Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 842 Lexington St in Waltham, MA 02452
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.7
258 reviews
5 stars
230
4 stars
7
3 stars3
2 stars3
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for their exceptional service, highlighting individuals like Chris, Julio, and Antonio for their patience, knowledge, and willingness to help.
Knowledgeable Staff
Many reviews noted the staff's expertise and ability to answer questions thoroughly, making the purchasing and troubleshooting processes smooth and efficient.
Positive Experiences
Numerous customers reported having great experiences, often mentioning how staff went above and beyond to resolve issues and provide assistance.
Store Environment
The store was described as friendly and welcoming, contributing to a positive shopping experience for customers.
Mixed Feedback on Wait Times
While many customers had positive experiences, some expressed frustration with wait times and understaffing during busy hours.
- MPmartita portillo1 day ago5.0Nunca había tenía una asistencia tan Buena como la que tuve con Christopher en , gracias a él pude llevarme completamente resultó mis líneas y accesorios
- FRFabrizio RomanoNov 15, 20255.0Attianna very very helpful and one of the greatest specialist I ever get support with. So kind and open to help me! I’m getting out from the store with a smile on my face and she made my day! Definitely comeback if I need something!
- AAAnnNov 14, 20255.0Christopher was a big help! I had an unfortunate malfunction with an old phone and he patiently helped make it a smooth process! Excellent customer service!
- JRJohnattan RiveraOct 2, 20255.0Unbelievable service. Chris was fast and friendly. Highly recommend.
- JPJonathan PoloniaSep 27, 20255.0In all honesty I can’t thank these guys enough, from Julio and Attianna, especially the manager Chris, he is such a gentleman, polite and courteous. Chris is a patient young man. I watched him go above and beyond in helping out a customer that was ahead of me and who was being unreasonably difficult to Chris. Chris was able to fix the problem and I witnessed how happy the customer was after. Thank you Chris for answering the concerns I had and getting me my new iPhone 17 Air, I’m loving my new phone.
Frequently Asked Questions About Verizon
Where is the Russell Cellular Verizon Authorized Retailer located in Waltham?
Russell Cellular's Verizon Authorized Retailer is located at 842 Lexington St, Waltham, MA 02452.
What are the store hours for the Verizon store at 842 Lexington St?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Which brands does Russell Cellular offer at its Waltham location?
They offer Verizon, Samsung, Google, Apple, Motorola, and LG products.
What types of products can I purchase at the Russell Cellular store in Waltham?
You can purchase cellular phones, smartphones, tablets, accessories, smartwatches, prepaid devices, and Verizon Wireless services.
Does the Russell Cellular store in Waltham offer in-store pickup services?
Yes, in-store pickup is available for products purchased.
What payment options are accepted at Russell Cellular in Waltham?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is the store accessible for customers with disabilities?
Yes, the store has a wheelchair accessible entrance.
What nearby shopping centers can I visit when shopping at Russell Cellular in Waltham?
You can visit the Wal-Lex Shopping Center nearby, which offers discount and grocery stores.
Are there any nearby restaurants close to Russell Cellular at 842 Lexington St?
Yes, there are several nearby restaurants including Burger King, Dunkin Donuts, and Grassfields seafood and American restaurant.
What nearby transit or post office facilities are close to the Russell Cellular store?
Nearby postal services include the US Post Office - North Waltham and the United States Postal Service, useful for mailing needs before or after your visit.