Verizon

4.7
263 reviews

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 842 Lexington St in Waltham, MA 02452

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
842 Lexington St, Waltham, MA
02452, United States

Hours

Reviews

4.7
258 reviews
5 stars
230
4 stars
7
3 stars
3
2 stars
3
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for their exceptional service, highlighting individuals like Chris, Julio, and Antonio for their patience, knowledge, and willingness to help.

Knowledgeable Staff

Many reviews noted the staff's expertise and ability to answer questions thoroughly, making the purchasing and troubleshooting processes smooth and efficient.

Positive Experiences

Numerous customers reported having great experiences, often mentioning how staff went above and beyond to resolve issues and provide assistance.

Store Environment

The store was described as friendly and welcoming, contributing to a positive shopping experience for customers.

Mixed Feedback on Wait Times

While many customers had positive experiences, some expressed frustration with wait times and understaffing during busy hours.
  • MP
    martita portillo
    1 day ago
    5.0
    Nunca había tenía una asistencia tan Buena como la que tuve con Christopher en , gracias a él pude llevarme completamente resultó mis líneas y accesorios
  • FR
    Fabrizio Romano
    Nov 15, 2025
    5.0
    Attianna very very helpful and one of the greatest specialist I ever get support with. So kind and open to help me! I’m getting out from the store with a smile on my face and she made my day! Definitely comeback if I need something!
  • AA
    Ann
    Nov 14, 2025
    5.0
    Christopher was a big help! I had an unfortunate malfunction with an old phone and he patiently helped make it a smooth process! Excellent customer service!
  • JR
    Johnattan Rivera
    Oct 2, 2025
    5.0
    Unbelievable service. Chris was fast and friendly. Highly recommend.
  • JP
    Jonathan Polonia
    Sep 27, 2025
    5.0
    In all honesty I can’t thank these guys enough, from Julio and Attianna, especially the manager Chris, he is such a gentleman, polite and courteous. Chris is a patient young man. I watched him go above and beyond in helping out a customer that was ahead of me and who was being unreasonably difficult to Chris. Chris was able to fix the problem and I witnessed how happy the customer was after. Thank you Chris for answering the concerns I had and getting me my new iPhone 17 Air, I’m loving my new phone.

Frequently Asked Questions About Verizon

Where is the Russell Cellular Verizon Authorized Retailer located in Waltham?

Russell Cellular's Verizon Authorized Retailer is located at 842 Lexington St, Waltham, MA 02452.

What are the store hours for the Verizon store at 842 Lexington St?

The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 5:00 PM.