Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 842 Lexington St in Waltham, MA 02452
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.7
273 reviews
5 stars
244
4 stars
8
3 stars3
2 stars3
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff, particularly Chris, Julio, and Antonio, for their exceptional customer service, patience, and willingness to help.
Knowledgeable Staff
Many reviews highlighted the staff's extensive knowledge about products and services, making the purchasing and troubleshooting processes smooth and efficient.
Positive Experiences
Overall, customers reported positive experiences, often mentioning that they left the store satisfied and with their issues resolved.
Store Operations
Some customers expressed frustration with store hours and staffing issues, noting instances of long wait times and understaffing during peak hours.
- SMSuzanne Morse-Fortier2 days ago5.0The team at Russell Cellular provided excellent service to me as I shopped for a new cell phone. They helped me understand my options under my plan, and found a great option for me that was surprisingly affordable. And they made setting up my new phone easy. How refreshing to be treated so well as a customer. I will certainly return.
- MMmignueJan 4, 20265.0Chris was knowledgeable, friendly, patient, and able to deal with an influx of customers when he was the only staff member available. He also took the extra time to look at my account and offer help for more than just the issue I came in with.
- DRDeborah RollinsDec 23, 20255.0Chris is excellent! He is so knowledgeable and he treats everyone with respect. He acknowledges every customer as they walk thru the door He even replaced my screen protector three days after I purchased my phone, no questions asked. The best customer service I have had in years. Will definitely recommend hi to others.
- BSBRUNO SSEMANDADec 22, 20255.0Chris was very helpful, he helped me with all issues I had with my phone and am very grateful. Thank you Chris 🤝.
- LSLillian SuutiDec 22, 20255.0The guys both were so helpful to me. I walked in there unsure what to expect but they answered all my questions and got me more than I wanted. I’d go back to this branch all the time.
Frequently Asked Questions About Verizon
Where is the Russell Cellular Verizon Authorized Retailer located in Waltham?
Russell Cellular's Verizon Authorized Retailer is located at 842 Lexington St, Waltham, MA 02452.
What are the store hours for the Verizon store at 842 Lexington St?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Which brands does Russell Cellular offer at its Waltham location?
They offer Verizon, Samsung, Google, Apple, Motorola, and LG products.
What types of products can I purchase at the Russell Cellular store in Waltham?
You can purchase cellular phones, smartphones, tablets, accessories, smartwatches, prepaid devices, and Verizon Wireless services.
Does the Russell Cellular store in Waltham offer in-store pickup services?
Yes, in-store pickup is available for products purchased.
What payment options are accepted at Russell Cellular in Waltham?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is the store accessible for customers with disabilities?
Yes, the store has a wheelchair accessible entrance.
What nearby shopping centers can I visit when shopping at Russell Cellular in Waltham?
You can visit the Wal-Lex Shopping Center nearby, which offers discount and grocery stores.
Are there any nearby restaurants close to Russell Cellular at 842 Lexington St?
Yes, there are several nearby restaurants including Burger King, Dunkin Donuts, and Grassfields seafood and American restaurant.
What nearby transit or post office facilities are close to the Russell Cellular store?
Nearby postal services include the US Post Office - North Waltham and the United States Postal Service, useful for mailing needs before or after your visit.