Verizon

4.7
278 reviews

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 842 Lexington St in Waltham, MA 02452

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
842 Lexington St, Waltham, MA
02452, United States

Hours

Reviews

4.7
273 reviews
5 stars
244
4 stars
8
3 stars
3
2 stars
3
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff, particularly Chris, Julio, and Antonio, for their exceptional customer service, patience, and willingness to help.

Knowledgeable Staff

Many reviews highlighted the staff's extensive knowledge about products and services, making the purchasing and troubleshooting processes smooth and efficient.

Positive Experiences

Overall, customers reported positive experiences, often mentioning that they left the store satisfied and with their issues resolved.

Store Operations

Some customers expressed frustration with store hours and staffing issues, noting instances of long wait times and understaffing during peak hours.
  • SM
    Suzanne Morse-Fortier
    2 days ago
    5.0
    The team at Russell Cellular provided excellent service to me as I shopped for a new cell phone. They helped me understand my options under my plan, and found a great option for me that was surprisingly affordable. And they made setting up my new phone easy. How refreshing to be treated so well as a customer. I will certainly return.
  • MM
    mignue
    Jan 4, 2026
    5.0
    Chris was knowledgeable, friendly, patient, and able to deal with an influx of customers when he was the only staff member available. He also took the extra time to look at my account and offer help for more than just the issue I came in with.
  • DR
    Deborah Rollins
    Dec 23, 2025
    5.0
    Chris is excellent! He is so knowledgeable and he treats everyone with respect. He acknowledges every customer as they walk thru the door He even replaced my screen protector three days after I purchased my phone, no questions asked. The best customer service I have had in years. Will definitely recommend hi to others.
  • BS
    BRUNO SSEMANDA
    Dec 22, 2025
    5.0
    Chris was very helpful, he helped me with all issues I had with my phone and am very grateful. Thank you Chris 🤝.
  • LS
    Lillian Suuti
    Dec 22, 2025
    5.0
    The guys both were so helpful to me. I walked in there unsure what to expect but they answered all my questions and got me more than I wanted. I’d go back to this branch all the time.

Frequently Asked Questions About Verizon

Where is the Russell Cellular Verizon Authorized Retailer located in Waltham?

Russell Cellular's Verizon Authorized Retailer is located at 842 Lexington St, Waltham, MA 02452.

What are the store hours for the Verizon store at 842 Lexington St?

The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 5:00 PM.