Brand Certified
Verizon
4.8(339 reviews)
Certified by Verizon • Feb 22, 2026
Business Details
18 Main St, Townsend, MA
01469, United States
Certified by Verizon • Feb 22, 2026
(978) 597-0701
Certified by Verizon • Feb 22, 2026
https://shop.wirelesszone.com/ma/townsend/18-main-st
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Townsend, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 18 Main St.
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.8
339 reviews
5 stars
317
4 stars5
3 stars2
2 stars1
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Caitlyn received numerous positive mentions for her helpfulness, knowledge, and ability to resolve issues efficiently, while some customers reported rude behavior from other staff.
Product Knowledge
Many customers praised the staff for their expertise in helping with phone upgrades and technical issues.
Mixed Experiences
While many reviews highlighted great service and satisfaction, there were also complaints about billing issues and unprofessional behavior from some employees.
Efficiency
Customers appreciated the quick service and ease of transferring data to new devices, often completing transactions in under an hour.
- JWJohn Wilson1 day ago5.0I have delt with this Verizon for many years. I don't like going anywhere else. Caitlyn always makes sure we are taken care if. Definitely goes above and beyond to help. My whole family comes here. The staff is great.always helped when I come here.new phone got my stuff all transfered over to new phone. Came back in about an hour and she had it all done for us. Thanks so much
- BMBetty MahonFeb 10, 20265.0Caitlin is awesome. Ali was very helpful as well. Bought new phone here always helpful. I tell everyone to come to Townsend store. They're always the best! So helpful. They helped me get my $20 credit from the outage
- RZRhonda ZFeb 9, 20265.0Caitlin and ali are a dream team. They saved all my stuff somehow and got it into the new phone. Ali knew so much about was very pleasant. Thanks guys highly recommend
- PAPatricia AgonisFeb 6, 20265.0Caitlin is the best! Always helpful and so kind. Got all my stuff off my insurance phone to new
- MMmabeJan 15, 20261.0It is appalling that the employees of this Verizon branch are comfortable racially profiling potential customers. When the manager on-duty was asked for the contact information of higher-ups after her failure to take accountability or apologize for the incident, she declined to provide the information. Her incredibly unprofessional behavior was just the cherry on top of blatant moral corruption. I sincerely discourage any person of color (or non-racist person for that matter) from entering this establishment or giving them money.
Frequently Asked Questions About Verizon
What products and services can I find at Verizon Wireless Zone in Townsend?
You can find smartphones, tablets, Verizon home internet, tech accessories, connected devices, and more, including service plans like Verizon Wireless Plans and Verizon Unlimited.
Where is the Verizon Wireless Zone store located in Townsend?
The store is located at 18 Main St, Townsend, MA 01469, next to Hannafords.
What are the store hours for Verizon in Townsend?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Verizon Wireless Zone offer curbside and in-store pickup options?
Yes, both in-store pickup and curbside pickup services are available.
How can I contact Verizon Wireless Zone in Townsend?
You can call them at +1 978-597-0701 or email at WZ428@Wireless-zone.com.
Can I schedule an appointment online with Verizon Wireless Zone in Townsend?
Yes, appointments can be scheduled online at https://wirelesszone.com/appointments/.
What are some nearby places I can visit when shopping at Verizon Wireless Zone in Townsend?
Nearby places include Hannaford Supermarkets for groceries, Pizza Pizzazz for pizza, and Synergy Martial Arts Center if you're interested in martial arts.
Are there dining options near Verizon Wireless Zone in Townsend?
Yes, Subway for sandwiches, Panda Wok for Chinese cuisine, and Pizza Pizzazz for pizzas are close by for quick meals before or after your visit.
What nearby services can help with health and wellness around Verizon Wireless Zone?
Nearby health and wellness services include SMG Townsend Family Practice, Exotic Nails Spa, Wellness Reflexology Spa, Townsend Harbor Chiropractic, and medical doctors like Julie Tucker and Muhammad Mowla, MD.
How can nearby public transit options help me reach Verizon Wireless Zone in Townsend?
While specific transit stations aren't listed, the presence of nearby retail areas such as the Townsend Hannaford Supermarket and Walgreens suggest you can use common local transit routes serving Main St. to access the store easily.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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