Verizon

Reviews

• DS

  Debra Small

  Oct 30, 2025
  1.0
  Visited this store, trying to solve an issue, returning devices. There is no customer service provided by any associate that works there. I left more confused then when I arrived.
• RA

  Roumani Atya

  Oct 30, 2025
  1.0
  They told us we gonna pay for 2 phones 110$ a month then we received bill 165$ they do that a lot never do business with you again
• KP

  Kevin Padilla

  Oct 20, 2025
  1.0
  Made my life more difficult. I was looking to add a new line and trade in a phone I did not have in hand. The sales rep upsold me on warranty by promising a $90 credit the first month which never happened. I ended up canceling it. $20 wasted. They also did not inform me that because I did not have the trade in available, they would put a random serial number into the system which later became my problem when I actually brought the phone to the store. Could’ve been an easy experience if this was all just communicated up front. Was not helpful, a different store helped resolve my trade in situation.
• JB

  Jackie Buttaro

  Sep 22, 2025
  1.0
  Retail sales Specialist Zach Chase was on his personal phone, watching football on speakerphone volume for his noted “huge fantasy league” the entire time he was helping me and my fiancée switch my phone over from T-Mobile to Verizon. He was also listening to Fox News on his right AirPod, as noted on his Apple Watch that was showing the whole time. The process of porting me to Verizon was done incorrectly; Zach even notably ignored the call from T-Mobile support that came through to correct the port transfer pin. He assured us everything was done correctly and was looking good on his end. However, that was far from the truth. We had to go to another Verizon store later that day when we realized something was wrong, and my old T-Mobile phone was active and still working when it wasn’t supposed to be. I tried calling Zach like he said to if we had issues, but he didn’t answer or return my calls. The second Verizon store in Millbury, MA, confirmed that Zach did not do the process correctly and apologized for his behavior in not giving us his undivided attention. It’s been 24 hours and my phone is still not working correctly. I’ve had two phone calls with Verizon and with Apple, trying to fix things. I really hope Zach’s behavior gets addressed. If football is your priority over your customers, don’t work a job where you have to serve customers on Sundays. So far, not a great start with Verizon.
• WW

  Wendy

  Jul 10, 2025
  5.0
  Joe and Zowie were both so helpful to me when I went to the Sturbridge location!! I needed help with my phone and account and they were so patient and kind to me! Every time I come to this location they are always helpful! They are Keepers!!

Frequently Asked Questions About Verizon