Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 97 Main St in Stoneham, MA 02180
Most customers praised the staff for being friendly, knowledgeable, and patient, with many specific mentions of Dennis, Shane, and Andrew.
Efficiency
Customers frequently noted quick service and efficient handling of their needs, often leaving them satisfied with the speed of their transactions.
Professionalism
Many reviews highlighted the professionalism of the staff, particularly in how they handled customer inquiries and transactions.
Knowledgeability
Staff members were often described as knowledgeable, providing clear explanations and assistance with various services and products.
Mixed Experiences
While many reviews were positive, a few customers reported negative experiences, particularly regarding specific staff interactions and service quality.
AP
Ann marie Phillion
1 day ago
5.0
Dennis was extremely knowledgeable and very patient discussing the right process for a new phone. Highly recommend working with Dennis for future purchases.
LW
Lisa Wallace
Nov 16, 2025
1.0
Not a real Verizon store so be aware …. They’re a retailer so there’s different policy’s! Shady sales people. Random charges. Set my phone up all wrong had to go to apple for support in fixing it.
JR
Janet Roberts
Nov 12, 2025
5.0
Ken was very helpful, searched for the best deal for our family and was very pleasant and patient throughout the process!
LH
Larry HIll
Nov 8, 2025
5.0
I needed to get a new phone as mine was deteriorating. Tmobil showed little interest in retaining me . I was happy to take advantage of the generous offer of a free IPhone 16 worth $840 plus accessories. Dennis in the Stoneham store was very professional and pleasant to deal with on top of being tech savvy which is what im not. Highly recommend! Thank you.
BD
Brian DeStefano
Nov 5, 2025
5.0
Came in today to return a cable box and left with a switch from RCN that saved me almost $100 off my monthly bill. Dennis, the sales rep, couldn’t have made the switch over any easier. Thank you very much!