Verizon

4.8
1239 reviews
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Business Details

97 Main St, Stoneham, MA
02180, United States
(781) 507-6666
https://www.russellcellular.com/store-locations/stoneham-ma-app
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About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 97 Main St in Stoneham, MA 02180

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
97 Main St, Stoneham, MA
02180, United States

Hours

Reviews

4.8
1,229 reviews
5 stars
1,156
4 stars
27
3 stars
7
2 stars
3
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Most customers praised the staff for being friendly, knowledgeable, and patient, with many specific mentions of Dennis, Shane, and Andrew.

Efficiency

Customers frequently noted quick service and efficient handling of their needs, often leaving them satisfied with the speed of their transactions.

Professionalism

Many reviews highlighted the professionalism of the staff, particularly in how they handled customer inquiries and transactions.

Knowledgeability

Staff members were often described as knowledgeable, providing clear explanations and assistance with various services and products.

Mixed Experiences

While many reviews were positive, a few customers reported negative experiences, particularly regarding specific staff interactions and service quality.
  • AP
    Ann marie Phillion
    1 day ago
    5.0
    Dennis was extremely knowledgeable and very patient discussing the right process for a new phone. Highly recommend working with Dennis for future purchases.
  • LW
    Lisa Wallace
    Nov 16, 2025
    1.0
    Not a real Verizon store so be aware …. They’re a retailer so there’s different policy’s! Shady sales people. Random charges. Set my phone up all wrong had to go to apple for support in fixing it.
  • JR
    Janet Roberts
    Nov 12, 2025
    5.0
    Ken was very helpful, searched for the best deal for our family and was very pleasant and patient throughout the process!
  • LH
    Larry HIll
    Nov 8, 2025
    5.0
    I needed to get a new phone as mine was deteriorating. Tmobil showed little interest in retaining me . I was happy to take advantage of the generous offer of a free IPhone 16 worth $840 plus accessories. Dennis in the Stoneham store was very professional and pleasant to deal with on top of being tech savvy which is what im not. Highly recommend! Thank you.
  • BD
    Brian DeStefano
    Nov 5, 2025
    5.0
    Came in today to return a cable box and left with a switch from RCN that saved me almost $100 off my monthly bill. Dennis, the sales rep, couldn’t have made the switch over any easier. Thank you very much!
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Frequently Asked Questions About Verizon

What are the operating hours of Russell Cellular in Stoneham, MA?

Russell Cellular is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 6:00 PM.

Where is Russell Cellular located in Stoneham?

Russell Cellular is located at 97 Main St, Stoneham, MA 02180.