Dyson Service Center Southborough

Reviews

• DH

  Davina Hallak

  2 days ago
  5.0
  I’ll be honest: I came in a little battle worn. I had previously visited a Dyson location in Austin and left with what can only be described as a truly awful experience, dismissive, unhelpful, and frankly a waste of my time. So I wasn’t sure what to expect walking into the Boston location. What I got was the complete OPPOSITE. Dante is an exceptional technician. Knowledgeable, thorough, and genuinely skilled. He handled everything with the kind of confidence and expertise that makes you feel like your product is in the best possible hands. You could tell immediately that this is someone who actually cares about getting it right, not just getting you out the door. Adrian was also wonderful. He took the time to hear me out about what had happened in Austin, acknowledged how frustrating the experience had been, and treated my situation with real empathy. That kind of customer care is rare, and it made a significant difference. This is what Dyson service is supposed to look like. The Southborough location sets the standard, and if you have any Dyson troubles, do yourself a favor and make the trip here. Worth every mile, and I would absolutely do it again without hesitation. Thank you, Dante and Adrian. You’ve earned a customer for life.⭐️⭐️⭐️⭐️⭐️
• KC

  Kelsey Cunningham

  6 days ago
  5.0
  Donte was absolutely amazing and fixed my Airwrap in 20 minutes. I drove an hour to have it fixed and was worried i’d have to replace it. I left a very very happy and relieved customer. 100% recommend if you ever have problems with a Dyson product. They are very efficient and get through customers in a timely manner. Great experience!!
• EN

  Erin Nano

  Apr 24, 2026
  5.0
  Absolutely spectacular experience. Arrived at the Dyson service center around 9:45 AM to repair a change over valve on my Dyson Animal 2. Dante, the service tech greeted me immediately upon entering the store and after asking about what the issue was, took the vacuum back for repair. He indicated that the repair wouldn’t take long and said I could wait. Within 30 minutes he brought the repaired vacuum out from the back and said I was all set. The best part was that he essentially charged me nothing for the repair. He was incredibly friendly, extremely competent and the service was lightning fast! If I could give this business ten stars I wouldn’t hesitate. Thank you to Dyson and to Dante for this great experience! You both truly exceeded my expectations and if this is the way you treat all of your customers I can tell you that I’ll never buy anything but a Dyson going forward!
• RS

  Richard Siber

  Apr 14, 2026
  5.0
  I could not figure out what was wrong with our Dyson Vacuum. I bought a new battery and charger and it still did not work. I was happy to find out that they had a service center 10 miles away and drove over. I was fortunate to meet Dante. He welcomed me and asked what was wrong with the vacuum. He was friendly, professional and knowledgeable. He had me sign in and took the vacuum. While I was there, two more customers came in. One was very upset her product was no longer working and out of warranty by a couple of weeks. Dante greeted them politely, diffused the angry customer and carried on. A few minutes later he returned and our vacuum was working! I was thrilled. Thank you Dante for quickly fixing our problem and handling all your customers politely and professionally. Not easy to do!
• KP

  Kevin Pellerin

  Apr 14, 2026
  5.0
  These guys couldn't be better!! Restored my faith in humanity a little bit - or maybe it was just refreshing to have good old fashioned excellent customer service. Adrian quickly diagnosed a 'user error' Christmas tree needle clog for 1 vacuum without judgement and gave me ideas on how to fix an old handheld. But, I decided to buy a new vacuum from him because it was time and I like giving my business to good people! He even did what he could to find me the best possible price. I could not recommend this place any higher!!

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