Business Details
416 W Broadway, South Boston, MA
02127, United States
Certified by Verizon • Feb 22, 2026
(617) 928-8679
Certified by Verizon • Feb 22, 2026
https://www.russellcellular.com/store-locations/boston-ma
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 416 W Broadway in Boston, MA 02127
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.4
343 reviews
5 stars
287
4 stars
7
3 stars4
2 stars1
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Armani and Skye for their exceptional service.
Efficiency
Customers appreciated the quick service and efficiency in handling transactions, with several reviews highlighting the speed of completing phone purchases and upgrades.
Store Management
There were mixed reviews regarding store management, with some customers noting issues with staff availability and store hours, including instances of the store closing early or being unstaffed.
Technical Issues
Several customers reported problems with equipment returns and order processing, indicating a need for better organization and communication regarding inventory and customer orders.
- ZTZachary Taylor1 day ago5.0I went to purchase a phone and completed my order within 10 minutes. Great service
- MBMelchior BaltazarFeb 11, 20265.0Christina was knowledgeable, friendly, professional and really made my daughter and feel she was genuinely interested in making sure we got the right model and features. A real pleasure to work with!
- SCStephanie CameronFeb 3, 20265.0The woman who helped me with setting up an upgrade (I think her name was Ashley, she is the one who is in nursing school) was super helpful and patient with me as I do not know much about phones. She was with me for hours trying to trouble shoot and I was able to leave with a new phone with no issues! She is fantastic at her job!!!
- TMTony MendezJan 7, 20265.0Excelente trabajo y muy buen servicio
- APAntónio PoteDec 12, 20255.0Great service! Team was super friendly and very knowledgeable.
Frequently Asked Questions About Verizon
What products and brands does Verizon at 416 W Broadway in South Boston offer?
The Verizon store offers products from brands like Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG, including smartphones, tablets, accessories, smartwatches, and prepaid plans.
What are the operating hours for this Verizon store in South Boston?
The store is open Monday to Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Does the Verizon store at 416 W Broadway offer in-store pickup for orders?
Yes, the store offers in-store pickup services.
What payment options are accepted at the Verizon store in South Boston?
Payments can be made using American Express, Cash, Discover, MasterCard, and Visa.
Is the Verizon store at 416 W Broadway wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customers.
Who can I contact for customer support at the Russell Cellular Verizon store in Boston?
You can contact the store via email at boston.ma@russellcellular.com or by phone at +1 617-928-8679.
Are there any nearby coffee shops where I can relax before or after visiting Verizon?
Yes, Caffè Nero, a local coffee shop and cafe, is nearby where customers can enjoy a coffee before or after their visit.
What fitness options are available near the Verizon store in South Boston?
Nearby fitness options include BTONE Southie gym, Evolve Power Yoga studio, and Btone Fitness pilates studio to stay active around your Verizon visit.
Are there dining options near the Verizon store for a meal or snack?
Yes, several dining options are close by, including Rainbow Dragon Chinese Restaurant, OTTO pizza restaurant, and Loco Taqueria & Oyster Bar for a variety of cuisines.
Does this Verizon store require appointments or support same-day delivery?
No, appointments are not required to visit the store, and same-day delivery is not available.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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