Verizon

4.4
335 reviews
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Business Details

416 W Broadway, South Boston, MA
02127, United States
(617) 928-8679
https://www.russellcellular.com/store-locations/boston-ma
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About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 416 W Broadway in Boston, MA 02127

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
416 W Broadway, South Boston, MA
02127, United States

Hours

Reviews

4.5
324 reviews
5 stars
277
4 stars
7
3 stars
4
2 stars
1
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their friendly, knowledgeable, and patient service, particularly highlighting employees like Armani and Skye.

Store Hours

Several reviews mentioned issues with the store closing early or being closed during posted hours, leading to customer frustration.

Technical Issues

Customers reported problems with equipment returns and system malfunctions, indicating a lack of organization and communication.

Sales Experience

Positive feedback was given regarding the ease of purchasing new phones and the helpfulness of staff in explaining options and promotions.

Mixed Experiences

While many customers had great experiences, some reported negative interactions with specific employees, leading to dissatisfaction.
  • MG
    Mary gallahue
    2 days ago
    5.0
    Armani always makes the experience a positive one. She is knowledgeable, efficient and always a pleasure to deal with.
  • JR
    Julia Rocheleau
    6 days ago
    5.0
    My husband and I went to get a new phone and the store was very busy. Despite the crowd, the associates were quick to help us and when it was our turn, helped us add a new line in no time!
  • JL
    Juan Lopez
    Oct 31, 2025
    5.0
    Cristin es un 100 de 100 en la atención. Es una persona de ejemplo para saber cómo atender al cliente.
  • MF
    meghan finley
    Oct 30, 2025
    1.0
    Save yourself the time and hassle from visiting this store. I walked in and sat down for 10 minutes to not be acknowledged by the 1 employee working who instead sat on her phone and ordered McDonald’s. I am extremely frustrated as I came to Pick up and order who I verified with customer support to ensure stock was available and she was quick to say they don’t have any of my item in stock even though I had an order number. Waste of your time to visit this store
  • CC
    Carmen
    Oct 21, 2025
    5.0
    Christine is an absolute angel. Came in with a phone issue while in town on vacation, just to see what the options would be. We got there 20 minutes before closing and she stayed late to help us. Ended up leaving with a new phone I love for free with the promotions we had available and a lower monthly bill! She was super sweet, friendly, and fun to chat with. I would absolutely recommend her to others, and we may go back to see her for a new phone for my husband before he fly home!
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Frequently Asked Questions About Verizon

What products and brands does Verizon at 416 W Broadway in South Boston offer?

The Verizon store offers products from brands like Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG, including smartphones, tablets, accessories, smartwatches, and prepaid plans.

What are the operating hours for this Verizon store in South Boston?

The store is open Monday to Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.