Verizon

Reviews

• KR

  kaylin “Kay” roby

  5 days ago
  5.0
  I just switched to Verizon from another provider. Everything went smooth yesterday when I activated the phones but today the two line deactivated and my line and phone completely disappeared from the account. I went in the store at this location and spent some time getting the run around with tech support over the phone. As a team, Patrick, Nadine, and Mike were able to assist me in successfully activating my two lines that were ported from another provider. The three team members were patient, kind, and delivered the best customer service I have had in a long time. They kept me laughing in a very frustrating situation and I appreciate them so much for their efforts. You can always tell when it isn’t just a “job” and I felt the passion they had for helping people without them having to do much of anything. Thank you for your help guys and you are my new home store!
• RM

  ronald mcdonald

  Nov 13, 2025
  1.0
  Super unprofessional. Just sent us to another store for a service issue. We were told we could have just done everything here but they didnt want to help us
• FF

  Fran Flynn

  Nov 12, 2025
  1.0
  An employee I believe his name is (Patrick) in Shrewsbury, MA. He has no sense of humor, very rude, not one thing professional about him. Also makes you feel rushed. He does not really seem to want to be of help. Unfortunately, I mentioned Taylor's name accidentally. I am so sorry Taylor.
• BB

  bob brunelle

  Nov 10, 2025
  5.0
  We visited this Verizon Store on Saturday to upgrade a phone that also required a porting of the number from another carrier to Verizon, adding this device to an existing account and making a few additional changes. Although the store was very busy, Taylor greeted us and was able to see us quickly. She was great! Very knowledgeable and was able to help us with everything. All our data was easily transferred and multiple devices that were tied to this phone all are working without issues. Such a difference when you deal with a Verizon direct store and have help from 5-Star employees. Thank you Taylor !!
• MR

  M. R.

  Oct 18, 2025
  5.0
  Please note that MIKE, RYAN, and TAYLOR are the ONLY reasons that this review has five stars! I wasn't able to leave a second/separate review for the negative experience that Patrick gave me. Otherwise, I definitely would have given zero stars! My phone died (blacked out forever. RIP S22.) and I became so very helpless and stressed out! Before yesterday, I never really realized that pretty much everything that I need, do, have/have access to is/was on my phone. Losing access to EVERYTHING was stressful, but the bigger/most stressful problem was that without my phone no one could reach me for anything having to do with my child! Luckily, I remembered how to get to the Shrewsbury VZW store (my phone is usually my GPS). MIKE got me started with the store's landline so I could reach out about being able to upgrade a little early/walk out with a working phone. RYAN went above and beyond and made the CS call transition to an in store purchase smoothly and painlessly, and TAYLOR provided necessary info and assistance whenever I needed it. MIKE, RYAN, and TAYLOR, thank you so much for helping me to leave your store with a working phone! Thank you all for making me laugh and smile; I really needed it! Thank you for not trying to turn me away before even looking into my account/listening to my situation! Most of all, thank you for your professionalism, tact, etiquette, and overall genuinely unbiased human decency! You all made my day so much better than it was before I had even walked into your store! On the other hand, Patrick, from the moment that I walked through the the doors, was unnecessarily and extremely dismissive and unprofessional. He seemed to give zero cares about etiquette and/or having any human decency. He unabashedly, in front of other customers, told me that he wouldn't be able to help me since I had a past due balance. He said this without even looking into my account, and repeated it again after I had already made a payment. I also witnessed him try to avoid helping customers due to language barriers (I kindly helped the customer by having him use Google translate), and age (he left an older/not tech savvy gentleman to struggle with his phone, by himself). I can only imagine that he didn't want to deal with me because he assumed that I couldn't afford anything that would benefit him/his sales. Patrick's overall behavior was discriminatory to an obnoxious degree!

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