Business Details
723 Broadway, Saugus, MA
01906, United States
Certified by Verizon • Feb 22, 2026
(781) 941-6100
Certified by Verizon • Feb 22, 2026
http://www.verizon.com/stores/massachusetts/saugus/saugus-R00000327763
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Saugus for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.4
272 reviews
5 stars
133
4 stars
29
3 stars
18
2 stars
10
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were described as rude and unhelpful.
Staff Knowledge
Several customers noted that staff members were knowledgeable and provided good assistance, but there were also complaints about staff being unprepared or misinformed.
Appointment Issues
Many reviews mentioned frustrations with the appointment system, including long wait times and being turned away without assistance.
Store Experience
The overall store experience varied widely, with some customers reporting quick and efficient service, while others faced significant delays and poor treatment.
- JRJoanna RosselliFeb 11, 20265.0I had a great experience at the Saugus Ma Verizon cell phone store today. My service person was Ryan who was patient, helpful, knowledgable, and understood the issue I was having with my I phone 17. He answered every question or concern I had and put me at ease. I highly recommend the Verizon Saugus location.. Thanks Ryan...Keep up the good work..
- VSVik SharmaJan 19, 20264.0Good customer service
- CKChris KNov 7, 20251.0Never fulfilled my pickup order and can't cancel.
- JJjean josephOct 31, 20255.0Great service.
- LFLisa FOct 7, 20255.0April was great!!! She was so helpful & got me set up & out quickly. This will definitely be the location I use from now on.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Saugus?
The Verizon store in Saugus is open Monday to Saturday from 10:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 5:00 PM.
What services and products does Verizon Saugus offer?
Verizon Saugus offers mobile plans, wireless internet plans, voice plans, Fios internet plans, 5G smartphones including iPhone 15, Google Pixel 8, and Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an in-store appointment or order online at Verizon Saugus?
Yes, you can schedule an in-store appointment online or place an order on their website. Online orders can be picked up in-store, delivered same day in select areas, or shipped with free 2-day shipping and express locker options.
Does Verizon Saugus support contactless and mobile payments?
Yes, Verizon Saugus accepts payments via debit cards, mobile NFC payments, and checks, but does not require cash only. Free Wi-Fi is also available in-store.
What brands of smartphones can I purchase at Verizon Saugus?
You can find the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at Verizon Saugus.
Where is Verizon Saugus located and how can I contact them?
Verizon Saugus is located at 723 Broadway, Saugus, MA 01906. You can reach them by phone at +1 800-880-1077 or +1 866-644-4532.
What popular nearby places can I visit before or after shopping at Verizon Saugus?
Nearby you can visit Starbucks for coffee, Jersey Mike's Subs for a quick meal, or the SKECHERS Warehouse Outlet for shoe shopping, all within easy reach from Verizon Saugus.
Are there health-related services close to Verizon Saugus?
Yes, nearby health-related places include The Vitamin Shoppe for supplements, Beltone Hearing Centers for hearing aids, and PV Saugus optometrist for eye care.
Can I access banking services near Verizon Saugus?
Yes, M&T Bank and People's United Bank are nearby, making it convenient to handle banking while visiting the Verizon store.
Does Verizon Saugus offer pickup and delivery services for online orders?
Yes, Verizon Saugus offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas for online orders.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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