Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Saugus for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
187 reviews
5 stars
82
4 stars
25
3 stars
16
2 stars
8
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported rudeness and unhelpfulness.
Staff Knowledge
Several customers highlighted knowledgeable employees who provided excellent assistance, while others experienced confusion and misinformation.
Store Experience
Customers appreciated the quick service and efficiency at times, but many expressed frustration with long waits and appointment-only policies.
Management
Positive feedback for specific managers like April and Samantha, but complaints about overall management and employee attitudes were common.
Technical Issues
Customers reported various technical issues with devices and services, with some feeling unsupported in resolving these problems.
- CKChris KNov 7, 20251.0Never fulfilled my pickup order and can't cancel.
- JJjean josephOct 31, 20255.0Great service.
- LFLisa FOct 7, 20255.0April was great!!! She was so helpful & got me set up & out quickly. This will definitely be the location I use from now on.
- MMMichael MazzarellaAug 15, 20253.0STOP outsourcing your service calls to other countries that speak with heavy accents. Between their accents and speaking fast they hard to understand
- MCMarcus CalefJul 27, 20254.0Amazing store? Dunno did everything through a kiosk oh future!
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Saugus?
The Verizon store in Saugus is open Monday to Saturday from 10:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 5:00 PM.
What services and products does Verizon Saugus offer?
Verizon Saugus offers mobile plans, wireless internet plans, voice plans, Fios internet plans, 5G smartphones including iPhone 15, Google Pixel 8, and Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an in-store appointment or order online at Verizon Saugus?
Yes, you can schedule an in-store appointment online or place an order on their website. Online orders can be picked up in-store, delivered same day in select areas, or shipped with free 2-day shipping and express locker options.
Does Verizon Saugus support contactless and mobile payments?
Yes, Verizon Saugus accepts payments via debit cards, mobile NFC payments, and checks, but does not require cash only. Free Wi-Fi is also available in-store.
What brands of smartphones can I purchase at Verizon Saugus?
You can find the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at Verizon Saugus.
Where is Verizon Saugus located and how can I contact them?
Verizon Saugus is located at 723 Broadway, Saugus, MA 01906. You can reach them by phone at +1 800-880-1077 or +1 866-644-4532.
What popular nearby places can I visit before or after shopping at Verizon Saugus?
Nearby you can visit Starbucks for coffee, Jersey Mike's Subs for a quick meal, or the SKECHERS Warehouse Outlet for shoe shopping, all within easy reach from Verizon Saugus.
Are there health-related services close to Verizon Saugus?
Yes, nearby health-related places include The Vitamin Shoppe for supplements, Beltone Hearing Centers for hearing aids, and PV Saugus optometrist for eye care.
Can I access banking services near Verizon Saugus?
Yes, M&T Bank and People's United Bank are nearby, making it convenient to handle banking while visiting the Verizon store.
Does Verizon Saugus offer pickup and delivery services for online orders?
Yes, Verizon Saugus offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas for online orders.