Best Buy

Reviews

• CR

  Charlie Ragusa

  Feb 18, 2026
  1.0
  I bought a dishwasher online from Best Buy, including the installation kit, haul-away service, and professional installation. I thought everything was handled, but the delivery day was a disaster. The installer--a third-party contractor, not a Best Buy employee--demanded an extra $500 on top of what I had already paid. When I refused to pay for something already covered in my contract, they refused to do the job. I contacted Best Buy Customer Support, but they sided with the plumber, claiming there was nothing they could do. I eventually refused the entire delivery, only to be told a refund could take up to 10 days. Best Buy failed to honor their agreement and allowed a contractor to exploit the situation. I will never buy so much as a roll of tape from them again. Avoid their appliance delivery and installation services at all costs.
• SS

  Suzy Stone

  Feb 12, 2026
  1.0
  I went to the Saugus store with the intention of buying a 65" inch TV. I looked around for someone to help me for a while, asked a few people if someone could help me and still did not get anybody for about 25-30 minutes. Finally I located someone in charge who asked if when I entered the store if the "greeter" helped me and I let him know there was not a greeter at the door. Once they sent somebody over to help me, I was asking about different brands, prices, mounting etc. and I felt like he could care less about my wants/needs by not suggesting anything or guiding me in any way. If I'm going to spend over $400 on an item, I want to feel confident about my purchase and this guy made me feel like I was wasting his time. I ended up walking out and may try a different Best Buy store.
• JR

  Jose Rodriguez

  Feb 8, 2026
  1.0
  I tried to buy some Oakley Meta glasses, but they didn't help me. I asked several times, and they said, "We're busy," and the people just kept walking around, going back and forth, and they didn't serve me. They ignored me. I don't know if they're racist or what's going on. I felt terrible, and I'm a regular customer, but I'm never going back there again.
• JB

  John Boleton

  Jan 29, 2026
  1.0
  The people here do not want to do there jobs. I was doing a trade in started the process online. Went to the store and was waiting no one came after they told me someone would. i went the next day in the morning they told me to come back at the night because they were understaffed, yet they weren’t busy.
• RB

  Ross Billings

  Jan 22, 2026
  2.0
  Went before Christmas and asked for a suggestion in which 3-D printer buy after a horrible experience with the printer went into buy a different one, not even asking to exchange because I was passed the timeline, it took me 40 minutes for someone to even acknowledge that I was there waiting. Once I did, they said oh we don’t have them on the floor. I said I know I would just buy one. He told me the price and I said oh that’s not what was on the website. The price had changed on the website but manufacturers website as well as four other retail sites all had the product and $100 cheaper they found every excuse in the book not to match even though they said that they do match they were rude, offputting, and holy unconcerned that I’ve already wasted a few hundred dollars on their original suggestion. I try to shop at stores without ordering online, but man it is getting harder and harder with the lack of understanding, empathy or customer service at any of these stores stay away

Frequently Asked Questions About Best Buy