Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
2,467 reviews
5 stars
1,353
4 stars
516
3 stars
265
2 stars
96
1 star
237
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times for assistance and rude interactions with staff.
Staff Availability
Numerous reviews highlighted a lack of staff presence on the sales floor, leading to difficulty in finding help when needed.
Product Availability
Customers frequently mentioned issues with stock levels, including empty shelves and limited product selection.
Store Condition
The store was described as messy and disorganized, contributing to a negative shopping experience.
Pricing Concerns
Several reviews noted that prices were perceived as high, with some customers feeling that products were overpriced.
- KKKini Kini4 days ago5.0Nice place
- SHScott HensleyNov 15, 20255.0I had an excellent experience at the Best Buy in Saugus, MA. I ordered a Mac Mini online and was impressed that it was ready for pickup in about an hour. The process was smooth and efficient, and the staff was friendly and helpful from start to finish. Fast service, easy pickup, and great customer care—couldn’t ask for more. Highly recommend this location!
- EDEftelya DenizkiziNov 13, 20254.0I bought a charger for my Microsoft surface laptop. I searched online and found that the store in Saugus had it. I bought one of which the box was open earlier. It was a return. They said there will be a discount. The price was $79.99 and the girl at the checkout said she applied a $20 discount and I paid $84 something. Is that a discount?
- ZBZouhair BenOct 31, 20251.0Worst customer service
- JJJovannaOct 29, 20253.0I took my grandchildren to square o e mall in Saugus and went by Best buy because I needed a phone charger....well...I came out without the phone charger...does that tell you anything! Not o ly dis tgey not have what I was looking for, but the prices have skyrocketed so badly that even if they did have it, I would have not paid what they wanted for it....let's not NOT mention the lack of staff and experience of the ones actually working...or...not working
Frequently Asked Questions About Best Buy
What products and services can I find at Best Buy in Saugus?
Best Buy offers a wide range of products including TVs, computers, appliances, cameras, home electronics, and video games, along with Geek Squad support and expert advice.
What are the store hours for Best Buy Saugus?
Best Buy Saugus is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Saugus provide curbside pickup or in-store shopping options?
Best Buy Saugus offers in-store shopping and same day pickup. Curbside pickup is not currently available.
Is Best Buy Saugus accessible for customers with disabilities?
Yes, Best Buy Saugus has a wheelchair accessible entrance to accommodate customers with disabilities.
Does Best Buy Saugus offer repair and service support?
Yes, Best Buy Saugus provides service and repair support, including Geek Squad services for electronics and devices.
What payment methods does Best Buy Saugus accept?
Best Buy Saugus accepts debit cards and does not require cash-only payments.
Are there recycling options for electronics at Best Buy Saugus?
Yes, Best Buy Saugus offers recycling services for electronics.
What are some nearby stores or services near Best Buy Saugus?
Nearby places include Geek Squad for mobile phone and electronics support, KeyMe Locksmiths for locksmith services, and Famous Footwear for shoe shopping, offering customers convenient options before or after visiting Best Buy.
Are there fitness centers near Best Buy Saugus?
Yes, nearby gyms such as Blast! Saugus and Ultraflex Gym provide fitness options for customers looking to work out before or after shopping at Best Buy.
What dining options are available near Best Buy Saugus?
Near Best Buy, customers can enjoy meals at Tokyo Japanese Steak House for Japanese cuisine and sushi, or grab a snack at Pretzelmaker, a bakery and eatery.