Best Buy

Reviews

• JD

  Jennifer Deveau

  Mar 26, 2026
  5.0
  Best buy always has what you want in stock, friendly customer service..they always know how to help & give their best opinions. Their store is also very clean
• JF

  Japa Ferrari

  Mar 17, 2026
  1.0
  They have the worst costumer service. Very lazy guys working there. You wait hours and hours and nobody shows up to assist you. DONT BUY ANYTHING AT THIS STORE.
• MW

  Margaret Wey

  Mar 13, 2026
  1.0
  Sorry I had to to leave a 1 star review, but I don't have time to visit the saugus store, I hope the store manager can look up the CCTV on 2026 March 11 around 17:27pm. On March 11 - I got a text messag saying a payment cannot be processed and saw 3 unauthorized purchases were made on my Best Buy account using my stored credit card info; one order unfortunately seemed to have went through: Order Number:0818 399 7204 031126 Meta - Quest 3S 128GB | Virtual Reality Headset Without Wires — Thirty-Three Percent More Memory — 2X Graphical Processing - White, for a total of $317.69. I tried to dispute it on my credit card but has not succeeded yet. I chatted with bestbuy online customer service and they said the order was returned and want me to visit the store to check cctv because the purchase says in store purchase. Please look into this.
• UU

  uno

  Mar 12, 2026
  1.0
  impression had initially been great but wow did that quickly take a u-turn. what was supposedly a simple screen repair turned into a gaslighting of having tampered with the screws because they were struggling to fix it. like wait.. what? think i’d fiddle around with my phone and lose my insurance🤨 anyways, long story short; in between everything that happened they break my phone and make me pay for it. least ya’ll get 5 stars for the level of audacity i’ll tell you that
• JJ

  Joe

  Feb 25, 2026
  1.0
  I’d give zero stars if possible. ABSOLUTELY HORRIBLE EXPERIENCE! I placed an online order for a open box high end laptop, HP Omen 32gb OLED. Yes, I did get a notification that I will get noticed when the item is ready. I decided to head to the store in anticipation of getting my purchase. When I got there, I showed an employee my pre-paid item. He said it was not ready for me. He said I can either wait or he can go get it now. Of course I said go get it now. He said that he can cancel the request for some department to pull the item and he can go get the item right away. Sounded reasonable to me. When he showed up with the laptop, I got a chance to inspect it. Then he "rung" me up and wanted payment. I told him I already paid for it. He told me that was cancelled and had to ring up this purchase. I asked why did he cancel my purchase? He responded that I told him it was ok. Whatever, I gave him my card and it was declined as there was not enough funds. After going back and forth, the employee explained that when you order online, the online department pulls the item. When I ok'd him to have the department cancel the pull, he had to cancel the purchase. The funds will take 2-3 days to credit my account. Why not explain this to me at the beginning? I demanded to speak with the manager on duty. The manager only reiterated what the employee stated and was not even sympathetic with me. He blamed me for cancelling my order. I told him I don't know how their internal policies work. I further said from a consumer standpoint, I pre-paid an item online and I come to pick it up. He said I should have waited to be contacted before picking it up. I told him his employee told me that I had a choice, wait or he can go get it now. Who would respond that they rather wait? Again, somehow this was taken as my fault. In the end, I walked out without a laptop, my funds were in limbo for 2+ days. At best the manager could have apologized as the public wouldn't know the internal workings of Best Buy AND should have offered to HOLD the laptop until my funds were credited for re-purchase. I was so excited to come home with a purchase but left empty handed and angry. FYI, this is the SAUGUS MA Best Buy. I have made online purchases and showed up early in the Braintree MA Best Buy and never had this problem. Apparently Braintree knows what they are doing. It had taken me a while to contemplate writing this complaint as I normal don’t want to bad mouth retailers. UPDATE: Best Buy Corporate reached out to me. They wanted to know the transaction # and so forth. I responded would this information and conversation benefit you or benefit me? They said they can’t help me until I provide the information. So, I did, transaction number, date, item, etc. They were able to confirm everything and what happened. In the end all corporate wanted was to find out the sales staff and the manager at the time of the transaction. Since my complaint was old, they couldn’t help me. I explained that I suspected all they want was to find out the staff and nothing about the customer. They reiterated I complained late. I said it doesn’t matter the age of the complaint, it’s still a complaint, you reached out to me for a resolution, and then offered no relief. I furthered stated that you didn’t even deny that the incident meaning you are aware of this internal policy causing the confusion. They danced around not admitting fault but also not denying it didn’t happened. Corporate apologize again and said they couldn’t help me. They could have least offer a simple $10 coupon; which they do on occasions if you’re a member. Corie Barry should be embarrassed. ADDITIONAL UPDATE: Best Buy Corporate reach out to me again through this review. I contated them AGAIN. Once again, they said there's nothing they can do for me. Absolutely poor customer service. After complaining poor service, and getting nowhere, they reached out again saying sorry we can help. Just to say yeah, again we already told you we can't help you.

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