Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1 Canal St in Salem, MA 01970
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.4
175 reviews
5 stars
133
4 stars
16
3 stars
8
2 stars
4
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many highlighting specific employees for their exceptional service.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, particularly regarding unhelpful staff and long wait times.
Product Availability
Several customers expressed disappointment over the lack of accessories and stock for phones, which affected their overall satisfaction.
Pricing Concerns
Some customers found the pricing for services and products to be high, leading to frustration with the overall value.
- S1seadozer 1014 days ago5.0Service was excellent and agent was polite and well versed on phone setup.
- GJGarrett JacksonJan 1, 20265.0I stopped by to pick up a new phone I had ordered a few weeks ago, and I received nothing but warm, friendly and helpful service from the reps who work here. Pickup was seamless, any questions i had about potentially modifiying the phone were answered too. Biggest homies I could have run into, super greatful for their help!
- JSJan SanDec 22, 20253.0The employees were nice and professional. However disappointed that they didn't have any accessories for my new phone and they failed to tell me it costs 40 dollars to transfer all my data into my new phone. But I do love my new flip 7. ☺️
- KDKristen DuffyDec 8, 20255.0I stopped in a couple times and John Was extremely helpful. When I came time to getting a new phone, he led me in the right direction and helped me out with a great deal. When I finally picked up the phone, John was not working and the staff that was on was also amazing.
- KCKeri Ellis CahillDec 4, 20255.0I want to share my gratitude for the Salem Verizon store -especially for Damien, who has helped me on three separate occasions now. Every single time, they have gone so far above and beyond what anyone could reasonably expect. Damien is kind, knowledgeable, attentive, and incredibly patient. They take the time to truly understand the issue, explain solutions clearly, and make sure everything is resolved before you leave. What stands out most is their genuine care and compassion - they treat customers like real people, not transactions. In a world where customer service almost always feels rushed or impersonal, Damien is a breath of fresh air. Their professionalism and dedication reflect extraordinarily well on this store. Whoever manages this location should know that Damien is an absolute asset to Verizon. I will continue coming back because of the consistently exceptional support they provide. Highly recommend this store for. that reason!
Frequently Asked Questions About Verizon
What services and products does Russell Cellular in Salem, MA offer?
Russell Cellular offers Verizon Wireless products including cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid plans, as well as wireless, mobile, home phone, and home internet services including Fios Home Internet.
What are the operating hours of Russell Cellular at 1 Canal St, Salem, MA?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Can I pick up my store order at Russell Cellular in Salem?
Yes, Russell Cellular offers in-store pickup for orders.
What payment methods are accepted at Russell Cellular in Salem?
Accepted payment options include American Express, Cash, Discover, Mastercard, and Visa.
Is Russell Cellular accessible for customers with disabilities?
Yes, the store has a wheelchair-accessible entrance for customer convenience.
Does Russell Cellular require appointments for visits or services?
No, Russell Cellular does not require appointments; walk-ins are welcome.
Where can I find more information or schedule services with Russell Cellular?
You can visit their website at http://www.russellcellular.com/ or use the My Verizon app to schedule services.
What notable restaurants are near Russell Cellular at 1 Canal St in Salem?
Nearby restaurants include Sammy's Roast Beef & Seafood, Papa John's Pizza, Domino's Pizza, Tipsy Cowboy Country Dive, and The Babe, excellent spots for dining before or after your visit.
Are there other mobile phone stores near Russell Cellular in Salem?
Yes, nearby mobile phone stores include Freedom Communications and Metro by T-Mobile, providing additional options for wireless services and devices.
What nearby attractions can I visit when I come to Russell Cellular in Salem?
You can explore Salem Bike Path for outdoor recreation or visit The Art Corner gallery for art exhibits nearby.