Business Details
1 Canal St, Salem, MA
01970, United States
Certified by Verizon • Feb 22, 2026
(978) 740-0016
Certified by Verizon • Feb 22, 2026
https://www.russellcellular.com/store-locations/salem-ma
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1 Canal St in Salem, MA 01970
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.4
181 reviews
5 stars
137
4 stars
16
3 stars
8
2 stars
4
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Chris, Anthony, and Damien providing exceptional service.
Mixed Experiences
While most reviews were positive, some customers reported negative experiences, including rude service and long wait times, indicating inconsistency in service quality.
Product Availability
Several customers expressed disappointment over the lack of accessories and stock for phones, which affected their overall satisfaction.
Professionalism
Customers appreciated the professionalism and patience of the staff, particularly in handling complex issues and providing clear explanations.
- PSPhyllis Smith3 days ago5.0Damien was incredibly helpful and patient with an old dog trying to learn new tricks. Many thanks.
- WNWiscasset NeighborsJan 16, 20265.0My phone broke and went to this Verizon shop to get a new phone. Victor was so helpful and patient. I went back today and a different associate helped me. They were also amazing. They made a stressful situation so much nicer. I have never had such a good experience buying a phone. Will continue to work with them from now on. Thank you, Cynthia Pappas
- S1seadozer 101Jan 8, 20265.0Service was excellent and agent was polite and well versed on phone setup.
- GJGarrett JacksonJan 1, 20265.0I stopped by to pick up a new phone I had ordered a few weeks ago, and I received nothing but warm, friendly and helpful service from the reps who work here. Pickup was seamless, any questions i had about potentially modifiying the phone were answered too. Biggest homies I could have run into, super greatful for their help!
- JSJan SanDec 22, 20253.0The employees were nice and professional. However disappointed that they didn't have any accessories for my new phone and they failed to tell me it costs 40 dollars to transfer all my data into my new phone. But I do love my new flip 7. ☺️
Frequently Asked Questions About Verizon
What services and products does Russell Cellular in Salem, MA offer?
Russell Cellular offers Verizon Wireless products including cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid plans, as well as wireless, mobile, home phone, and home internet services including Fios Home Internet.
What are the operating hours of Russell Cellular at 1 Canal St, Salem, MA?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Can I pick up my store order at Russell Cellular in Salem?
Yes, Russell Cellular offers in-store pickup for orders.
What payment methods are accepted at Russell Cellular in Salem?
Accepted payment options include American Express, Cash, Discover, Mastercard, and Visa.
Is Russell Cellular accessible for customers with disabilities?
Yes, the store has a wheelchair-accessible entrance for customer convenience.
Does Russell Cellular require appointments for visits or services?
No, Russell Cellular does not require appointments; walk-ins are welcome.
Where can I find more information or schedule services with Russell Cellular?
You can visit their website at http://www.russellcellular.com/ or use the My Verizon app to schedule services.
What notable restaurants are near Russell Cellular at 1 Canal St in Salem?
Nearby restaurants include Sammy's Roast Beef & Seafood, Papa John's Pizza, Domino's Pizza, Tipsy Cowboy Country Dive, and The Babe, excellent spots for dining before or after your visit.
Are there other mobile phone stores near Russell Cellular in Salem?
Yes, nearby mobile phone stores include Freedom Communications and Metro by T-Mobile, providing additional options for wireless services and devices.
What nearby attractions can I visit when I come to Russell Cellular in Salem?
You can explore Salem Bike Path for outdoor recreation or visit The Art Corner gallery for art exhibits nearby.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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