Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Quincy, MA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.8
266 reviews
5 stars
243
4 stars
9
3 stars2
2 stars1
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of employees like Nathan, Zeke, and Joe for their exceptional service.
Staff Efficiency
Several reviews highlighted issues with long wait times and understaffing, particularly during busy periods, leading to frustration among customers.
Store Management
Feedback indicated mixed experiences with management, with some praising individual managers for their service while others criticized them for poor customer handling and prioritization.
Overall Experience
While many customers reported positive experiences and satisfaction with their purchases, there were notable complaints about inefficiencies and service delays.
- SJScott Johnson4 days ago5.0A pleasure meeting, Tyler this morning. He was friendly, fast and professional. I appreciated the vibe. Thank’s, Tyler !
- MKMark KochDec 16, 20255.0I came in with a phone that was on its last breath. A bit stressed out to say the least. Darian was cool, calm, and collected and helped me through the process of getting a new phone. Great experience, thanks to Darian.
- RFR FDec 14, 20251.0Terrible location. Avoid these authorized Verizon retail stores. Ordered a phone for pickup that said it would be ready in as little as an hour. Arrived at the store the next day at 9:30 only to be told the phone wasn’t ready and wouldn’t be ready until mid day. We were the only people there!! Could they prepare the phone then for pickup?! Arrived the next day (2 days later), still not ready and “needed to be pulled from inventory” and we had to wait until all other customers were helped. Very unhelpful, unmotivated, inefficient staff (Jenice). We wait our turn only to be told by Jenice that she “can’t set up phones and needs a manager”. WHAT!!!! Why weren’t we told that on ANY of our visits?? And how can you work ant an Verizon store but not be able to set up new phones for pickup??? Also only one staff member every time we visited, who apparently can’t set up new phones??? Make it make sense! For simply picking up a phone that I paid for, it took three trips to Verizon and countless hours waiting and we still don’t have the phone. We will be reaching out to corporate because this is unacceptable. AVOID AT ALL COSTS!!!
- CCCoryDec 11, 20255.0Nathan deserves major recognition! He helped me through a complicated issue between corporate Verizon and an order I placed online had a number of issues in between. He did so with a calm and friendly attitude, ultimately solving the situation and helping me get my new phone. Top-notch customer service and just a great experience working with him, thank you again Nathan!
- LLLinda LangelandNov 16, 20255.0Jenice, in the Quincy Verizon store on the Southern Artery, was my wonderful contact. Her customer service skills are excellent! She was extremely knowledgeable and patient explaining my upgrades and walking me through updating my passwords, etc. She represents Verizon with pride!!
Frequently Asked Questions About Verizon
What products and services does Verizon in Quincy offer?
Verizon in Quincy offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection. They provide new lines, upgrades, new devices, accessories, and Fios Home Internet services.
What are the operating hours for Verizon at 479 Washington St, Quincy?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 11:00 AM to 5:00 PM.
Can I pick up my online order in-store at Verizon Quincy?
Yes, Verizon in Quincy offers in-store pickup for online orders.
What payment methods are accepted at Verizon in Quincy?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Verizon in Quincy offer services or support in languages other than English?
Yes, they provide services in both English and Spanish.
Is there free Wi-Fi available at the Verizon store in Quincy?
Yes, the store offers free Wi-Fi for customers.
Where is Verizon in Quincy located?
It is located at 479 Washington St, Unit 3, Quincy, MA 02169, USA.
Are there any nearby cafes where I can grab a coffee before or after visiting Verizon in Quincy?
Yes, Coffee Break Cafe and Dunkin' Donuts are nearby locations where you can enjoy coffee and snacks before or after your visit to Verizon.
What nearby health services are available near Verizon Quincy?
Nearby health services include Joint Ventures Physical Therapy for physical and occupational therapy, ConvenientMD Urgent Care for emergency and family practice, and Lux Dental Inc for general and cosmetic dentistry.
Are there places to eat close to Verizon in Quincy?
Yes, Jersey Mike's Subs, Jimmy's House Of Pizza, Thai Noodle Bar, and Brazilian Flavor are some nearby restaurants where customers can dine before or after their visit.