Business Details
479 Washington St, Quincy, MA
02169, United States
Certified by Verizon • Feb 22, 2026
(617) 804-4177
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Quincy, MA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.7
275 reviews
5 stars
246
4 stars
9
3 stars2
2 stars1
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, patient, and knowledgeable, with specific mentions of employees like Nathan, Zeke, and Ed for their exceptional service.
Staffing Issues
Several reviews highlighted concerns about understaffing and long wait times, particularly during busy periods, leading to frustration among customers.
Mixed Experiences
While many customers reported positive experiences, there were notable complaints about poor service and management, particularly regarding communication and efficiency.
Store Environment
Customers expressed dissatisfaction with the store's physical environment, citing uncomfortable seating and issues with the overall atmosphere during busy times.
- OBOlivia Brennick1 day ago5.0Astrid is amazing at this place. Was so kind and helpful!!!!!
- NPnilesh patelFeb 8, 20261.0Order a pickup for 3 phones. App say will be ready in little as 1 hour. Arrived after 90 minutes to pickup and told that the order is not ready and have to come back tomorrow so drive next town over in Braintree mall and get it from there in 10 minutes. If you are local and looking to get better service go to one in Braintree mall.
- EVEuri ValdezJan 17, 20265.0Edward was very helpful and patient. He answered every question I had with a clear response and I’m a way I could understand. Thank you Edward. Till next time.
- SJScott JohnsonJan 8, 20265.0A pleasure meeting, Tyler this morning. He was friendly, fast and professional. I appreciated the vibe. Thank’s, Tyler !
- RFR FDec 14, 20251.0Terrible location. Avoid these authorized Verizon retail stores. Ordered a phone for pickup that said it would be ready in as little as an hour. Arrived at the store the next day at 9:30 only to be told the phone wasn’t ready and wouldn’t be ready until mid day. We were the only people there!! Could they prepare the phone then for pickup?! Arrived the next day (2 days later), still not ready and “needed to be pulled from inventory” and we had to wait until all other customers were helped. Very unhelpful, unmotivated, inefficient staff (Jenice). We wait our turn only to be told by Jenice that she “can’t set up phones and needs a manager”. WHAT!!!! Why weren’t we told that on ANY of our visits?? And how can you work ant an Verizon store but not be able to set up new phones for pickup??? Also only one staff member every time we visited, who apparently can’t set up new phones??? Make it make sense! For simply picking up a phone that I paid for, it took three trips to Verizon and countless hours waiting and we still don’t have the phone. We will be reaching out to corporate because this is unacceptable. AVOID AT ALL COSTS!!!
Frequently Asked Questions About Verizon
What products and services does Verizon in Quincy offer?
Verizon in Quincy offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection. They provide new lines, upgrades, new devices, accessories, and Fios Home Internet services.
What are the operating hours for Verizon at 479 Washington St, Quincy?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 11:00 AM to 5:00 PM.
Can I pick up my online order in-store at Verizon Quincy?
Yes, Verizon in Quincy offers in-store pickup for online orders.
What payment methods are accepted at Verizon in Quincy?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Verizon in Quincy offer services or support in languages other than English?
Yes, they provide services in both English and Spanish.
Is there free Wi-Fi available at the Verizon store in Quincy?
Yes, the store offers free Wi-Fi for customers.
Where is Verizon in Quincy located?
It is located at 479 Washington St, Unit 3, Quincy, MA 02169, USA.
Are there any nearby cafes where I can grab a coffee before or after visiting Verizon in Quincy?
Yes, Coffee Break Cafe and Dunkin' Donuts are nearby locations where you can enjoy coffee and snacks before or after your visit to Verizon.
What nearby health services are available near Verizon Quincy?
Nearby health services include Joint Ventures Physical Therapy for physical and occupational therapy, ConvenientMD Urgent Care for emergency and family practice, and Lux Dental Inc for general and cosmetic dentistry.
Are there places to eat close to Verizon in Quincy?
Yes, Jersey Mike's Subs, Jimmy's House Of Pizza, Thai Noodle Bar, and Brazilian Flavor are some nearby restaurants where customers can dine before or after their visit.
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