VCA Palmer Animal Hospital

4.6
294 reviews

About

VeterinariansVeterinary Clinics & HospitalsPet GroomingPet Boarding & KennelsVCA Animal Hospitals
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.

Location

VCA Palmer Animal Hospital
1028 Thorndike St, Palmer, MA
01069, United States

Hours

Reviews

4.6
294 reviews
5 stars
241
4 stars
27
3 stars
11
2 stars
2
1 star
13

What are people saying?

AI-generated from recent customer reviews

Staff Care

Many customers praised the staff for their kindness, professionalism, and genuine care for pets.

Emergency Services

The clinic received positive feedback for their ability to accommodate emergency situations and provide timely care.

Communication Issues

Some customers reported difficulties with communication, including long wait times for callbacks and inconsistent information.

Pricing Concerns

Several reviews mentioned that the services were perceived as expensive, with some customers feeling that costs were not clearly communicated.

Mixed Experiences

While many reviews were positive, there were also negative experiences shared, particularly regarding care quality and customer service.
  • DM
    dawn machado
    5 days ago
    5.0
    VCA Palmer was extremely kind and accommodating when we made end of life decisions for our dog that needed special accommodations. While we made hard choices we felt comforted and supported. They delivered care without complications. We were able to quickly relieve our loving pet of pain and suffering and feel comfortable that he will be handled with love and dignity after his death and returned home with care. Thank you to the team from the staff that answered the phone and our many questions , to the scheduling and handling of the appointment, and the kindness of the staff and doctor throughout and afterwards. Thank you for your care of our pet.
  • GG
    Gary Grimes
    6 days ago
    5.0
    Have been taking care of my pets for a long time. Excellent service care fir your animal and you. The vets are excellent and the techs, can't explain how good they are. Highly recommend for caring for your loved animals.
  • MB
    Marie Brunneau
    Dec 18, 2025
    1.0
    LISTEN to the bad reviews. Mill Valley and Monson smalls are so much better! This place has the worst vets around, they will charge you whatever they want without prior communication. you can be assured you they dont care about your animals, just getting their paycheck and going home at the end of the day(just like any VCA, big business),They WILL take advantage of you as a first time customer.
  • EE
    Erick Elie
    Nov 20, 2025
    5.0
    Professional and very kind people. Very good first experience going there.
  • DM
    Deanna Dement Myers
    Nov 6, 2025
    5.0
    Did great getting our dogs ready for international travel. Dr H is kind, listens, and has great follow up!!!

Frequently Asked Questions About VCA Palmer Animal Hospital

What are the operating hours of VCA Palmer Animal Hospital during the week?

VCA Palmer Animal Hospital is open Monday from 8 AM to 8 PM, Tuesday from 7 AM to 8 PM, Wednesday from 8 AM to 8 PM, Thursday from 7 AM to 8 PM, Friday from 8 AM to 5 PM, and Saturday from 8 AM to 4 PM. It is closed on Sundays.

Which types of pets does VCA Palmer Animal Hospital treat?

VCA Palmer Animal Hospital provides veterinary care for cats, dogs, pocket pets, and rabbits.