Many customers praised the staff for their kindness, professionalism, and genuine care for pets.
Emergency Services
The clinic received positive feedback for their ability to accommodate emergency situations and provide timely care.
Communication Issues
Some customers reported difficulties with communication, including long wait times for callbacks and inconsistent information.
Pricing Concerns
Several reviews mentioned that the services were perceived as expensive, with some customers feeling that costs were not clearly communicated.
Mixed Experiences
While many reviews were positive, there were also negative experiences shared, particularly regarding care quality and customer service.
DM
dawn machado
5 days ago
5.0
VCA Palmer was extremely kind and accommodating when we made end of life decisions for our dog that needed special accommodations. While we made hard choices we felt comforted and supported. They delivered care without complications. We were able to quickly relieve our loving pet of pain and suffering and feel comfortable that he will be handled with love and dignity after his death and returned home with care. Thank you to the team from the staff that answered the phone and our many questions , to the scheduling and handling of the appointment, and the kindness of the staff and doctor throughout and afterwards. Thank you for your care of our pet.
GG
Gary Grimes
6 days ago
5.0
Have been taking care of my pets for a long time. Excellent service care fir your animal and you. The vets are excellent and the techs, can't explain how good they are. Highly recommend for caring for your loved animals.
MB
Marie Brunneau
Dec 18, 2025
1.0
LISTEN to the bad reviews. Mill Valley and Monson smalls are so much better! This place has the worst vets around, they will charge you whatever they want without prior communication. you can be assured you they dont care about your animals, just getting their paycheck and going home at the end of the day(just like any VCA, big business),They WILL take advantage of you as a first time customer.
EE
Erick Elie
Nov 20, 2025
5.0
Professional and very kind people. Very good first experience going there.
DM
Deanna Dement Myers
Nov 6, 2025
5.0
Did great getting our dogs ready for international travel. Dr H is kind, listens, and has great follow up!!!
Frequently Asked Questions About VCA Palmer Animal Hospital
What are the operating hours of VCA Palmer Animal Hospital during the week?
VCA Palmer Animal Hospital is open Monday from 8 AM to 8 PM, Tuesday from 7 AM to 8 PM, Wednesday from 8 AM to 8 PM, Thursday from 7 AM to 8 PM, Friday from 8 AM to 5 PM, and Saturday from 8 AM to 4 PM. It is closed on Sundays.
Which types of pets does VCA Palmer Animal Hospital treat?
VCA Palmer Animal Hospital provides veterinary care for cats, dogs, pocket pets, and rabbits.
What kinds of veterinary services does VCA Palmer Animal Hospital offer?
The hospital offers services including advanced care, allergy relief, diabetes treatment, diagnostics, nutrition, disease treatment, flea and tick control, general and preventive care, heartworm treatment, medications, parasite control, wellness exams, spay and neuter, vaccinations, and weight loss programs.
Where is VCA Palmer Animal Hospital located?
It is located at 1028 Thorndike St, Palmer, MA 01069, United States.
Does VCA Palmer Animal Hospital have any health and safety protocols in place?
Yes, each VCA hospital follows health and safety protocols based on healthcare best practices, as well as state and local guidelines and regulations.
Is VCA Palmer Animal Hospital currently open or closed?
VCA Palmer Animal Hospital is currently open and not closed.
Are there any nearby pharmacies where I can get pet medications after visiting VCA Palmer Animal Hospital?
Yes, Rite Aid and Walgreens pharmacies are nearby, convenient for filling pet prescriptions or purchasing pet care products after your visit.
What dining options are near VCA Palmer Animal Hospital if I want to grab a bite before or after my visit?
Nearby dining options include Roadside Pizza & Grinders for American-style pizza, Yummy Asian Cuisine for sushi and Asian dishes, Wen Ming House for Chinese and Japanese food, and Subway for quick sandwiches.
Are there any nearby banks or ATMs close to VCA Palmer Animal Hospital?
Yes, North Brookfield Savings Bank and LibertyX Bitcoin ATM are close by for financial services and convenient cash access.
Does VCA Palmer Animal Hospital offer any promotions for new customers?
Yes, new customers can access a Free First Exam coupon by visiting the hospital's website.