Verizon

4.6
146 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Orleans, MA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
38 Main St, Orleans, MA
02653, United States

Hours

Reviews

4.6
144 reviews
5 stars
123
4 stars
6
3 stars
2
2 stars
3
1 star
10

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting employees like Hayley, Adam, and Kate.

Professionalism

Several reviews noted the professionalism and competence of the staff, with specific mentions of their ability to handle complex issues and provide thorough assistance.

Store Management

There were mixed reviews regarding store management, with some customers expressing dissatisfaction with the district manager's behavior and others praising individual employees for their service.

Wait Times

Customers frequently mentioned long wait times, with some expressing frustration over the lack of staff during busy periods.

Product Availability

Customers appreciated that products were generally in stock, but some expressed disappointment with the store's hours and availability.
  • TM
    Trevor Morris
    Dec 30, 2025
    4.0
    Good
  • RP
    Rick Pybus
    Dec 23, 2025
    5.0
    Tech was personable, competent, made eye contact when answering questions. He's a keeper
  • MO
    Mario Ornelas
    Dec 10, 2025
    5.0
    The person that helped earlier was super nice and helped me set up my cell phone to a new protector phone shield that she helped me pick out. She was a young girl and really helped me as I am not good with these type of things. A very positive and professional experience at the Verizon store in Orleans. Thank you Verizon.😊 in
  • JL
    Justin Lundstrom
    Nov 15, 2025
    5.0
    Hayley was top shelf. She patiently helped & waited until every step of the process was complete before moving onto the next customer. Who, by the way, she also knew by their first name. 100% will go back when I need service - fully recommend. Thanks Hayley!
  • JL
    Joan Lenane
    Nov 12, 2025
    5.0
    Halley was knowledgeable and professional in my dealings with her, knew why I was there and took care of all my set ups and questions quickly and thoroughly - she made a somewhat complex set up simple and easy for me. It was a great experience.

Frequently Asked Questions About Verizon

What products and services does the Verizon store in Orleans offer?

The Verizon store offers wireless devices such as phones, tablets, smartwatches, mobile broadband, wearable technology, accessories, and device protection. Services include new lines, upgrades, and accessories.

What are the Verizon store's hours of operation in Orleans, MA?

The store is open Monday through Saturday from 10:00 AM to 6:00 PM and on Sunday from 12:00 PM to 6:00 PM.