About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Orleans, MA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
144 reviews
5 stars
123
4 stars
6
3 stars2
2 stars
3
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting employees like Hayley, Adam, and Kate.
Professionalism
Several reviews noted the professionalism and competence of the staff, with specific mentions of their ability to handle complex issues and provide thorough assistance.
Store Management
There were mixed reviews regarding store management, with some customers expressing dissatisfaction with the district manager's behavior and others praising individual employees for their service.
Wait Times
Customers frequently mentioned long wait times, with some expressing frustration over the lack of staff during busy periods.
Product Availability
Customers appreciated that products were generally in stock, but some expressed disappointment with the store's hours and availability.
- TMTrevor MorrisDec 30, 20254.0Good
- RPRick PybusDec 23, 20255.0Tech was personable, competent, made eye contact when answering questions. He's a keeper
- MOMario OrnelasDec 10, 20255.0The person that helped earlier was super nice and helped me set up my cell phone to a new protector phone shield that she helped me pick out. She was a young girl and really helped me as I am not good with these type of things. A very positive and professional experience at the Verizon store in Orleans. Thank you Verizon.😊 in
- JLJustin LundstromNov 15, 20255.0Hayley was top shelf. She patiently helped & waited until every step of the process was complete before moving onto the next customer. Who, by the way, she also knew by their first name. 100% will go back when I need service - fully recommend. Thanks Hayley!
- JLJoan LenaneNov 12, 20255.0Halley was knowledgeable and professional in my dealings with her, knew why I was there and took care of all my set ups and questions quickly and thoroughly - she made a somewhat complex set up simple and easy for me. It was a great experience.
Frequently Asked Questions About Verizon
What products and services does the Verizon store in Orleans offer?
The Verizon store offers wireless devices such as phones, tablets, smartwatches, mobile broadband, wearable technology, accessories, and device protection. Services include new lines, upgrades, and accessories.
What are the Verizon store's hours of operation in Orleans, MA?
The store is open Monday through Saturday from 10:00 AM to 6:00 PM and on Sunday from 12:00 PM to 6:00 PM.
Where is the Verizon Authorized Retailer located in Orleans?
It is located at 38 Main St, Orleans, MA, 02653.
Does the Verizon store offer in-store pickup for orders?
Yes, they provide an in-store pickup service for customers.
What payment options are accepted at this Verizon store?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Can I recycle my old electronics at this Verizon location?
Yes, the store offers electronics recycling services.
What languages are spoken at the Verizon Orleans store?
The store staff can assist customers in English and Spanish.
Are there any nearby restaurants where I can dine before or after visiting the Verizon store?
Yes, Land Ho is a nearby American restaurant and pub where you can enjoy a meal.
What banks are close to the Verizon store for convenient banking needs?
TD Bank locations and a Santander Bank ATM are nearby, providing convenient banking services.
Are there any nearby shops or galleries worth visiting close to the Verizon store?
Yes, places like Stephen Gallant Jewelers, Eastwind Studio & Gallery, Gallery 31 Fine Art, and Homegrown Boutique are nearby and great for browsing.