Verizon

4.6
143 reviews
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Business Details

38 Main St, Orleans, MA
02653, United States
(774) 561-2911
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Orleans, MA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
38 Main St, Orleans, MA
02653, United States

Hours

Reviews

4.6
141 reviews
5 stars
121
4 stars
5
3 stars
2
2 stars
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1 star
10

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting employees like Hayley, Adam, and Drew.

Employee Performance

Several reviews specifically commended individual employees for their exceptional service, with Hayley being frequently mentioned as a standout.

Store Management

Mixed feedback on management; while some customers appreciated the professionalism of certain managers, others reported negative experiences with the district manager.

Store Environment

Some customers noted issues with long wait times and understaffing during busy periods, leading to frustration.

Product Knowledge

Customers frequently remarked on the staff's expertise in helping them choose and set up new devices.
  • JL
    Justin Lundstrom
    Nov 15, 2025
    5.0
    Hayley was top shelf. She patiently helped & waited until every step of the process was complete before moving onto the next customer. Who, by the way, she also knew by their first name. 100% will go back when I need service - fully recommend. Thanks Hayley!
  • DW
    Donald Wojick
    Nov 12, 2025
    5.0
    The representative was extremely knowledgeable and helpful.
  • JL
    Joan Lenane
    Nov 12, 2025
    5.0
    Halley was knowledgeable and professional in my dealings with her, knew why I was there and took care of all my set ups and questions quickly and thoroughly - she made a somewhat complex set up simple and easy for me. It was a great experience.
  • WB
    Will babetski
    Oct 31, 2025
    5.0
    Staff was helpful and quick! Product was in stock! All is good!
  • SB
    Susan Bivona
    Oct 27, 2025
    5.0
    Hayley has helped me several times she is friendly and knows what she is doing! Definitely an employee that makes me want to return to the Orleans Verizon store! Excellent service!!! Thank you!
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Frequently Asked Questions About Verizon

What products and services does the Verizon store in Orleans offer?

The Verizon store offers wireless devices such as phones, tablets, smartwatches, mobile broadband, wearable technology, accessories, and device protection. Services include new lines, upgrades, and accessories.

What are the Verizon store's hours of operation in Orleans, MA?

The store is open Monday through Saturday from 10:00 AM to 6:00 PM and on Sunday from 12:00 PM to 6:00 PM.