Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Northampton, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 162 N King St.
Location
Hours
Reviews
4.9
950 reviews
5 stars
910
4 stars13
3 stars4
2 stars5
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of employees like Scott, James, and Nick.
Problem Resolution
Several reviews highlighted the staff's dedication to resolving issues, with particular emphasis on Scott and Carl's efforts in handling complex situations.
Store Environment
The store was described as clean, organized, and welcoming, contributing to a positive shopping experience.
Product Knowledge
Employees demonstrated strong knowledge of products and services, helping customers find the best options and deals.
Overall Experience
Many customers reported a smooth and enjoyable experience, often expressing a desire to return due to the excellent service received.
- PMPaul MartinbeaultNov 16, 20255.0Great store great employees Best verizon around
- SBSusan BarocasNov 10, 20255.0Efficient service - with upgrades made clear. Very good. I will return.
- COCatherine OlsonNov 10, 20255.0Cake into store and they fixed it Jakes was very helpfull
- ICIvelisse ColonOct 27, 20255.0Scott was amazing!! Thank you for the great Deal!! It was awesome to be in a friendly store. Clean, organized and everything I needed. Thanks Scott!
- AGApril GougeonOct 24, 20255.0I feel this review is important based on the experience my husband and I have had with Verizon corporate over the past 2 days. Scott at Wireless Zone has been extremely helpful and accommodating throughout the absolute extreme errors Verizon has made with our account. Verizon shut off my network and my husband’s network and after hours of phone calls, robot assistance, unhelpful overseas CSR we still had no resolve. We have 12 years of customer loyalty to Verizon and they completely mixed our account up to where we couldn’t do anything because our PIN was entered wrong on their end. We spent over 2,100 in 5 weeks changing our account from business to regular and our “new” account said we had no credit, couldn’t upgrade phones, couldn’t get my husbands phone back in network (at their fault) Scott worked diligently to resolve this issue and still couldn’t with overseas “Managers, Supervisors, etc. We were not looking to leave Verizon. We wanted my husbands phone back in Network. So today we went back to Wireless Zone and bought a brand new IPhone with accessories so my husband had a working phone. Scott knew what we have been through and is willing to continue to try and repair our account. Loyalty is important. 12 years is a long time. Scott at Wireless Zone is a very calm, helpful person who goes out of his way. We greatly appreciate all he has done. We are praying Verizon will see how much we have spent in loyalty and dollars and fix our account.
Frequently Asked Questions About Verizon
What products and brands does Verizon at 162 N King St offer?
Verizon offers a wide range of products including smartphones, tablets, wireless devices, and accessories from brands like Apple, Samsung, Google, Motorola, LG, and more.
What services can I get at the Verizon store in Northampton?
Services include bill payments, new lines, upgrades, device activation and financing, Verizon Wireless plans, prepaid and no-contract plans, total mobile protection, and wet phone recovery.
What are the store hours for the Verizon Wireless Zone in Northampton?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM and on Sunday from 10:00 AM to 5:00 PM.
Does Verizon Northampton offer in-store and curbside pickup options?
Yes, both in-store and curbside pickup services are available at this location.
How can I schedule an appointment or order online with Verizon at Northampton?
You can schedule appointments or shop online at https://wirelesszone.com/appointments/ and https://shop.wirelesszone.com/ma/northampton/162-n-king-st.
What is the contact information for Verizon Northampton?
You can contact the store by phone at +1 413-341-3473 or email at wz54@wireless-zone.com.
What nearby places can help customers find Verizon at 162 N King St?
The store is located in Walmart, Big Y and Staples Plaza, close to Big Y Northampton, Walmart Northampton, and Staples, which can help customers locate the Verizon store more easily.
Are there fitness or health-related places near the Verizon store for customers to visit?
Yes, Planet Fitness gym and Hometown Healthcare Store pharmacy are nearby, offering convenient options for fitness and health needs before or after your visit.
What dining options are available near the Verizon Wireless Zone?
Customers can find nearby dining options like ZENSHI Handcrafted Sushi and Subway for meals before or after shopping at Verizon.
Does Verizon Northampton offer 5G service and coverage?
Yes, the Verizon store offers the latest devices with Verizon network coverage including 5G service for consumers and businesses.