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Brand Certified

Verizon

4.8
(278 reviews)

Business Details

157 Main St, North Reading, MA
01864, United States
(978) 207-1542

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 157 Main St in North Reading, MA 01864

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
157 Main St, North Reading, MA
01864, United States

Hours

Reviews

4.8
278 reviews
5 stars
257
4 stars
5
3 stars
3
2 stars
0
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their exceptional customer service, highlighting individuals like Jake, Miguel, and Sandro for their knowledge, patience, and helpfulness.

Pricing Transparency

Several reviews expressed dissatisfaction with unclear pricing and unexpected fees, leading to feelings of being misled or scammed.

Store Environment

Feedback indicated issues with the store's cleanliness and atmosphere, with some customers noting unpleasant odors.

Product Knowledge

Customers frequently noted the staff's extensive knowledge about products and services, which contributed to positive experiences.
  • MB
    Mark Brazell
    Sep 21, 2025
    3.0
    Sandro was very helpful with activating our new i-phones. However, I was disappointed when I got home and reviewed the receipt. He charged us $250 per phone to set them up, take care of the trade in, a basic phone case, charging block, a few cables and tempered glass with up to 10 replacements. He never explained the fees and I was under the impression we were paying for activation and taxes on the new phones and a modest charge for the services and accessories but I think $250/phone is price gouging. We still have to pay $40/phone to Verizon for activation. Just beware of the fees before you upgrade.
  • LB
    LeeBron Borland
    Sep 19, 2025
    5.0
    Outstanding customer service by Miguel Garcia, friendly service without all the upselling! Got my new IPhone Air today and he set up everything for me and even helped me box up the old phone to send back. Great service is hard to find nowadays, I would highly recommend going to this location for all your phone needs and you’ll leave a very happy camper. This is my go to Verizon store going forward! Please recognize Miguel for his excellent service today!
  • JM
    Janina M
    Jul 11, 2020
    5.0
    Fast and friendly service! Jake was amazing!
  • DC
    dave crowley
    Jul 11, 2020
    5.0
    Jake is a problem solver with a great personality...always a pleasure..Thank again

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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