Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in North Grafton, MA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
212 reviews
5 stars
190
4 stars
9
3 stars3
2 stars1
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for their exceptional customer service, highlighting their patience, knowledge, and willingness to help.
Staff Knowledge
Many reviews noted the staff's expertise and ability to explain plans and options clearly, making the purchasing process easier for customers.
Efficiency
Several customers mentioned the efficiency of the staff in handling multiple customers and resolving issues quickly, even during busy times.
Positive Experiences
Numerous reviews reflected positive experiences, with customers expressing satisfaction and recommending the store to others.
Mixed Experiences
A few customers reported negative experiences, particularly with specific staff members, indicating inconsistency in service quality.
- CMCaitlin McGloneNov 3, 20255.0Very happy with the service at this Verizon location. I’ve stopped in 3x since March and each time was great. Today I needed a new screen protector and had a billing issue that I tried to resolve myself last month with Verizon customer service over the phone, and I was told it was resolved but it wasn’t. Jorge at this location helped me actually resolve this billing issue once and for all, and perfectly installed the new screen protector. Thank you! I will encourage friends and family to this Verizon location
- SGSusan GravesonOct 27, 20255.0I was looking to upgrade my phone and tried doing it online with a customer service person and the person was not very patient when I wanted to understand each plan and what the actual bill would be for each plan because I would be stuck with it for 36 months if I wanted to leverage the promotion Verizon was advertising. I was dreading going into a store but decided to go to Verizon in North Grafton. When I got there it was pretty busy, but Lilly made sure to address everyone that walked in and let them know she would be with them as soon as she could. Lilly then proceeded to get multiple people taken care of with amazing customer service while she was waiting for phone transfers etc. Lilly, knowing I am on a tight budget helped me find a plan that worked for me, helped me transfer everything over , a few days later assisted with getting the correct credit applied to my account and also made some recommendations on how I could save money in other areas. In a world where customer service has gone out the window this was a pleasant experience. Highly recommend this store!
- CPConnieperry PerryOct 2, 20255.0Everyone was super helpful and very informational
- LBLydia BogarSep 19, 20255.0Richard at the North Grafton store has always been efficient and very patient with this old lady. Prior staff at that location have been patronizing, not Richard.
- TDTommy DrozdowskiAug 22, 20255.0I need it phone upgrade, I went to Verizon store Auburn location. I was greeted by Verizon rep Austin. During the whole process, there were so many technical difficulties, but, Austin was very professional very knowledgeable, no BS and very patient. I highly recommend Verizon store Auburn location, ask for Austin. 5⭐️
Frequently Asked Questions About Verizon
What types of products does Verizon in North Grafton offer?
Verizon in North Grafton offers a full range of wireless devices including phones, tablets, wearable technology, accessories, and device protection.
What are the store hours for Verizon in North Grafton?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 6:00 PM.
What payment options are accepted at Verizon North Grafton?
They accept AMERICANEXPRESS, ANDROIDPAY, APPLEPAY, CASH, DISCOVER, MASTERCARD, SAMSUNGPAY, and VISA.
Does Verizon North Grafton offer in-store pickup for online orders?
Yes, in-store pickup is available for customers.
What brands are available at this Verizon Authorized Retailer?
They offer products from Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Casemate and Otterbox.
What services can I get at the Verizon store in North Grafton?
Services include new lines, upgrades, new devices, accessories, and Fios home internet installation.
Is there free Wi-Fi available at Verizon North Grafton?
Yes, free Wi-Fi is available in the store.
How can nearby places like Cumberland Farms and Grafton Pizza be helpful when visiting Verizon North Grafton?
Customers can grab snacks or meals at Cumberland Farms or Grafton Pizza before or after visiting Verizon, making errands more convenient.
Are there any beauty salons near Verizon North Grafton?
Yes, nearby salons include LJ's Hair Hop, Coco & Lemon Salon Studio, and Inspire Salon, offering options for beauty and spa services around your Verizon visit.
Can I find health and wellness services near Verizon North Grafton?
Yes, places like Heidi's Hearing, Connections Physical Therapy, and Beacon Acupuncture are close by for health-related needs.