Geek Squad

Reviews

• EU

  Emon us

  Oct 14, 2025
  1.0
  the worst experience i ever had. Customer service noo Good . They don’t care about you and your time .
• AC

  Ashley Cabral

  Oct 11, 2025
  1.0
  The worst experience I’ve ever had. We paid for a whole year membership to get our PC diagnosed and repaired. The customer service rep told us we would get a complementary dusting/cleaning. The next day a staff member called us to pick up the PC and said it was simply just not updated when we opened the glass to look inside the same cake on dust was there when we asked for it to be cleaned the staff had stated they couldn’t take it apart to clean it. I could literally wipe the dust clump off with my index finger. When I said “I just took a clump off without taking it apart, why didn’t it get blown out?” He looked me dead in my face and said it was cleaned. When I asked for management I was told to wait and stood there for 15 minutes before finally just buying dust off to clean it myself. I mean our family is not big on complaining but common we paid $180 for some lazy staff to update the software. Like what?
• BS

  Bobby Santo

  Oct 7, 2025
  1.0
  Terrible service they act like you’re an idiot! They barely acknowledge that you’re waiting to taken care of! The short girl is just a waste of time! She sees two people waiting to be seen and just takes off in the back and closes the door
• TF

  True Freedom

  Jun 22, 2024
  2.0
  i am writing this here only in hopes that management will fix the company. I had a device recommended at best buy. I installed it but it wasnt workng right. I called and scheduled geek squad to troubleshoot. It was hard to get trough, but i was able to. The guy who came was nice and he took out the first equipment and put in new equipment. A day later the printer would not connect... I tried many times to reach geek squad but only could talk to india. They made me spend an hour and a half on phone with them before admitting that i needed someone onside. They said they could not schedule an appt. so, i had to drive to the store. I had tthe card of the first guy who came and left messages but he didnt answer. Tehe store gave me his boss' number, same thing. Geek squad is communicating very poorly. you always get routed to helpless guys in india. You cant get a person even when you have their direct cell numbers. even if you drive to the store, you have trouble getting anyone to help you. The phone system they have is not designed to help customers but to shunt them off to india who usually cant help either.
• CK

  Cheshire Khat

  Sep 18, 2020
  1.0
  Will not make a one time in-home visit without purchase of $199 plan. Chat process somewhat frustrating, but could not get a tech on the phone at my local store. The circle of death thing: push the menu #'s, phone rings and rings and rings, someone finally answers, you ask for Geek Squad, click, phone rings and rings and rings... Yeah.

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