Many customers praised the helpfulness and knowledge of staff, highlighting specific employees for their exceptional service.
Staff Knowledge
While some reviews noted a lack of knowledge among certain employees, many others reported positive experiences with knowledgeable staff who provided thorough explanations.
Delivery Issues
Several customers expressed frustration with delivery problems, including missed deliveries and poor communication regarding delivery schedules.
In-Store Experience
Customers appreciated the in-store experience, noting the ability to see and test electronics before purchasing, although some mentioned issues with staff availability.
Product Availability
Feedback indicated a mixed experience with product availability, with some customers finding what they needed while others noted limited stock and high prices.
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maryann sullivan
2 days ago
5.0
Simon Mckim helped us so much in purchasing an TV and sound bar. He was extremely helpful and patient. I did not feel pressured or rushed. we are so happy with what we purchased. Thank you Simon.
AG
Arthur Glassman
6 days ago
1.0
Stay away if possible and NEVER SIGN UP FOR THE GEEK SQUAD!!! They force you to sign up for installation and setup, which I have no problem with, but you can’t easily cancel after the first year is completed like the salesman states when selling it to you.Three years later they are still billing my credit card for $180 per year. When I went to the Dartmouth store to cancel the plan, the gentleman rudely told me they can’t cancel it. When I questioned why. He mumbled something and walked away. I am now trying to deal with the CC company
QV
Queen B Valerie
Jan 3, 2026
1.0
So I ordered some ear buds from Best Buy thought it was great they could deliver next day. However it didn't get delivered though I waited for product they said they tried to deliver but everyone was home and my video cameras prove they never made an attempt. Liars is what they are, customer service kept me on hold both times with no resolve except to say they attempted delivery when they did not. I thought I was doing a good deed trying to use best buy and keep local people working but honestly never have this issue with Amazon. They actually show a pic of the courier in the store returning pkg but no pic at my home because he was never there, just lost another customer Too bad so sad bye bye best buy your couriers are liars !!!!! (Reply to best buy owner -not on socials no ty)
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Lynn Beaulieu
Dec 23, 2025
5.0
Employee 's really know there stuff. They where able to answer all of our questions and for the Christmas season we didn't have to wait too long.
KD
Kayla Dakin
Dec 12, 2025
5.0
My mom and I were in yesterday 12/11 and we were met by wonderful employees. I have previous had a progressive leasing account and my mom was looking to open one for a Christmas gift for my dad. The cashier Joshua was incredibly helpful and patient with my mother and I and helped us get what my mom needed for my dad and what I needed for my boyfriend with my leasing account. So thank you again Joshua for being both kind, helpful and patient with my mother and I and helping to make sure the men that mean most to us have a wonderful Christmas