Best Buy

Reviews

• AF

  Allan Falaise

  1 day ago
  5.0
  Hi, I just wanted to leave a note of appreciation for Rui, the representative who helped me with a price-match issue on my recent iPad purchase. He was patient, thorough, and made the whole process extremely easy for me. His customer service was genuinely exceptional, and he went above and beyond to make sure everything was handled correctly. Please pass along my thanks—he truly deserves recognition for the way he treated me.
• MW

  Marissa Weiner

  Nov 15, 2025
  5.0
  We went in to kill time while our car was having new tires installed, but ended up finding a sweet deal on a floor model Sony Bravia theatre sound bar in pristine condition! On the far backwall and to the right they have a huge selection of discounted floor models, and each item has a sticker stating the overall condition, example: "works perfectly, minor scratch on bottom"The man that helped us was super knowledgeable and friendly.
• SP

  Scott Parker

  Nov 9, 2025
  5.0
  Simom was such a great help. I had a very nice 80in smart TV that has been great for the past 10 years. I went in to buy a Roku, to get an app that was not available with my current TV. After working with Simon, and him showing me how much the technology has changed and after almost 2 hours. I ended up buying a new Sony TV. Simon went above and beyond for me, educating me and helping me. After a week with my new TV, I couldn’t be happier. Thank you Simon, I look forward to working with you again.
• JW

  Jessica Braga Ward

  Nov 6, 2025
  5.0
  I had the best customer service experience with Brayden R. at the Dartmouth Best Buy. He was incredibly professional and knowledgeable, taking the time to explain everything in a way that was clear, approachable, and easy to understand. His communication skills and product knowledge were impressive — it’s rare to see someone that young with that level of professionalism and care. Truly one of the best customer service experiences I’ve ever had, not just at Best Buy, but anywhere.
• BB

  Blake Barbosa

  Oct 20, 2025
  1.0
  I never leave negative reviews and typically just take it on the chin but my experience in this store tonight was just atrocious. On the Best Buy website, there is a promotion for recycling “any” PC accessory for a 20% off coupon toward a Logitech accessory. It was literally on the products website. I go to the store and wait in line for 5 minutes while one person served a couple for a credit card application. Meanwhile, the manager is walking by all the registers shutting them down (mind you, it’s an hour before closing). Finally he asks me if I need help. I approach the register and explain the promotion and he says that he needs to call someone else who can do the transaction. Another 10 minutes goes by while I’m alone at the register. Finally, I approach someone in the front of the store and ask if they can get someone to help. A minute later someone approaches who also doesn’t know how to process the transaction and calls the manager back to the register again. The manager hits a few keys on the keyboard and says I can’t help you since they can’t look up the brand of the accessory being traded in for a value. IT’S A RECYCLING PROGRAM NOT A TRADE IN PROGRAM. The promotion literally says “Recycle and save 20% Bring any old, unusable PC accessory or PC gaming accessory to a Best Buy store to recycle it, then save 20% on your new Logitech accessory purchase. Simply take your old accessory to Customer Service in a Best Buy store to receive your coupon.” I walked away without buying anything and find it unimaginable that they would lose a sale and a customer over a $14 discount that they advertised. Unbelievable. I’ll be buying it from Amazon and be glad to pay full price. Best Buy lost a customer.

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