Best Buy

Reviews

• MA

  Mindy Altemose

  3 days ago
  5.0
  I had the best experience here with Tori, she was so helpful and gave me excellent customer service to make the most informed decision on a product. Thank you Tori!
• JG

  John Gunn

  5 days ago
  1.0
  I’ve never left a bad review in my life, but this situation was dumb. I went to this store (Attleboro) to look at a used phone you guys have for sale (Motorola Edge + 2023 512GB) after talking through text to a live agent who told me if I went to the store I could see and handle the phone. I got to the store and the battery was dead. I asked if they could plug it in to a charger so I could see it turn on and check it out, and the staff said no. Really? Do you think someone is going to pay $350+ for an almost 3 year old phone if they don’t know if it’s going to even turn on and work?? Ridiculous. I then asked if I could see a Samsung Galaxy A36 which they have new and in stock but there wasn’t one on display, I was also told no they couldn’t show me one. So you’re telling me I’m supposed to pay either $350+ for a used phone, or $400+ for a new phone and I can’t even see it? I’m not trying to be rude or condescending, but anyone can see that’s ridiculous. I would’ve purchased the Motorola if I could just see it turn on and work. Not sure why the staff couldn’t just plug it in to a USB-C and turn it on for me, I’m assuming it’s not their fault and it’s some corporate policy BS. But still I drove there for nothing after I was told I could handle and see the device working…I guess I’ll bring my business elsewhere
• KM

  Kenneth Matteson

  Nov 13, 2025
  1.0
  Stay away from best, buy. I purchased APS 5 for my grandson and did not purchase their protection policy in nowhere. Does it say that if you don't purchase their protection policy? And something goes wrong that the Geek Squad will not even look at it. That is more like extortion. I will never step in to a Best Buy ever again. I am going to the news media with this problem. And also the Attorney General
• BS

  Brianna Snell

  Nov 13, 2025
  1.0
  I placed a pickup order under my name and specifically added my fiancé as the additional pickup person on the order. His name is clearly listed in that section. Despite this, when he arrived to collect the order, the store refused to release it to him, claiming he was not authorized, which is simply incorrect. It appears the employee either can’t read or did not properly review the order details before making that decision. Since it’s not possible to reach the store directly, customer service advised me to leave a voicemail and wait for a call back, which was inconvenient and unnecessary given the clear information on my order. I ultimately had to cancel the order entirely. Now I have to wait 7-10 Buisness days to get my money back. Thanks for the wasting my time.
• MS

  Margaret Storer

  Oct 31, 2025
  5.0
  I went here for a new washing machine and had a great experience. Robert helped us out. He was very patient and made everything so easy. The delivery was painless too. They showed up when they said they would, and had everything set up within 20 minutes (including removing the old washer). Im a very happy customer!!

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