Mixed experiences with customer service; some employees were praised for their helpfulness, while others were criticized for being unprofessional or unhelpful.
Geek Squad Issues
Numerous complaints regarding Geek Squad services, including poor communication, mishandling of repairs, and unprofessional behavior.
Product Availability
Customers expressed frustration over product availability and order fulfillment, including issues with online orders and in-store stock.
Positive Staff Interactions
Several reviews highlighted specific employees who provided excellent service, showcasing the potential for positive customer experiences.
Delivery Problems
Multiple customers reported issues with delivery services, including incomplete deliveries and lack of assistance during installation.
SY
Sarah Young
5 days ago
5.0
On 12/22/25, I came to the geek squad with my unresponsive iPhone and no appointment—desperate to get things figured out. Andrew helped me even though it ate up most of his morning. He was incredibly kind and helpful. We chatted all morning and he got my phone working again. Thanks, Andrew!
AS
Amy Santiago
Jan 5, 2026
5.0
Super helpful and knowledgeable sales staff! Went the extra distance to help me obtain what I needed!
H3
handyman guy 31
Jan 3, 2026
1.0
After spending more than $300 at this store, I expected at least basic courtesy. Unfortunately, the manager’s attitude was unprofessional and unhelpful. I felt disrespected and rushed, which completely ruined my shopping experience. Customer service like this makes me not want to return. However cashier was very pleased and helpful ..
MS
Marc Sartini
Dec 22, 2025
5.0
I was looking to buy a new Canon camera my two choices being the R50 or R10. I went to the Attleboro location to see them in person and get a feel for each one. James the camera specialist was super knowledgeable and friendly. Originally I intended to just order it from a store in New Hampshire to save on taxes but returned a few days later to purchase it from there. Once I got to the camera section James recognized me, got the R10, and cashed me out all in the matter of 5 minutes. Being the weekend before Christmas the store was super busy and I did not expect to be in/out that fast. James was excellent and I never once felt that he was being pushy or trying to sell me accessories I did not need. Thanks again for all the help!
JE
Joe Eno
Dec 19, 2025
2.0
Geek squad was a bad experience for me. The job was done. When I got home I had a message that my appointment was canceled. The appointment after me was taken first.