Geek Squad

Reviews

• JM

  John McAuliffe

  Jan 7, 2023
  5.0
  I do not often write reviews but felt compelled to make the effort after my visit here this past week. I have been to this Best Buy location several times over the past 8+ years since it opened so am familiar with the routine and the wait times/appointments. Never a bad experience. This time, I was desperate as the "pop-up" keyboard in my Android phone just disappered so I could not text, email and then when the screen timed out and the phone locked, could not open. I googled and tried everything. So off to the Geek Squad - without an appointment- and Brandon was both patient and helpful. He helped me out between the customers and solved the issue. It took some real tech finagling and familiarity; both of which he had and in about 15 min he was able to figure a work around/download over the Samsung factory install. Saved my day, saved a lot of time and he did it with a calm smile. Thanks Brandon for the consult assistence and I hope your Team Leader knows what a great job you do!
• JS

  John J Sullivan

  Oct 17, 2020
  5.0
  Excellent as always. Thanks
• SM

  Sean Monaghan

  Sep 3, 2020
  2.0
  Made appointment a week ago. They factory reset the phone only to learn that they did not have the screen to replace it. So now we have a phone with a screen that does not work (why we went there) that has the welcome screen and cannot be used. I now have to get an Apple appointment or call the same Best Buy to see if a screen comes in.
• MF

  Marti Fermi

  Feb 3, 2018
  5.0
  After having my hard drive replaced by Apple i lost all my back up data and brought my mac to have all the data restored and installing a new microsoft office and a virus protecter. The agent Paul did all the work and walked me thru the process. What a job this man did for me. I'm overwhelmed. He was just polite, knew his job well. One of the outstanding tech person that i have had the pleasure to work with.

Frequently Asked Questions About Geek Squad