Geek Squad

Reviews

• JM

  John McAuliffe

  Jan 7, 2023
  5.0
  I do not often write reviews but felt compelled to make the effort after my visit here this past week. I have been to this Best Buy location several times over the past 8+ years since it opened so am familiar with the routine and the wait times/appointments. Never a bad experience. This time, I was desperate as the "pop-up" keyboard in my Android phone just disappered so I could not text, email and then when the screen timed out and the phone locked, could not open. I googled and tried everything. So off to the Geek Squad - without an appointment- and Brandon was both patient and helpful. He helped me out between the customers and solved the issue. It took some real tech finagling and familiarity; both of which he had and in about 15 min he was able to figure a work around/download over the Samsung factory install. Saved my day, saved a lot of time and he did it with a calm smile. Thanks Brandon for the consult assistence and I hope your Team Leader knows what a great job you do!
• SM

  Sean Monaghan

  Sep 3, 2020
  2.0
  Made appointment a week ago. They factory reset the phone only to learn that they did not have the screen to replace it. So now we have a phone with a screen that does not work (why we went there) that has the welcome screen and cannot be used. I now have to get an Apple appointment or call the same Best Buy to see if a screen comes in.
• SM

  Susan McGrath

  Aug 29, 2019
  5.0
  Everyone in Milford was very helpful!

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