Verizon

4.8
348 reviews

About

Cell Phone Store
Welcome to R Wireless, your trusted local Verizon store in Middleton. We offer a full range of home and mobile solutions, including Verizon Home Internet, discounted streaming bundles, and reliable device protection. Upgrade your Apple iPhone, Google Pixel, or Samsung Galaxy, and explore our selection of phones, tablets, wearables, and accessories. We also provide Business Internet, advanced phone systems, and fleet management to support local businesses. Our team includes bilingual representatives fluent in Spanish, ready to assist you. Visit or call R Wireless for expert support and the latest Verizon promotions!

Location

Verizon
234 S Main St, Middleton, MA
01949, United States

Hours

Reviews

4.8
346 reviews
5 stars
328
4 stars
4
3 stars
1
2 stars
3
1 star
10

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of employees like Rami, Alejandro, and Ari.

Mixed Experiences

While many reviews were positive, some customers reported issues with deceptive practices and poor service, particularly regarding trade-ins and plan changes.

Store Environment

The store was described as welcoming and friendly, with a professional atmosphere, although there were complaints about staffing levels during busy times.

Product Knowledge

Several reviews highlighted the staff's expertise in handling phone setups and troubleshooting, contributing to a smooth customer experience.
  • VH
    Vanessa Hurley
    6 days ago
    5.0
    Alejandro deserves to be one of the store managers here! There were 5-6 customers waiting and Alejandro handled everything with a lot of grace. The other employee was 40 minute late & he was very attentive to us even with the pressure of a packed store. This was on January 5th. He’s fantastic with customer service too. Promote him!!! (:
  • JD
    Jack DeSimone
    Dec 9, 2025
    1.0
    The two thugs working inside stole my iPhone, after trading it in Absolutely ridiculous should be fired.
  • HB
    Heath B
    Dec 2, 2025
    5.0
    Excellent experience all around, I’ve been shopping at this store for over 15 years! Luis was very accommodating and the entire staff was friendly and very helpful!!
  • LP
    Lianna Partee
    Nov 17, 2025
    5.0
    Alejandro was great! He was very efficient, resourceful, and helpful. He made the process of buying and setting up a new phone extremely effortless and easy. 10/10 experience any time I go to this location. Highly recommend!
  • AP
    Ashley P
    Oct 14, 2025
    1.0
    We went to the store to order and never should have - we should have ordered online. This was the worst experience I’ve ever had. The sales rep did not mention we would lose our free Disney/Hulu/ESPN free subscription when we switched to the newer plan. He claimed it’s a no brainer to switch to the new plans because you get better reception due to priority of 5G towers - a complete lie. They also didn’t ship the phones to my home as I requested. They shipped them to the store, promised they would ship them out to my home immediately upon arrival, but now 5 days after they received them their “back office” hasn’t gotten around to shipping them out. It’s a complete scam.

Frequently Asked Questions About Verizon

What services does Verizon in Middleton offer?

Verizon in Middleton offers home and mobile solutions including Verizon Home Internet, discounted streaming bundles, device protection, and upgrades for Apple iPhone, Google Pixel, or Samsung Galaxy devices.

What are the store hours for Verizon Middleton?

Verizon Middleton is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.