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Brand Certified

Verizon

4.4
(141 reviews)

Business Details

(508) 630-5062

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Marlborough, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 197 Boston Post Rd W.

Location

Verizon
197 Boston Post Rd W, Marlborough, MA
01752, United States

Hours

Reviews

4.4
141 reviews
5 stars
116
4 stars
2
3 stars
4
2 stars
0
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Several reviews highlighted exceptional service from employees like Ali, Wiguen, and Josh, who were praised for their patience, knowledge, and willingness to help customers.

Negative Experiences

Some customers reported rude and unhelpful staff, leading to frustrating experiences, particularly with issues related to returns and phone upgrades.

Sales Practices

Multiple reviews mentioned concerns about misleading information regarding fees and plans, with some customers feeling pressured into unnecessary purchases.

Store Environment

While many praised the helpfulness of staff, there were also complaints about indifferent service and long wait times, indicating inconsistency in customer experience.
  • RR
    Robert Ross
    6 days ago
    5.0
    Josh was super helpful patient and a pleasure to work with on buying and setting up a new phone. We have been customers at this store for over 20 years and have always had good experiences!
  • MR
    Marion Ross
    Feb 19, 2026
    5.0
    Josh was terrific! Helped us make choices re new iPhones, efficiently set them up and patiently introduced us to new systems.
  • BK
    Ben Kesler
    Feb 14, 2026
    5.0
    This store provides excellent service. Ali helped me select the best phone and plan for me and informed me of all different options. I also appreciate how he remembers returning customers and is always ready to help as soon as you walk in.
  • JC
    Juliana carvalho
    Feb 12, 2026
    5.0
    Ali has excellent service, fast and efficient.
  • KH
    Ken Hsrrison
    Feb 12, 2026
    5.0
    Fantastic service definitely recommend to friends and family Ali was the best!!

Frequently Asked Questions About Verizon

What products and services does Verizon at 197 Boston Post Rd W in Marlborough offer?

Verizon offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service at their Marlborough location.

What are the operating hours of Verizon in Marlborough?

Verizon is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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