Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
1,333 reviews
5 stars
709
4 stars
326
3 stars
146
2 stars
35
1 star
117
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, others reported poor experiences, particularly with management and phone support.
Product Knowledge
Several reviews highlighted the staff's product knowledge, with many associates being described as helpful and informative, although some customers noted inconsistencies in expertise.
Delivery Issues
Numerous complaints were made regarding delivery and installation services, with customers experiencing delays, damaged items, and poor communication.
Store Cleanliness
The store was generally noted as clean and well-organized, contributing positively to the shopping experience.
Pricing and Availability
Customers expressed concerns about pricing discrepancies and product availability, particularly with online orders not matching in-store stock.
- SRSusan Robichaud1 day ago5.0Chris the Geek Squad manager has gone above and beyond to help us solve our tech issues that were out of the ordinary! Greatly appreciated!
- YSYou Suck2 days ago1.0Waited in the freezing cold before work to be told 1 minute before open that they aren't getting what was advertised. You all suck. Close your store.
- SSShawn2 days ago1.0Best Buy advertises selling pokemon card products and drops as a "top retailer". All in store only. The Espeon and Umbreon figure prismatic evolution set is scheduled for release today. 20+ people were lined up in the 20 degree weather for the release and the employee so nicely waited until literally one minute before open to tell everyone that they have NOTHING. With absolutely no care in the world. Absolutely horrible. No wonder your stores are closing. Avoid at all costs. What a "top retailer" 😂🤣😂🙄 won't be back for anything.
- NNNelsonNov 12, 20251.0I had a terrible experience at this store. I purchased Pokémon Legends ZA through the app using five $10 reward certificates ($50 total). On October 31st, I went to the Mansfield location to return the game and was told the $50 would be reissued to my Best Buy account within a few days. It’s been weeks, and I still haven’t received it. Now Best Buy support is saying that, per policy, I can’t get those certificates back — even though the employee at the store guaranteed I would. I only returned the game based on that assurance; otherwise, I wouldn’t have returned a $70 game just to lose $50 in rewards and get only $20 back.
- DSDerek ScanlonNov 3, 20251.0Night staff have no care for customer or job. Manager has no presence to direct. Too busy goofing off. 3 people standing in line at the only register "open"with no clerks at it. IT guy walks off rather than helping. Front desk "customer service" stand at the desk and stair (3 people). And yell over to all of us. " Hay we are getting someone"? One register open don't you think if it's open you should have someone there already? Buy somewhere else.
Frequently Asked Questions About Best Buy
What types of products can I shop for at Best Buy Mansfield?
You can shop for TVs, computers, appliances, cameras, and more at Best Buy Mansfield.
Does Best Buy Mansfield offer curbside pickup for orders?
Yes, Best Buy Mansfield offers curbside pickup services.
What are the store hours for Best Buy Mansfield throughout the week?
Best Buy Mansfield is open Monday to Thursday from 10 AM to 9 PM, Friday and Saturday from 9 AM to 9 PM, and Sunday from 10 AM to 8 PM.
Is Best Buy Mansfield wheelchair accessible?
Yes, Best Buy Mansfield has a wheelchair accessible entrance.
Does Best Buy Mansfield provide repair services?
Yes, Best Buy Mansfield offers service and repair options.
Can I shop inside the store at Best Buy Mansfield?
Yes, Best Buy Mansfield allows in-store shopping without appointments.
What payment methods does Best Buy Mansfield accept?
Best Buy Mansfield accepts debit cards and paychecks and does not require cash only payments.
Are there any nearby electronics or tech support stores near Best Buy Mansfield?
Yes, Geek Squad, which provides IT services and computer repair, is located nearby and can assist with technical support needs.
Where can I find places to eat near Best Buy Mansfield?
Nearby dining options include Burtons Grill & Bar, Sake Steak House, Bar Pizza and Salad Company, and Papa Gino’s for a variety of cuisines.
Are there places nearby for pet care services close to Best Buy Mansfield?
Yes, Vetco Total Care Animal Hospital and Petco offer veterinary, grooming, and pet training services near Best Buy Mansfield.