Best Buy

Reviews

• KN

  Kim Nguyễn

  6 days ago
  1.0
  *​I purchased a Whirlpool washer and dryer from Best Buy in August 2025. After using them for a few times the dryer stopped heating. I called Best Buy to have it inspected; they sent someone out a few days later, but they told me to contact the manufacturer, claiming they weren't responsible. ​After that, I contacted the manufacturer. They came to inspect it three times but still couldn't resolve the issue. We have waited and called numerous times requesting a replacement, but they refused. They keep insisting on repairs, but they can't seem to fix it, which is now interfering with my business operations—even though I purchased a one-year warranty from Best Buy. ​I shop at many different places, but I have never encountered customer service like this. I am incredibly disappointed with how Best Buy handles their business.
• AR

  Alan Ross

  Dec 27, 2025
  5.0
  Guy was an awesome sales associate. Super informative and made me laugh and have fun during my time there. Definitely recommend in-store shopping here as opposed to online!
• SH

  Sean Hert

  Dec 24, 2025
  5.0
  Izzy was amazing! Got us squared away, we got everything we need and was very helpful and pleasant to work with! We will return!
• PP

  Paul Pasquale

  Dec 18, 2025
  2.0
  Hello, I’m writing to share feedback regarding my recent in-store experience while shopping for Christmas party gifts. I want to be clear up front: I ultimately made my purchases and was happy with what I bought, but the experience getting there was far below what I expect from Best Buy. I understand it’s the holiday season and that things are busy. However, at the time of my visit there were only a handful of other customers in the store, while plenty of employees were on the floor. Despite that, the store itself was disorganized and cluttered. Shelves were messy, many items were not where they were supposed to be, and pricing was often incorrect or unclear. It made what should have been a straightforward shopping trip far more time-consuming than necessary. I came in with a prepared list and the intention of spending around $1,200. I ended up spending closer to $1,300, so this isn’t a complaint about product availability or willingness to buy. It’s about execution. The time it took to locate items, verify pricing, and get assistance was frustrating, especially given the staffing levels at the time. Christmas is not a surprise. It happens every year, and retailers have ample time to prepare for the increased demand and expectations that come with it. Organization, accurate pricing, and basic store upkeep are foundational to a good customer experience, not optional extras. I’m sharing this feedback because I expect better from Best Buy, and I hope it’s taken constructively to improve in-store standards — especially during the most important retail season of the year. Thank you for taking the time to read this. Best regards, Paul Pasquale Location: Mansfield Ma Date: 12/16/25
• GG

  grampam17

  Dec 16, 2025
  5.0
  Over the months of August & September 2025, (like many other seniors), I was ‘compelled’ by Microsoft to upgrade my Windows 10 O.S. for my {desktop} P.C. For me this meant a whole new P.C. I am extremely grateful for the stellar accomplishments by Jesse Ake in Sales; as well as Chris Loesch in the Geek Squad. Jesse gave his time to assure I understood and was happy with my purchase of a new Dell All-in-One. Chris also gave me his time to the set up the details of my new O.S. to suit my needs. Sure, it helped that I have a ‘My Best Buy Total’ subscription. Other cheerfully helpful employees were Jarrod at the Geek Squad desk, as well as Hisham Khan.

Frequently Asked Questions About Best Buy