Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1792 Massachusetts Ave in Lexington, MA 02420
Terrible experience. We switched from att to Verizon at the store. Received the first bill nearly everything was wrong. Had to spend an hour with Verizon support to fix it. The device promo was wrong, promised waved fees showed up on the bill, there was disney and other services I didn’t sign up for and I don’t think I will get monthly fee I was told.
TK
Thomas Kurien
Jun 14, 2021
1.0
Very unhappy with service provided by one of the store clerks. I went in to have my samsung phone changed to an iphone. The clerk first disabled the sim card on my samsung phone and then he said that my iphone does not work. He then says that my samsung phone cannot be used anymore. So I am left with no phone unless I buy a new phone. I come home and talked to a Verizon technician online and they enabled my samsung simcard. I conclude that the store clerk is either technically incompetent or unscrupulous.
KG
Katherine O'Hare Gibson
Mar 27, 2021
5.0
Very helpful, answered all my questions, and did all the "paperwork" so I didnt have to navigate the website on my own!