Feedback on customer service is mixed, with some praising helpful staff while others report rude or unhelpful interactions.
Product Availability
Customers frequently noted issues with stock levels, particularly in popular categories like video games and electronics.
Geek Squad Experience
Experiences with Geek Squad vary widely, with some customers praising the installation services while others report poor communication and service.
Return Policy Issues
Many customers expressed frustration with the return policy, citing difficulties in returning items and inconsistent information from staff.
Positive Staff Interactions
Several reviews highlighted specific employees who provided excellent service, indicating that there are knowledgeable and friendly staff members.
BS
Bradleigh Saltsman
Feb 14, 2026
1.0
I went to this location specifically for a Switch controller. All of their controllers had a spot on the shelf, and apparently this one was inappropriately marked down. They would not honor the price and the sales associate said he would ask the manager. I waited there for 20 minutes, the associate was nowhere in sight, so I ended up just leaving. Terrible experience and it’s a shame because I’ve spent thousands of dollars here over the past several years. Disconnected communication inside the store with no followup.
JM
james massey
Feb 1, 2026
5.0
Great customer service
RE
Rhonda Eaton
Jan 29, 2026
5.0
I recently visited Geek Squad to arrange a screen replacement for my laptop, and Wilson provided exceptional service. He was knowledgeable, patient, and took the time to answer all of my questions thoroughly. Before sending my laptop out, he even showed me how to perform a few helpful tasks myself, which I truly appreciated.
Wilson clearly explained the entire repair process, including what would happen once my laptop was sent out and what I should expect along the way. Since I rely on my laptop every day, understanding the timeline for its return was very important to me, and he made sure I had that information so I could plan accordingly.
Overall, it was a very positive experience, and Wilson made what could have been a stressful situation much easier
DW
Dean Wilson
Jan 11, 2026
4.0
It was such a busy time of year, and hard to find someone who could help me. But, once I got my question heard, it was pretty quick to find what I was looking for. Line to check out was long and moved slowly, but my checkout was quick and easy when I was up. Merry Christmas!
PD
Paul Dupuis
Jan 10, 2026
1.0
Purchased a tv and wireless headphones the salesperson told me that they were compatible. I also had them installed them. t gave me a time they would be at my house they were 3 hours late then the installer told me that they are not compatible.i returned them today the manager was rude and never apologized for anything.l will never go back there
Best Buy is located at 33 Orchard Hill Park Dr, Leominster, MA 01453, USA.
What are the opening hours of Best Buy in Leominster?
Best Buy in Leominster is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy offer curbside pickup services?
Yes, Best Buy offers curbside pickup services for customers.
What types of products can I shop for at Best Buy Leominster?
You can shop for TVs, computers, appliances, and more electronic products at Best Buy Leominster.
Does Best Buy provide Geek Squad support and repair services?
Yes, Best Buy offers Geek Squad support and provides in-store service repair for your electronics.
Is the Best Buy store in Leominster wheelchair accessible?
Yes, Best Buy in Leominster has a wheelchair accessible entrance for customers' convenience.
Can I pay with debit cards at Best Buy Leominster?
Yes, Best Buy accepts debit card payments and does not require cash only.
What nearby dining options are available around Best Buy Leominster?
Nearby dining options include Chili's Grill & Bar, It's Just Wings, Olive Garden, Rio Bravo Tacos & Tequila, TGI Fridays, and Cold Stone Creamery.
Are there entertainment or shopping places near Best Buy in Leominster?
Yes, nearby places include Orchard Hill Park - GameStop for video games and arcade entertainment, Orchard Hill Plaza shopping center, and DICK'S Sporting Goods for sporting goods and bikes.
How can nearby stores like Verizon or Great Clips be useful to customers visiting Best Buy Leominster?
Customers can conveniently visit Verizon for mobile phone needs and Great Clips for hair and beauty services while shopping at Best Buy and surrounding stores.
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