Certified by VCA Lancaster Animal Hospital • Feb 15, 2026
Reviews
4.5
200 reviews
5 stars
157
4 stars
23
3 stars3
2 stars1
1 star
16
What are people saying?
AI-generated from recent customer reviews
Staff Compassion
Many customers praised the staff for their kindness and compassion, especially during difficult times such as euthanasia.
Customer Service Issues
Several reviews highlighted poor customer service experiences, particularly with receptionists and scheduling difficulties.
High Costs
Multiple customers noted that the services were expensive, with some feeling that they were charged for unnecessary tests.
Quality of Care
Despite some complaints, many customers expressed satisfaction with the quality of veterinary care provided to their pets.
Accessibility Concerns
Customers reported difficulties in scheduling appointments, with long wait times for new patient consultations and urgent care.
DG
David Guimond
Jan 13, 2026
1.0
Receptionists are very rude and unprofessional. The plans are very expensive and don't cover much. They're always seems to be an additional charge. I've had many dogs and many vets all through my 60 years of life. And this is one of the worst vets I've been to.
NP
nicholas poser
Dec 30, 2025
5.0
They helped me with my rescued cat Sophia...13 year old indoor girl who was found outside my sister's house after 49 outside... She weighed 3.9 pounds... She has found her stride with some help from these wonderful folks!!
SB
Samantha Bucci
Dec 29, 2025
5.0
I’ve brought my cats there for about 20 years and I just had to bring one to get put to sleep. She was 23 years old. I cannot emphasize how kind and compassionate they were for the whole process. That was one of the hardest things I ever had to do. Thank you for giving my sweet old lady the proper send off so she didn’t have to suffer anymore. Here’s a picture of my sweet old lady before she started to decline. My sweet Misty girl.
RD
Robin Dance
Nov 14, 2025
5.0
Helpful, friendly and considerate on the sad occasion of finding out our dog was ill and having to put down our much loved dog.
CS
Colby Sundstrom
Nov 8, 2025
5.0
We called several places around our area and every place was booked out for months. Our dog, Ruffles, had gotten a cut on his side that required having his bandages changed almost daily. We could not keep going to an emergency place (financially that would have been too much for us) so we were called Lancaster VCA. We have gotten appointments and the greatest care with them. This vet is not local to us but we are willing to travel for the great customer service and care that we receive for our pet. Y’all are great and we appreciate that!
Frequently Asked Questions About VCA Lancaster Animal Hospital
What are the operating hours of VCA Lancaster Animal Hospital?
The hospital is open Monday, Tuesday, and Thursday from 8:00 AM to 7:00 PM; Wednesday and Friday from 8:00 AM to 6:00 PM; Saturday from 8:00 AM to 4:00 PM; and closed on Sundays.
Which types of pets does VCA Lancaster Animal Hospital care for?
They provide care for cats, dogs, exotics, pocket pets, and rabbits.
What veterinary services are offered at VCA Lancaster Animal Hospital?
Services include advanced care, allergy relief, diabetes and heartworm treatment, diagnostics, diet and nutrition, flea and tick control, general care, internal medicine, medications, parasite control, wellness exams for puppies, kittens, and senior pets, spay and neuter, vaccines, and weight loss programs.
Does VCA Lancaster Animal Hospital follow any professional veterinary standards?
Yes, it is associated with the American Animal Hospital Association (AAHA), adhering to high standards of veterinary care.
Where is VCA Lancaster Animal Hospital located?
It is located at 456 High St Suite A, Lancaster, MA 01523, USA.
Can I find VCA Lancaster Animal Hospital on social media and the web?
Yes, they have a Facebook page at https://www.facebook.com/342295772539640 and website at https://vcahospitals.com/lancaster.
Is there a special offer for new clients at VCA Lancaster Animal Hospital?
Yes, new clients can access a Free First Exam coupon via their website link.
What nearby places can help me find VCA Lancaster Animal Hospital easily?
Turkey Hill convenience store and gas station, and Cumberland Farms are nearby landmarks that can help you locate the hospital.
Are there any nearby accommodations if I travel to VCA Lancaster Animal Hospital from out of town?
Yes, the College Town Inn hotel and bed and breakfast is nearby, suitable for overnight stays.
What local attractions could I visit before or after my appointment at VCA Lancaster Animal Hospital?
You might enjoy visiting the Atherton Bridge, a local landmark with historical significance and a fountain, or take a walk along the North Nashua River nearby.
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Certified February 15, 2026Yext Knowledge Graph
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