Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Hyannis, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 769 Iyannough Rd / Cape Cod Mall.
Location
Hours
Reviews
4.7
139 reviews
5 stars
122
4 stars
4
3 stars
4
2 stars2
1 star
7
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff consistently received praise for their outstanding customer service, being described as friendly, knowledgeable, and helpful.
Staff Expertise
Many reviews highlighted the technical expertise of the employees, with specific mentions of staff members like Java, Usama, and Mattea for their ability to resolve issues and provide detailed explanations.
Store Experience
Customers appreciated the welcoming atmosphere and cleanliness of the store, often noting that it was a better experience compared to other Verizon locations.
Efficiency
Several reviews mentioned the quick and efficient service provided, with staff members handling multiple customers and transactions smoothly.
Issues with Returns
A few customers reported problems with the return policy and service delays, indicating a need for improvement in these areas.
- AAAnjoul Ayoub6 days ago5.0Java and Steve went above and beyond to help me with all my needs. Excellent customer service!
- NWNicole WellbelovedNov 16, 20255.0Java was extremely helpful from the minute I walked into the store to upgrade to a new phone until I left. He made sure everything was working perfectly with the new phone. Thank you!!!
- ELezra lakeNov 14, 20255.0Java had amazing service and saved me so much money!!
- SSsophie schoonmakerNov 14, 20255.0java was so excellent. very welcoming guy and excited to help me out. got me the good deals and great experience!
- DRDavid RadcliffeNov 4, 20255.0In this day of big tech and big corporations is truly wonderful to come into a local Verizon shop at an ordinary mall and have such outstanding service from the individuals were managing the store. It gives me hope!
Frequently Asked Questions About Verizon
What types of products does Verizon at Cape Cod Mall offer?
Verizon offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and more with Verizon network coverage including 5G service.
Where is the Verizon store located in Hyannis?
The Verizon store is located at 769 Iyannough Rd, inside Cape Cod Mall next to Sears, Hyannis, MA 02601.
What are the Verizon store's hours of operation?
Monday to Thursday: 10:00 AM - 8:00 PM, Friday and Saturday: 10:00 AM - 9:00 PM, Sunday: 11:00 AM - 6:00 PM.
Does Verizon at Cape Cod Mall provide in-store pickup services?
Yes, Verizon at Cape Cod Mall offers in-store pickup for products.
What brands can customers find at this Verizon location?
Customers can find brands including Apple, Samsung, Google, Motorola, LG, Otterbox, Lifeproof, JBL, and many more.
How can I schedule an appointment or manage my Verizon services online?
You can schedule appointments through https://wirelesszone.com/appointments/ and manage your services via the My Verizon app or website.
What customer services does Verizon at Cape Cod Mall specialize in?
They specialize in Verizon Wireless services, excellent customer service, wet phone recovery, and expert support on Verizon products.
Which nearby restaurants can I visit before or after shopping at Verizon?
Nearby restaurants include Ruby Thai Kitchen, Regina Pizzeria, Burger King, Dunkin' Donuts, Chipotle Mexican Grill, and Charleys Philly Steaks, offering a variety of dining options.
Where can I go for entertainment near the Verizon store?
You can visit Regal Cape Cod Mall cinema for movies or Ryan's Ten Pin Eatery & Arcade for bowling and arcade games, both close to the store.
Are there shopping options close to Verizon for clothing and accessories?
Yes, nearby options include Express, PacSun, Forever 21, francesca's, Sunglass Hut, Abercrombie & Fitch, and Macy's Hyannis for various clothing and fashion accessories.