Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Hyannis, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 769 Iyannough Rd / Cape Cod Mall.
Location
Hours
Reviews
4.7
149 reviews
5 stars
131
4 stars
4
3 stars
5
2 stars2
1 star
7
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and helpful, with many specific mentions of employees like Java, Brin, and Mattea.
Efficiency
Many reviews highlighted the quick and efficient service provided during phone upgrades and transactions, making the process smooth and easy.
Store Environment
The store was frequently described as clean and welcoming, contributing to a positive shopping experience.
Technical Knowledge
Staff demonstrated a high level of technical knowledge, effectively addressing customer inquiries and issues with phones and plans.
Mixed Experiences
While most feedback was positive, there were a few negative experiences related to understaffing and customer service issues, indicating room for improvement.
- MLMeghan Elizabeth LeonarJan 4, 20263.0I only open one line but they put two lines on my postpaid account and I was charged with two activation fees. and there’s a device listed on my account that wasn’t mine. I called call center they fix/waive it for u ;(
- SRSteve RemillardJan 3, 20265.0Excellent! Been to many to Verizon stores over the years and this was the best by far. Steve was awesome!. Got us setup, swapped over to a coupe of new phones and improved out plan.
- MJMimbutu JDec 11, 20255.0Usama did a tremendous job with us we will send more customers his way
- JPJanice PlouffeDec 10, 20255.0Stephen was amazing. He was a great help to us on my husband's new phone.
- TSThomas SegalNov 28, 20255.0Needed an iPad mini and new phone. Java got me a great deal, answered all my questions with patience and professionalism and even called HQ and helped me get an activation fee waived. Would definitely come back and ask for him specifically.
Frequently Asked Questions About Verizon
What types of products does Verizon at Cape Cod Mall offer?
Verizon offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and more with Verizon network coverage including 5G service.
Where is the Verizon store located in Hyannis?
The Verizon store is located at 769 Iyannough Rd, inside Cape Cod Mall next to Sears, Hyannis, MA 02601.
What are the Verizon store's hours of operation?
Monday to Thursday: 10:00 AM - 8:00 PM, Friday and Saturday: 10:00 AM - 9:00 PM, Sunday: 11:00 AM - 6:00 PM.
Does Verizon at Cape Cod Mall provide in-store pickup services?
Yes, Verizon at Cape Cod Mall offers in-store pickup for products.
What brands can customers find at this Verizon location?
Customers can find brands including Apple, Samsung, Google, Motorola, LG, Otterbox, Lifeproof, JBL, and many more.
How can I schedule an appointment or manage my Verizon services online?
You can schedule appointments through https://wirelesszone.com/appointments/ and manage your services via the My Verizon app or website.
What customer services does Verizon at Cape Cod Mall specialize in?
They specialize in Verizon Wireless services, excellent customer service, wet phone recovery, and expert support on Verizon products.
Which nearby restaurants can I visit before or after shopping at Verizon?
Nearby restaurants include Ruby Thai Kitchen, Regina Pizzeria, Burger King, Dunkin' Donuts, Chipotle Mexican Grill, and Charleys Philly Steaks, offering a variety of dining options.
Where can I go for entertainment near the Verizon store?
You can visit Regal Cape Cod Mall cinema for movies or Ryan's Ten Pin Eatery & Arcade for bowling and arcade games, both close to the store.
Are there shopping options close to Verizon for clothing and accessories?
Yes, nearby options include Express, PacSun, Forever 21, francesca's, Sunglass Hut, Abercrombie & Fitch, and Macy's Hyannis for various clothing and fashion accessories.