Geek Squad

Reviews

• RC

  Richard Covell

  Nov 18, 2025
  1.0
  Bought an $800 laptop that worked for no more than a month until the screen would repeatedly turn itself off and essentially lock me out of my own account. After making an appointment with the Geek Squad was told it needed to be shipped out for further diagnostic testing (roughly $100-300 depending on the issue and would take about 2 weeks) Zach from the Geek Squad insisted I have it sent out until I pointed out that the 30 day free trial of Macafee had expired and that might be the cause. I bought the macafee package which was less expensive against Zachs opinion and returned home to find the laptop worked perfectly fine. Long story short save yourself the time and effort of walking in the door at this place,
• KT

  Kathleen Terkelsen

  Apr 30, 2025
  5.0
  I am writing to acknowledge Natalie who fixed my iPhone that TMobile gave up on! I hope Geek Squad treats this young woman as the treasure that she is!She is competence and kindness personified!
• DC

  David Colton

  Dec 3, 2019
  1.0
  After driving in a snowstorm for over an hour to get to my appointment, I arrived 6 minutes late. I waited while the geek talked to another customer about his, later appointment. By the time he checked me in it was 16 minutes after my appointment time. I simply needed to drop off my laptop because the on switch didn’t work. I got no consideration from the Geek Squad, was treated rudely and asked to leave. I’ll never go back or buy anything at Best Buy again.
• HP

  Harriet Place

  Dec 18, 2018
  5.0
  The Geek Squad was quick to respond and fixed my problem with my computer right

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