Geek Squad

Reviews

• RC

  Richard Covell

  5 days ago
  1.0
  Bought an $800 laptop that worked for no more than a month until the screen would repeatedly turn itself off and essentially lock me out of my own account. After making an appointment with the Geek Squad was told it needed to be shipped out for further diagnostic testing (roughly $100-300 depending on the issue and would take about 2 weeks) Zach from the Geek Squad insisted I have it sent out until I pointed out that the 30 day free trial of Macafee had expired and that might be the cause. I bought the macafee package which was less expensive against Zachs opinion and returned home to find the laptop worked perfectly fine. Long story short save yourself the time and effort of walking in the door at this place,
• TS

  Terry Seer

  Aug 3, 2023
  5.0
  Wonderful people very helpful. They did an excellent job setting up alarm system.
• CR

  Camila Reis

  Jul 8, 2023
  1.0
  Worst service provider I've ever worked with. I have an ongoing refrigerator issue since February 2023 that I'm trying to get solved but every time Best Buy makes it even worse. I bought a refrigerator that got damaged by the delivery team. I requested the exchange in February and just now I was able to get it "delivered. They made me buy a new refrigerator and told me I would be reimbursed for the damaged one after the removal. When I made the second purchase I asked to have the damaged refrigerator hauled ate the same time as I don't have room for 2 in my house. Today they got to my house and the delivery person told me that they would just deliver the new one. I asked them to remove the other one because I have asked for. They called their supervisor and this person literally cancel my whole order and the delivery guy left with the new refrigerator. This is unbelievable and unacceptable. I do not recommend buying any big items from them. And if you need to contact their customer service. GOD BLESS YOU. You will need to be very patient.
• GD

  Gene D

  Nov 5, 2020
  2.0
  After trying for 30+ minutes to talk to someone, I decided to go in to Best Buy and was told I had to call for an appointment. After waiting for 20 minutes, Zack was available to help. He got the laptop working by simplly holding down the power key. That only worked until I got home. Today I tried to call for another appointment. Again, after an hour of elevator music I gave up. I will attempt another walk-in tomorrow.
• HP

  Harriet Place

  Dec 18, 2018
  5.0
  The Geek Squad was quick to respond and fixed my problem with my computer right

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