Verizon

4.9
289 reviews

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderTelephone CompanyTCC
TCC Holyoke, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 50 Holyoke St.

Details

  • DebitAvailable
  • Accepts checksAvailable

Location

Verizon
50 Holyoke St, Holyoke, MA
01040, United States

Hours

Reviews

4.9
287 reviews
5 stars
276
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4

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being helpful, knowledgeable, and patient, with many customers highlighting specific employees like Joe, Kaylee, and Waldo for their exceptional service.

Efficiency

Customers frequently mention quick service and efficient processes, often being in and out of the store in under an hour.

Mixed Experiences

While many reviews are positive, there are notable complaints about unprofessional behavior and miscommunication, particularly regarding trade-ins and account issues.

Product Knowledge

Employees are recognized for their expertise in products and plans, helping customers find the best options for their needs.
  • PB
    parthav bhujel bhujel
    Dec 31, 2025
    5.0
    Amazing staff very helpful people
  • JR
    jonathan rouleau
    Dec 29, 2025
    5.0
    Thank you so much to mark and his staff! You guys have made a customer for life.
  • MM
    Mercedes
    Dec 29, 2025
    5.0
    Manny at the Verizon store in the Holyoke Mall provided outstanding customer service. From the moment we walked in, he was patient, knowledgeable, and genuinely helpful. He took the time to explain all of our options clearly, answered every question without rushing us, and made sure we left with exactly what we needed. Manny went above and beyond to make the whole experience smooth and stress-free. If you’re visiting this Verizon location, definitely ask for Manny! He’s professional, courteous, and truly cares about his customers.
  • LS
    Louis Santana
    Dec 29, 2025
    5.0
    That Man Mark Give at All to me!!! I left satisfied like never before !
  • NB
    Nicolas Biggar
    Dec 11, 2025
    5.0
    Awesome Verizon store. Great staff, the manager Mark. LEGEND. Anything you need, stop in, and you won't be disappointed! 🤙

Frequently Asked Questions About Verizon

What products and services does Verizon at 50 Holyoke St offer?

Verizon at 50 Holyoke St offers smartphones, tablets, Verizon home internet, wireless devices, accessories, prepaid plans, bill payments, business accounts, new lines, upgrades, device activation and financing, and more, all backed by Verizon network coverage including 5G service.

What are the operating hours of Verizon at Holyoke, MA?

The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.