Best Buy

Reviews

• CW

  Caleb Williams

  Nov 15, 2025
  2.0
  Staff was mostly kind but disorganized. Almost left after waiting 45 minutes, but did end up with what I came for eventually. A male ginger team member working the smartphone section was pretty unprofessional and disrespectful, so I don't intend on coming back, tho. One more comment and my kind demeanor was going to quickly disappear, I can't imagine he inspires many repeat customers. Love the phone though!
• RB

  Rich Brown

  Nov 11, 2025
  5.0
  Ray saved the day when I needed a new phone. His patience, diligence, and professionalism was top notch. Branden the Samsung representative was also a wealth of knowledge and reassurance. These gentlemen put the Best in Best Buy. Thank you guys so much for helping me!
• GV

  Gladys Valentin

  Nov 8, 2025
  5.0
  Hello, I was at Best Buy today, August 11, 2025, and made a fairly large purchase thanks to their professionalism and concern for ensuring I had what I needed in excellent quality. Mr. Raul Cintron is the best salesperson at Best Buy in Holyoke, Massachusetts. I highly recommend him and all the attentive staff at Best Buy. We need more people like Mr. Raul Cintron every day. The best ♥️
• CH

  Chris Hawrylow

  Nov 8, 2025
  4.0
  Good, but holy crap do they push their credit card. Dude spend like 5 solid minutes trying to get me to get one.
• KA

  Kulina Folk Art

  Oct 11, 2025
  1.0
  I wish I could give a negative star review. We will never purchase another item at Best Buy. We purchased a Panasonic phone KX-TGE633 and it's pure JUNK. The sound quality on this phone is horrible and all incoming and outgoing voices sound like people have speech impediments. The statics is really bad, we can't hear them and they can't hear us. On top of that the battery doesn't even last 12 hours. When we tried to exchange it at Best Buy we were told that the 15 day return window had expired. We didn't buy an extended warranty because we thought we were purchasing a quality product. Neither Panasonic not Best Buy stand behind the quality. In the future, we will be purchasing from other companies that sell better products and stand behind the quality with a reasonable return policy. If they respond through the Google reviews don't bother, they won't resolve your issue. EDIT: So, they asked me to get in touch with them through social media so they can resolve the issue. I did, here's the response: "We don't doubt that you are having concerns with the static that you are hearing on your phone. Many things can effect cordless phones including other devices that may use a similar frequency as well as certain building materials and distance from the phone base. I don't seem to see any account information under the provided information so if 15-days has passed since your purchase we would not be able to further assist you as you would need to speak with the manufacturer for repair or replacement options if the phone system isn't working as intended."

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