Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.6
650 reviews
5 stars
328
4 stars
85
3 stars
58
2 stars
39
1 star
140
What are people saying?
AI-generated from recent customer reviews
Staff Helpfulness
Some staff members were reported as helpful and knowledgeable, while others were described as rude and condescending.
Customer Service
Customer service experiences varied widely, with many customers expressing frustration over long wait times and dismissive attitudes from staff.
Store Management
Management was criticized for poor presentation and lack of professionalism, leading to negative first impressions.
Technical Competency
While some staff demonstrated strong technical knowledge, others were perceived as lacking expertise and failing to resolve issues effectively.
Store Environment
The store was noted for being crowded and poorly designed, making navigation difficult for customers.
- PLPatrick Lee5 days ago5.0Walked in at 4:40 PM, made an appt with the Genius Bar for 5:35 PM, stayed in the store, was notified by SMS that the appt would be at 6:50 PM… Met Adrian who asked to state the problem at 4:45 PM (had a problem with the Apple Email app which prevented my accessing my GMail acct)… Adrian “fixed the problem by 4:55 PM… true genius… 5 Star care…👏
- OOOzNov 9, 20253.0They were not as helpful as I would have hoped.
- HPhardik patelOct 31, 20251.0Unbelievable we was there there is 3 people working at Apple store and I was going they said I have to book for appointment I said ok they said they booked all day for today, I said there is three people free can you plz check my phone they said no they can't help until I book for appointment
- RHRon HansonOct 7, 20255.0All good
- SMSohaib MahmoodSep 20, 20255.0Helpful Staff
Frequently Asked Questions About Apple Holyoke
What products can I buy at Apple Holyoke?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Holyoke.
Can I get technical support at Apple Holyoke?
Yes, Apple Holyoke offers technical support at the Genius Bar to help with your Apple devices.
What are the regular business hours for Apple Holyoke?
Apple Holyoke is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Is Apple Holyoke open on holidays?
Apple Holyoke is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025). On other holidays, it has special hours that vary by date.
Does Apple Holyoke offer in-store pickup and delivery services?
Yes, Apple Holyoke offers both in-store pickup and delivery services to customers.
Is Apple Holyoke accessible for individuals with disabilities?
Yes, Apple Holyoke has a wheelchair accessible entrance to accommodate individuals with disabilities.
What payment methods are accepted at Apple Holyoke?
Apple Holyoke accepts debit card payments and mobile NFC payments.
Are there nearby places to eat after visiting Apple Holyoke?
Yes, there are several nearby dining options including UNO Pizzeria & Grill, Cajun Cafe and Grill, Starbucks, and Friendly's, where you can enjoy a meal or coffee after shopping.
Where can I find other shopping options near Apple Holyoke?
Nearby shopping centers and stores include Holyoke Mall at Ingleside, American Eagle Outfitters, JCPenney, and Sephora, perfect for a diverse shopping experience.
What mobile phone stores are close to Apple Holyoke?
Close to Apple Holyoke, you can find Boost Mobile Holyoke Mall and Wireless Zone, Verizon Authorized Retailer for additional mobile phone and cellular services.