Apple Holyoke

Reviews

• JP

  J Pere

  Mar 30, 2026
  5.0
  Derick provided an exceptional experience during my visit to Apple. From the moment I walked in, he was attentive, professional, and genuinely engaging. He took the time to understand exactly what I needed and made sure I felt comfortable every step of the way. His knowledge and confidence stood out, but what really made the interaction special was his ability to connect on a personal level while still delivering top-tier service. You can tell he takes pride in what he does. I also have to mention his presentation—Derick looked sharp and carried himself with confidence. His Hoka shoes were especially eye-catching and added a stylish touch to an already polished look. His overall attire reflected professionalism and personality at the same time, which made the experience even more memorable. Apple is lucky to have someone like Derick on their team, and I would absolutely look forward to working with him again.
• DA

  Dania Alkrad

  Mar 18, 2026
  1.0
  Rude staff
• KB

  Kyle Barbacki

  Feb 10, 2026
  1.0
  I left as soon as I was approached by a sales member. I'll stick to online.
• CM

  Christy Moore

  Jan 24, 2026
  5.0
  Spent the afternoon working with several incredible Apple employees all patiently helping me solve an Apple care issue with an iPad. The staff were very calm, knowledgeable and so incredibly helpful. I will be back for all my future Apple purchases!
• ML

  Michael Leganza

  Jan 13, 2026
  1.0
  Update on January 15th 2026 - Roj emailed me and said he would call me tonight at 7 pm. I will update with what he says about this whole issue. - - - - - - - - - - - - - Wish I could give ZERO stars. my suggestion - Buy your devices anywhere else. Wife and I bought 2 new phones January 10th 2026. I Was overcharged on my phone as they did not activate the phone for me on Verizon, $ 30 dollar uncharge for not activating my phone. Store said that because my wife and I had a physical sim in our old phones, (XR and 11) they could not help us. Escalated to Apple corporate (Roj and Andy). Also filed BBB complaint Ron never followed up Andy followed up and only offered to give me the money they overcharged me and some free accessories for my poor experience, but I would have to go back to the store. I reversed the 31.88 apple overcharged me with my credit card. My suggestion is to get your phones from your carrier and not visit the Apple Store. My wife and I did the work of transferring our numbers to our new phones ourselves. High prices, poor support and poor help. I guess when you spend roughly 2700 dollars on 2 phones and 2 apple care plans, you get zero help transferring numbers to a new phone, and then when you are overcharged on your phone you have to go back to the store and waste more time to get the money back you should not have been charged to begin with.

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