Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.6
451 reviews
5 stars
232
4 stars
61
3 stars
32
2 stars
19
1 star
107
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some staff were praised for being helpful and knowledgeable, while others were criticized for rudeness and poor communication.
Repair Issues
Customers reported dissatisfaction with repair services, including delays, lack of parts, and unresolved issues after multiple visits.
Store Organization
Many reviews highlighted disorganization and long wait times, with customers feeling neglected or misinformed about their service status.
Positive Experiences
Despite negative feedback, several customers shared positive experiences with specific staff members who provided excellent service and support.
- PTPeter TurnerJan 3, 20265.0The women who assisted me was very knowledgeable and helpful
- CWcarly whiteDec 19, 20251.0Brought my phone in for a repair to the camera and they shuddered the back of the phone and didn’t have proper parts to fix it. Absolutely unacceptable all apple stores should be fully equipped with all parts to replace any errors on their part.
- SLSean LunnyNov 30, 20255.0Jackson (Vo) was extremely personable and helpful. This was my first time in an Apple Store even though I’ve had iPhones for over 10 years. He was knowledgeable, polite, and really sold the benefits of upgrading my phone. It is safe to say I will be going back to upgrade my wife’s phone as well.
- ____Nov 27, 20251.0Take forever to help minorities, so unfortunate. I ended up buying online but i really should have just not have bothered when you have employees working for you with such prejudice.
- IIindustryupNov 24, 20255.0I feel Apple has the best consumer technology. Therefore, you’d think the customer service would be top notch. Though this isn’t always the case, it was at Apple’s store in Hingham. A family member, who has been a loyal customer for years, purchased a phone. Unfortunately, this phone had glitches. Peter, the manager, along with associates Patrice and Tara, couldn’t have been nicer, more helpful, more attentive, and more understanding. They stayed with us while discussing the issues and then resolving them; all with a smile. You don’t find this high level of care anymore which makes us believe in the Apple brand even that much more. We will 100% remain loyal Apple customers thanks to the treatment & knowledge of Peter, Patrice and Tara!
Frequently Asked Questions About Apple Derby Street
What products and services can I find at Apple Derby Street?
Apple Derby Street offers a range of products including iPhone, Mac, Apple Watch, and iPad. Specialists are available to answer questions and assist with setup. Technical support is provided at the Genius Bar.
What are the regular operating hours of Apple Derby Street?
The store is generally open from 10:00 AM to 8:00 PM Monday through Saturday, and from 11:00 AM to 6:00 PM on Sundays.
Are there any special holiday hours for Apple Derby Street?
Yes, Apple Derby Street observes special hours on holidays such as Thanksgiving (closed), Black Friday (open 8:00 AM to 8:00 PM), Christmas Day (closed), and New Year's Day (10:00 AM to 4:00 PM) among others.
Is Apple Derby Street currently open to customers?
The store is currently closed for renovation.
How can I contact Apple Derby Street?
You can reach Apple Derby Street by phone at +1 781-556-0400 or via email at derbystreet@apple.com.
Does Apple Derby Street offer technical support?
Yes, technical support is offered at the Genius Bar inside the Apple Derby Street store.
Is there free Wi-Fi available at Apple Derby Street?
Yes, Apple Derby Street offers free Wi-Fi for customers.
Are there accessible entrances and payment options at Apple Derby Street?
Yes, the store has wheelchair accessible entrances and accepts debit cards and mobile NFC payments.
Can I combine shopping at Apple Derby Street with a visit to nearby stores like Banana Republic or Warby Parker?
Absolutely! Banana Republic and Warby Parker are nearby stores offering clothing and eyewear respectively, making it convenient to shop for tech, fashion, and accessories all in one trip.
Where can I grab a coffee or a meal near Apple Derby Street?
Nearby places like Capital One Café, WFM Coffee Bar, Genji Sushi Hingham, bartaco, and Rustic Kitchen offer great options for coffee and dining before or after your visit to Apple Derby Street.
Are there wellness or beauty services close to Apple Derby Street?
Yes, customers can find wellness and beauty services nearby including Restore Hyper Wellness spa, MiniLuxe Hingham nail salon, Bluemercury beauty salon, and hair salons like TONI&GUY Hair Salon and Snip-its Haircuts for Kids.