Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Hanover for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
209 reviews
5 stars
102
4 stars
24
3 stars
14
2 stars
15
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising individual employees for their helpfulness while others report rude or unhelpful interactions.
Long Wait Times
Many customers experienced long wait times, especially without appointments, leading to frustration.
Incompetence Issues
Several reviews mention issues with staff incompetence, including incorrect information and inability to assist with basic tasks.
Positive Employee Recognition
Certain employees, like Tyler, Mark, and Colleen, received high praise for their exceptional service and dedication.
Store Management
There are complaints about poor management and lack of support for staff, contributing to negative customer experiences.
- AAAliDec 7, 20251.0Incompetent store that completely ruined my phone plan (AT&T). Went in with a simple request of my partner and I opening our own Verizon plan. Came out with 2 new phones with trade in deals, one of the phones I was told to ‘go to Apple to transfer’ because they couldn’t figure out how to do that (I figured it out myself in 10 minutes). My line was then added onto my partner’s Verizon family account I was never on to begin with. I now don’t own my own number, our phone plan has INCREASED, and I am stuck on this family plan for the next 30 days because it is a ‘new line.’ Will never come back to this store.
- TMT MillerDec 7, 20255.0I had an amazing experience at this Verizon store thanks to Tyler G. From the moment we walked in, he was incredibly patient, knowledgeable, and truly went above and beyond to help us. He took his time explaining everything clearly, answered all of our questions without rushing, and made sure we felt confident with our choices before we left. He was personable, and offered genuine feedback and advice. It’s rare to find someone who genuinely cares about providing exceptional customer service, Tyler G was absolutely amazing. We left feeling taken care of, grateful, and very impressed with the level of professionalism and kindness we received. I would recommend this store but I would recommend you ask for Tyler as well. Best service I have received in a long time. Verizon is lucky to have such a dedicated employee!
- BOBen ODec 2, 20251.0This is a fraudulent operation. They would not accept a trade in that was already approved by Verizon corporate and instructed me to call customer service. AVOID this store at all costs. Shop elsewhere.
- GGGarrettNov 25, 20255.0Had a great experience switching over to Verizon as a new customer and had the pleasure of meeting associate named Robert. Robert helped me switch me over carriers and initiated setup. Robert is very kind, provided excellent customer service and helped me save more than tmobile. verizon offers great rates. I am happy as new customer. I highly recommend going to this store and recommend seeing Robert. I will continue with Verizon. Thanks again!
- DRDana RobinsonNov 20, 20255.0went into the hanover location today to switch to verizon and Rob was a amazing salesman and made sure that my experience was everything that i wanted which is was i am very happy and satisfied with the help that i got today and happy to be apart of verizon.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Hanover?
The Verizon store in Hanover is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 9:00 AM to 5:00 PM.
What brands of smartphones can I find at Verizon Hanover?
You can find the latest 5G smartphones from Apple, Samsung, Google, Motorola, Kyocera, and TCL at Verizon Hanover.
What delivery and pickup options does Verizon Hanover offer?
Verizon Hanover offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
Can I schedule an appointment to shop at Verizon Hanover?
Yes, you can schedule an in-store appointment either through the Verizon website or using the My Verizon app.
What payment methods are accepted at Verizon Hanover?
Verizon Hanover accepts payment by check, debit cards, and mobile NFC payments. They do not require cash only.
What mobile and internet services does Verizon provide at the Hanover store?
Verizon provides mobile plans, wireless internet plans, voice plans, and Fios internet plans at the Hanover store.
Are there any nearby restaurants where I can grab a meal before or after visiting Verizon Hanover?
Yes, nearby you will find Burger King, Jersey Mike's Subs, Chick-fil-A, Buffalo Wild Wings, and Chipotle Mexican Grill where you can enjoy a variety of meals.
What nearby stores can I visit for clothing and accessories near Verizon Hanover?
You can visit Work 'N Gear, Deb Shops, Finish Line (located inside Macy's), and Hanover Boot for clothing and shoe shopping near Verizon Hanover.
Are there any wellness or beauty services close to Verizon Hanover?
Yes, nearby you can visit Love Nails & Lash, Top Nails and Spa, and Elements Massage for nail, spa, and massage services.
How can nearby locations like gas stations and automotive dealers help when visiting Verizon Hanover?
Nearby gas stations like Five Star Hanover and Shell can be convenient for fueling up before or after your visit. Automotive dealers such as Prime Buick GMC and Mercedes-Benz of Hanover are close by if you need vehicle services during your trip.