Verizon

Reviews

• CC

  Cynthia Caporale

  Jan 2, 2026
  5.0
  I want to give a shout out to Mariyah for being such s pleasure to work with! Very professional, courteous and got the job done efficiently. People like this is why I stay with Verizon. Thank you Mariyah!
• AM

  Adam Mokrzecki

  Dec 6, 2025
  3.0
  You can’t ever trust the employees when they try and push a “promo” on to you. Always asked for changes in monthly bill and printed receipts because if they can try and sneak unnoticed charges under your account they will. Ray was able to undo charges, which was great and was able to rectify it immediately so I give positive credit for that part
• SM

  Sharon Your mother

  Nov 30, 2025
  5.0
  I stopped into the Verizon store in Hadley Saturday afternoon 11/29/25 and was promptly met by Mariah Rose at the door. She’s a very pleasant young lady more than willing to go the extra mile for me. I came in with a problem that was probably related to my spectrum account not My iPhone. She worked with me for about 15 minutes she’s very patient and took her time with me. She was struggling to figure out the problem as well. She, spoke to a supervisor who said tell her to go to spectrum, And she said to him she’s here and I’m gonna help her. I’ll figure it out. She’s very knowledgeable, professional kind. You’re very lucky to have her on your staff . I was so excited I gave her a hug not sure she appreciated that but certainly made me feel good. Thank you, Mariah Rose.
• MC

  Mary Clemons

  Nov 3, 2025
  1.0
  This Yes is for Verizon customer service but started off in Hadley.We went to the Hadley store back on August 13 to have our phones switched from my husband‘s name to my son‘s name which is a Verizon linesman so that we could get the employee discount. When we went The girl at the Hadley store looked up our accounts and told us that we were eligible for a phone upgrade. She told us to call Verizon customer service 24 hours later to have the phones switched. From my husband‘s name to my son‘s name. We did that we thought it was all good until we got a bill on August 22 for almost $5000. We tried to contact customer service. No one could help us. We went back to the Hadley store and at that point found out that When we called Customer Service, they had severed the accounts and made my son a business account. We learned at the store that we did not have authorization on the account that they made for my son. We have been calling writing letters, putting in complaints, talking to the fraud department and no one seems to be able to help us. I have all the documentation, but can’t get any help because it was put under a business account. My husband‘s cc was attempted to be charged the $5000 For the phone That are on my son’s account.
• DM

  Doris Mundo

  Oct 7, 2025
  5.0
  Went their for staff to help me resolve "user issue" with my phone. Very helpful. Deleted an app that continuously popped up every few seconds. No wait time...they took care of me as soon as I walked in. Very nice, knowledgeable and friendly staff.

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