Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Greenfield, MA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
164 reviews
5 stars
134
4 stars
10
3 stars
3
2 stars2
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific mentions of individual employees like Raelynn and John.
Sales Practices
There were complaints about aggressive sales tactics and misinformation, particularly regarding account management and device sales.
Store Experience
Some customers reported a negative experience due to long wait times and inefficient service, while others highlighted a smooth and pleasant shopping experience.
Product Issues
Several reviews mentioned problems with devices purchased from the store, including issues with phone performance and accessories.
Store Reputation
Mixed feedback regarding the store's legitimacy and reputation, with some customers indicating it is a reseller rather than an official Verizon store.
- KSKristin SheedyNov 10, 20255.0The two young ladies that helped me were wonderful. They helped me pick the right phone and I am enjoying it tremendously. Thank you to them for their patience and for making it a good experience.
- VMValerie McGuinnessNov 7, 20255.0I love my new iPhone 17 from Verizon
- JBJay BraunSep 18, 20251.0my ex husband came in to get off my account and start his own. The manager said he wasn’t an “authorized account user” so he couldn’t do that, but she encouraged him to change my account. He added 3 devices and my bill went from 160 to 675. I found out this isn’t even a real Verizon. They’re a reseller and they make commissions which is probably why they sold him everything under the sun. I went to the nearest real Verizon and they are working on trying to make things right. This greenfield place is full of thieves and sleepy sales people. They should be ashamed of themselves. I also reached out. To corporate Verizon to make them aware of this manager’s ILLEGAL sales tricks.
- TWTom WhiteAug 15, 20255.0excellent service!!!!!
- HMHyde MeissnerAug 13, 20254.0Staff at store were knowledgeable and helpful, but the interface between verizon making appointment and store personnel is awkward (store personnel don’t receive any of the information that we gave Verizon over the phone, which limits efficiency).
Frequently Asked Questions About Verizon
What is Victra and what services does it offer?
Victra is a Verizon Authorized Retailer in Greenfield, MA, offering wireless devices like phones, tablets, home internet, smartwatches, accessories, and device protection with knowledgeable store consultants.
What are the store hours for the Victra Verizon location in Greenfield, MA?
The store is open Monday to Saturday from 9:00 AM to 7:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
Which wireless brands and accessories are available at Victra in Greenfield?
Victra carries brands including Verizon Wireless, Samsung, Apple, Motorola, Google and offers accessories such as cases, power accessories, audio devices, and wearable technology.
Does the Greenfield Victra Verizon store accept mobile payments and credit cards?
Yes, the store accepts mobile payments like Apple Pay, Android Pay, Samsung Pay, as well as credit cards including Visa, MasterCard, American Express, and Discover.
Can I pick up online orders in-store at Victra Greenfield?
Yes, Victra Greenfield offers in-store pickup for online orders to provide a convenient shopping experience.
What languages are spoken at the Victra store in Greenfield?
The store provides services in both English and Spanish to accommodate a diverse customer base.
What nearby restaurants can I visit before or after shopping at Victra in Greenfield?
Nearby dining options include Subway, New Fortune (Chinese, sushi, Vietnamese), Zenshi Handcrafted Sushi, Pizza Hut, Taco Bell, and KFC, all within easy reach of Victra for a quick meal or snack.
Are there fitness or wellness centers near Victra in Greenfield for customers to visit?
Yes, Planet Fitness is nearby for fitness enthusiasts, and Greenfield Nail Bar along with Great Clips offer beauty and salon services close to the store.
Where can I find other retail or essential stores near the Victra Verizon location in Greenfield?
Nearby retail options include Dollar Tree, Big Y World Class Market (grocery and pharmacy), Staples for office needs, and Rent-A-Center for furniture or appliances.
What transportation or courier services are available near Victra in Greenfield?
Amazon Locker - Mariame is nearby for parcel pickup, and you can find ATMs such as Greenfield Savings Bank and Coinme for currency exchange and other financial services.