Verizon

4.5
172 reviews
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Business Details

505 Gloucester Crossing Rd, Gloucester, MA
01930, United States
(978) 515-7158
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Gloucester, MA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
505 Gloucester Crossing Rd, Gloucester, MA
01930, United States

Hours

Reviews

4.6
165 reviews
5 stars
141
4 stars
7
3 stars
3
2 stars
1
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting employees like John, Jason, Dee, and Luigi.

Sales Pressure

Some reviews mentioned high-pressure sales tactics and a lack of transparency regarding plans and pricing, leading to negative experiences.

Technical Knowledge

Customers frequently noted the staff's technical expertise, especially in resolving complex issues and providing clear explanations of products and services.

Store Management

There were mixed reviews about management, with some customers reporting positive interactions while others experienced poor service and lack of support.

Overall Experience

Overall, many customers expressed satisfaction with their experiences, particularly in comparison to other carriers, although there were notable complaints about specific incidents.
  • KS
    Kathleen Scalli
    Jan 2, 2026
    5.0
    Very helpful staff, knowledgeable and efficient.
  • AL
    Avery Lowe
    Dec 29, 2025
    5.0
    Had a fantastic experience with our customer service rep, Jessica. She was super helpful with everything from upgrades, to WiFi questions. If you go to this location, ask to work with her!
  • LM
    Linda Manning
    Dec 22, 2025
    5.0
    I was lucky to get in at a slow time given the Christmas rush. 2 gentleman helped me- one was John but I regret not asking the other gentleman’s name. I came to upgrade my son’s phone for his Christmas gift and they were so helpful and friendly. I always have good experience at this store in Gloucester.
  • KH
    Kevin Herlihy
    Dec 16, 2025
    5.0
    John is an absolute beast at Victra Verizon, Glosta. Go there if you want fast, guaranteed service. Upgrading my phone and getting set up etc was a breeze. Gonna bring moms in soon to see John! Que lo que!!
  • MS
    Marilyn Seccombe
    Dec 8, 2025
    5.0
    John at the Gloucester store was phenomenal! He was professional,extremely knowledgeable and very kind.
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Frequently Asked Questions About Verizon

What products and services does the Verizon store in Gloucester, MA offer?

The Verizon store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Services include new lines, upgrades, new devices, accessories, and Fios Home Internet.

What are the store hours for the Verizon Authorized Retailer in Gloucester, MA?

The store is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.