Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Gloucester, MA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
157 reviews
5 stars
134
4 stars
6
3 stars
3
2 stars1
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individuals like Jason, John, Dee, and Luigi.
Professionalism
Several reviews noted the professionalism of the staff, with many customers feeling well taken care of during their visits.
Technical Knowledge
Customers frequently mentioned the staff's expertise in handling technical issues and providing accurate information about products and services.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, particularly regarding pressure sales tactics and issues with billing.
Store Environment
The atmosphere in the store was generally described as pleasant, with many customers appreciating the calm and welcoming environment.
- JHJenna HeilOct 18, 20255.0john was very helpful and friendly!
- RIRobert IrvineOct 10, 20255.0John is patient, knowledgeable, timely, and friendly.
- OOOrhan OrgunOct 1, 20251.0Terrible experience. Extremely rude and high pressure to try and make us but extra options we very clearly said we didn't want. Completely opaque about the various bill components and their cost.
- BDBetsy DonagheySep 19, 20255.0Dee was so awesome and helped us set up two new phones.
- JCJennifer CataldoAug 31, 20255.0Jason was smart and helpful. He got my daughter's phone warranty to kick in when hers got the pink line down the screen. He also got our plans updated easily and quickly and made sure everything was transferred over. Even though there was a line, he has a calm and competent manner and got thru everyone.
Frequently Asked Questions About Verizon
What products and services does the Verizon store in Gloucester, MA offer?
The Verizon store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Services include new lines, upgrades, new devices, accessories, and Fios Home Internet.
What are the store hours for the Verizon Authorized Retailer in Gloucester, MA?
The store is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does the Verizon store in Gloucester support in-store pickup?
Yes, the store offers in-store pickup for orders.
What payment options are accepted at the Verizon store in Gloucester?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Can customers recycle electronics at the Verizon location in Gloucester?
Yes, the store offers electronics recycling services.
Is the Verizon Authorized Retailer in Gloucester welcoming to the LGBTQ community?
Yes, the store welcomes LGBTQ customers.
What are some nearby places to visit around the Verizon store in Gloucester?
Nearby, you can visit Gloucester Crossing shopping center, enjoy a coffee at Starbucks, or grab a meal at Firing Up Pizza and Grill.
Are there other mobile phone stores near the Verizon retailer in Gloucester?
Yes, T-Mobile and AT&T stores are nearby if you want to compare plans or devices.
Where can customers find medical and dental services near the Verizon store in Gloucester?
Aspen Dental and Motto Clear Aligners offer dental services, and urgent care is available at Urgent Care Gloucester and Lahey Health Urgent Care nearby.
Does the Verizon store in Gloucester provide any online resources or apps for scheduling and account management?
Yes, customers can use the My Verizon app to schedule appointments and manage their accounts.