Best Buy

Reviews

• MH

  Melissa Hayes

  1 day ago
  5.0
  Love best buy, this location also has excellent staff
• ZC

  Zachary Costantino

  Feb 28, 2026
  5.0
  Was in and out quickly to get a monitor, and really appreciated Rahim’s help
• GC

  Gloria Cabrera

  Feb 25, 2026
  1.0
  I came into return an item on 2/25/2026 at 12:20pm that did not have a box but still under the return period. I am a loyal customer and was refused the return. Worst customer service. Never going in this store again. Whoever the district manager is please do something about the customer service or management of this store. It’s ridiculous that we are treated this way.
• AB

  ALEKSEY BANAR

  Jan 26, 2026
  1.0
  I am writing about very poor customer service experience I had at the Best Buy store in Framingham MA. BIG PLACE. BUT NOBODY CARES!!! On January 26. I visited the Framingham store to return Ring cameras and Blink cameras. I bought those cameras on December 31, thinking return policy like always was till January 31. But not Best Buy decide to change policy to January 15. I was spoke to like low grade person, by MANAGER NAME JACK. When I asked him for business card, his response was MY NAME JACK. NO NAME TAGS ON ANY EMPLOYEES. So i am not sure, if this is his name. Try contacting 1800 Best Buy, they don’t deal with that. Try contacting store directly, apparently you can reach the store directly it goes to call center. And nobody in call center can tell the store manager name. NICE BUSINESS!!! I HOPE THEY SHUT DOWN THIS BIG USELESS PLACE!!! THEY DON’T ANY CUSTOMER SERVICE EXPERIENCE!!! I look forward to your I HEARD CORPORATE OFFICE CALL THE STORE AND TELL THEM. THEY DOING GOOD JOB DON’T CARE FOR CUSTOMERS AND IGNORE THEM. AND THEY RESPOND ON MY REVIEW WAS STUPID A.I. BEST BUY REALLY COMPANY WHO DON’T CARE FOR CUSTOMERS. THEY WOULD NOT EVEN TRY TO CONTACT ME. DON’T SHOP IN BEST BUY!!! DON’T SHOP IN BEST BUY!!! DON’T SHOP IN BEST BUY!!!
• AA

  Angi

  Jan 22, 2026
  1.0
  I want to escalate this to corporate and the manager who overlooks this location is allowing their employees to hide products from customers and completely not follow normal procedure. I checked the stock at night the previous day and saw a restock of pokémon cards. At every other best buy location that follows the rules, you are not allowed to put them onto the floor or sell them tik the following day. EMPLOYEES are also not allowed to make purchases while on the clock. You can say what you want about crazy pokémon people but I followed the rules. I woke up early I drove 45 minutes and stood out in the cold for 1 hour prior to store opening. I did it the right way to purchase this highly sought out product. When we get inside the employees act dumb like they don’t know what pokémon products are as if they didn’t hide them for themselves or sold them out the back door. Do not come to this location they will not do the right thing and the manager is allowing their employees to lie and mislead customers. HORRIBLE and unethical way to run a business. Wasting the customers time and giving the employees a unfair advantage to take all the product. I will call coorperation everyday until this best buy is investigated. So unfair compared to other locations that actually make it fair and follow rules.

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