Many customers praised the staff for being friendly, attentive, and caring towards both pets and their owners.
Communication Issues
Several reviews highlighted problems with communication, including misdiagnoses, lack of follow-up, and issues with appointment scheduling.
High Prices
Numerous customers expressed concerns about the high costs of services, feeling that prices were excessive compared to other veterinary clinics.
Quality of Care
While many reviews noted excellent care for pets, some customers reported negative experiences, including mishandling during procedures and inadequate treatment.
Cleanliness and Environment
The facility was frequently described as clean and welcoming, contributing to a positive experience for both pets and their owners.
EF
Eloni Feliciano
Oct 29, 2025
5.0
Super friendly and attentive.
KD
Katiria Donovan
Oct 24, 2025
2.0
When first came to VCA Animal Hospital, I liked the environment. The place was clean, the staff were professional, and friendly. Unfortunately, when they replaced my dog's bandages, one of the bandages slipped off because it was too big. I noticed this later that night, so I had to go to the ER with my dog, to have the bandages replaced. This was very stressful and frustrating. I wish they had done the bandages correctly.
NJ
Nazaréa Jean
Oct 23, 2025
5.0
Katie W. is a superstar! And the rest of the staff is so amazing as well! I left feeling so relieved, cared for and excited for my return. Tia, Vernice, Nora and Priscilla all take their position so seriously and Dr. Berard was extremely attentive and nurturing. Five stars for Bobo the manager and Baybee the assistant manager as well! 🩷
EW
Evelyn Weiss
Oct 15, 2025
3.0
Clean office. Expensive. Meds were 400.00. Vet took blood from my dog and bleeding continued for 15 minutes. Never happened at other vet offices.
LH
Lincoln Howarth
Oct 8, 2025
5.0
VCA Everett Animal Hospital took incredible care of my dog when I came in with an emergency issue. This was my first visit and the staff was super friendly and made sure we got the help we needed immediately. Akira, Katie, Skylah, Kevin and Dr. Berard provided excellent care with exceptional communication and I could not be more grateful for the help and care we received.