Best Buy

Reviews

• FF

  Francis

  6 days ago
  1.0
  Easy enough to buy things but not told that returning an item must be done within 14 days. Bought a gift for someone in advance of their visit and it turns out they didn't need it. Couldn't return as it was purchased 16 days earlier . Home Depot has a 90 day policy so they will get my business.
• LC

  Lacey Cram

  Nov 13, 2025
  5.0
  Great place you can find almost everything your electrictronif dreams
• SJ

  Steven Johnson

  Oct 23, 2025
  1.0
  Waited for 20 minutes to try to buy an SSD external drive but never received any help. Asked manager around minute 10 to grab someone, but 10 mins later they never showed up. Just buying it off of Amazon instead
• MS

  Mariana Fernandes silva

  Oct 15, 2025
  1.0
  Terrible experience at the Best Buy in Everett. I waited for more than 30 minutes to get help, and when I asked the guy at the entrance, he just said “give me one more minute.” Meanwhile, there were around five employees walking around the store doing absolutely nothing, and not one of them offered to help. This is the fourth time this has happened at this location — it’s honestly ridiculous. It seems like nobody there is properly trained to assist customers. I can’t believe how bad the service has gotten. Save yourself the stress and just shop online instead. The Everett Best Buy is by far the worst location I’ve ever been to.
• NS

  Nishant Sharma

  Oct 13, 2025
  1.0
  Due to a supervisor's callous attitude and Best Buy's refusal to honor its own customer service assurances, I am filing a formal complaint with the FTC. A supervisor denied my return of a mis-delivered product just six days after I received it. This was despite clear assurances from customer service that I would be granted an extended return period for the open-box laptop due to a significant delivery delay. The supervisor claimed the decision was solely at his discretion and that my claim could not be validated. In reality, the case is heavily documented, and I possess audio recordings from FedEx in which they state the order was lost and unrecoverable. This ordeal cost me over eight days of my demanding schedule. While the laptop is now miraculously working, the fact that my consumer right to return it was taken from me, coupled with the mental stress I endured, is unacceptable. As a Harvard student, I have the support of the law faculty and am prepared to take this further. We will legally challenge the claim that corporate responsibility ends once a product leaves the store. The customer's contract is with Best Buy, not FedEx; therefore, liability extends until the product reaches the customer. I recorded my conversation with the supervisor, and his dismissive attitude was the final straw. An individual who is unwilling to take accountability or validate a genuine claim is unfit for such a position. Upon my request, I was given the contact information for the General Manager, Josue Nunez, who will also be involved. I urge all customers who are cheated by Best Buy and have been harrassed by their system to file formal complaints. That is the only way make these corporates care about the customers.

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