Best Buy

Reviews

• MA

  Minerva Amezquita

  6 days ago
  3.0
  Antes tenian mucho personal humano que te ayudaba cuando amdabas buscando algo ahora la tienda parece un adificio solo con electrodomesticos
• ES

  Ellis Seul

  Jan 3, 2026
  4.0
  super friendly and knowledgeable service! wait times for the geek squad can be kinda long though (expect to wait 15-20 minutes during peak times) so i'd highly recommend making an appointment online beforehand
• AB

  Alex Burton

  Jan 1, 2026
  2.0
  I pay for a Best Buy membership. I saw the same exact product in target on sale, same specifications but each big store brand (Target) has different serial numbers. I bought an expensive laptop (which we had to wait for them to get for a hot minute) then asked for price match on that and could not get it because although the product is identical the serial number was different. Felt very generally unhelpful and definitely lost out on sales as I came to buy 2 laptops but felt so annoyed I did not want to give them another sale.
• AP

  Anthony Cruz (panswag7)

  Dec 31, 2025
  5.0
  Great experience here for my first time at this Best Buy location. Gustavo helped me out super quickly and took care of my computer. Will def be making this my main store for tech help
• PY

  Praveen Kumar Reddy Yakkanty

  Dec 28, 2025
  1.0
  I purchased a phone from Best Buy and at the same time, during the same transaction, I also purchased a one-year Best Buy subscription. Before completing the purchase, I clearly asked for a warranty for the phone, and the store representatives specifically assured me that the subscription included warranty coverage for my device. Based on this assurance, I agreed to purchase the annual subscription. To be absolutely clear, the phone and the Best Buy subscription were purchased on the same day, at the same time, and during the same visit. The only reason I agreed to the subscription was for warranty coverage on my phone. When I later experienced an issue with the phone, I was informed that the warranty does not apply to my device because the phone was supposedly purchased before the subscription. This explanation is completely unacceptable and incorrect, as both purchases were made simultaneously and the subscription was sold to me specifically for this purpose. I then attempted to resolve this issue by calling Best Buy customer service 5 to 6 times. Each time, the representatives kept saying they were “checking” the issue, but I received no clear answer and no resolution. Eventually, I was told that the subscription does not include coverage and that nothing can be done. No one could clearly explain who is responsible or who can fix this issue. Every person I spoke to simply said, “We can’t do anything.” This situation is extremely frustrating. I paid for a subscription solely for warranty coverage, yet I am being denied the service I was promised. I should not lose my money due to internal confusion, miscommunication, or incorrect information provided by Best Buy employees. I am very unhappy with this experience and expect an immediate resolution—either by honoring the warranty coverage for my phone or issuing a full refund for the subscription.

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