Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Dedham for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
190 reviews
5 stars
89
4 stars
23
3 stars
9
2 stars
8
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude, dismissive, and unhelpful staff, leading to a negative perception of service.
Staff Knowledge
There were mixed reviews on staff knowledge, with some customers praising knowledgeable employees while others reported a lack of basic information.
Service Issues
Numerous complaints about service problems, including long wait times, incorrect information, and issues with phone activations and promotions.
Positive Experiences
Despite the negative feedback, several customers highlighted positive interactions with specific staff members who provided excellent service.
Store Management
The management received criticism for poor customer handling and lack of accountability, with some customers expressing distrust in the management's integrity.
- SASandra AthanasNov 16, 20255.0Austin in Dedham Verizon store was calm, patient, knowledgeable and offered us a very good customer experience. Help both me and my son. I rate him 5 stars. Even stayed late with us to get the job done. Good person!
- KKKit KatOct 9, 20251.0Rude, mean, dismissive staff. They literally dont care unless its a sale. And even then they're rude and lazy.
- AMArsenii MakarovSep 20, 20251.0We moved from Europe to the U.S. for permanent residence. We thought this carrier would have good coverage, so we bought their plans. We’re used to the fact that if you get LTE or especially 5G, the internet should work perfectly. But here, it’s almost nonexistent. Even in downtown Boston or on the highways, LTE barely works. In short, the service is terrible — we’ll use it for the rest of the month and then switch to another provider.
- CTColleen TuckerSep 5, 20251.0If I could give negative stars, I would. Absolutely garbage customer service. Brought my phone to return and told it’s the “wrong one” ….no, it’s not… and the guy helping me, Sam, flat out lied to me and said if I take the screen protector off the phone would shatter. Lmao sure didn’t when I peeled it right off in front of him. Keep your distance, absolutely NOT worth your time, money or aggravation. Also - lol - look at all the horrible reviews 🤣
- TGTimika GagneJul 11, 20251.0Went in for service, was not greeted, and when we finally did get checked in, no insight into the current wait time was revealed. After waiting 45 minutes with no follow up service we left the store. I’m not sure what’s happening with these Verizon stores, or if it is just this store, but this experience makes me question using their service.
Frequently Asked Questions About Verizon
What are the operating hours for the Verizon store in Dedham?
The Verizon store in Dedham is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Where is the Verizon store located in Dedham?
The Verizon store is located at 826 Providence Hwy, Dedham, MA 02026, USA.
Can I schedule an appointment or order online for Verizon services in Dedham?
Yes, you can schedule an in-store appointment or place an online orders via the Verizon website, with options like in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
What brands of smartphones and devices does the Verizon Dedham store offer?
Verizon Dedham offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including new 5G devices like the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
What payment methods are accepted at the Verizon Dedham store?
The store accepts payments via check, debit card, and mobile NFC payments; cash-only is not required. Free Wi-Fi is also available in-store.
What types of services and products can I get at Verizon Dedham?
Verizon Dedham provides mobile plans, wireless internet plans, voice plans, Fios internet plans, and business products like cell phones, mobile hotspots, tablets, and laptops.
What nearby places can I visit along with the Verizon store in Dedham?
Near the Verizon store, you can visit Massage Envy - Dedham for spa services, Bed Bath & Beyond for home goods shopping, or enjoy dining at Harrows Chicken Pies and Kelly's Roast Beef.
Are there other mobile phone stores near the Verizon Dedham location?
Yes, nearby are other mobile phone stores like Sprint Store and AT&T Store, which may provide additional options for mobile products and services.
How can I get to Verizon Dedham using local transit or navigate the area?
While the profile doesn't specify public transit, the store's location at 826 Providence Hwy is accessible by car, and being near landmarks like Bed Bath & Beyond and Massage Envy can help customers find the store easily.
Can I pick up my online order at Verizon Dedham and what are the pickup options?
Yes, Verizon Dedham offers in-store pickup and curbside pickup for online orders, along with free 2-day shipping, express lockers, and same-day delivery in select areas.