Feedback on customer service is mixed, with some praising helpful staff while others report poor experiences and long wait times.
Order Fulfillment
Numerous customers experienced issues with order fulfillment, including canceled appointments and delays in delivery.
Product Quality
Customers expressed dissatisfaction with product quality, particularly regarding returns and defective items.
Store Experience
The store layout and organization received positive remarks, but some customers noted a lack of stock and helpfulness from staff.
Geek Squad
While some customers found Geek Squad helpful, others reported significant issues with tech support and installation services.
RR
ReikoGaga
2 days ago
5.0
Sofiya is a hero! I apparently was in the system under an old name and I am transgender so it was awkward and it made me feel uncomfortable.She could tell that it upset me and she was more than willing to be of assistance and showed me how I could change my name through downloading a best buy app.So that way, whenever I go to best buy.I am logged under the correct name. She's great!!!
KM
Kasey McPherson
Nov 9, 2025
5.0
We were immediately greeted when we walked through the door. Jose happily helped us with our purchase and made the process easy and stress free as can be.
ZS
Zeyad Sahli
Nov 1, 2025
1.0
If I could give Best Buy zero stars, I would. This is the most dysfunctional store I’ve ever seen or experienced in my life. I have placed two separate and sizable orders and for some reason, it has been more than 45 days of canceled appointments and rescheduling. I have since canceled my order and will take my business elsewhere. If you like purchasing a product and never receiving it, go ahead and shop here.
AR
Abdul Raheem
Oct 18, 2025
5.0
I bought a gaming on sale and it was the best experience
What types of products can I find at Best Buy in Dedham, MA?
You can shop TVs, computers, appliances, and more at Best Buy in Dedham, MA.
What are the store hours for Best Buy at 700 Providence Hwy?
Best Buy is open Monday through Saturday from 9:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Dedham offer curbside pickup?
Best Buy in Dedham offers curbside pickup services.
Is there wheelchair access at the Best Buy in Dedham?
Yes, the Best Buy store in Dedham has a wheelchair accessible entrance.
Can I get electronics repaired at Best Buy Dedham?
Yes, Best Buy Dedham provides service and repair through Geek Squad support.
What payment methods are accepted at Best Buy in Dedham?
Best Buy accepts debit cards and paychecks; cash is not the only accepted form of payment.
Does Best Buy Dedham have in-store shopping available?
Yes, in-store shopping is available at the Dedham Best Buy location.
What nearby dining options are available around Best Buy Dedham?
Nearby dining options include Legal C Bar, TGI Fridays, Crumbl Cookies, Panera Bread, and Subway where customers can enjoy meals before or after shopping.
Are there any fitness centers near Best Buy in Dedham?
Planet Fitness is located nearby, offering a convenient place for customers to work out before or after their visit to Best Buy.
What other retail stores can I find close to Best Buy Dedham?
Nearby retail stores include BJ's Wholesale Club, Men’s Wearhouse, Payless ShoeSource, Tuesday Morning, DXL Big and Tall, OshKosh B’Gosh, and Dedham Plaza shopping center.