Best Buy

4.0
2403 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
700 Providence Hwy, Dedham, MA
02026, United States

Hours

Reviews

4.0
2,403 reviews
5 stars
1,212
4 stars
597
3 stars
261
2 stars
99
1 star
234

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising helpful staff while others report poor experiences and long wait times.

Order Fulfillment

Numerous customers experienced issues with order fulfillment, including canceled appointments and delays in delivery.

Product Quality

Customers expressed dissatisfaction with product quality, particularly regarding returns and defective items.

Store Experience

The store layout and organization received positive remarks, but some customers noted a lack of stock and helpfulness from staff.

Geek Squad

While some customers found Geek Squad helpful, others reported significant issues with tech support and installation services.
  • RR
    ReikoGaga
    2 days ago
    5.0
    Sofiya is a hero! I apparently was in the system under an old name and I am transgender so it was awkward and it made me feel uncomfortable.She could tell that it upset me and she was more than willing to be of assistance and showed me how I could change my name through downloading a best buy app.So that way, whenever I go to best buy.I am logged under the correct name. She's great!!!
  • KM
    Kasey McPherson
    Nov 9, 2025
    5.0
    We were immediately greeted when we walked through the door. Jose happily helped us with our purchase and made the process easy and stress free as can be.
  • ZS
    Zeyad Sahli
    Nov 1, 2025
    1.0
    If I could give Best Buy zero stars, I would. This is the most dysfunctional store I’ve ever seen or experienced in my life. I have placed two separate and sizable orders and for some reason, it has been more than 45 days of canceled appointments and rescheduling. I have since canceled my order and will take my business elsewhere. If you like purchasing a product and never receiving it, go ahead and shop here.
  • AR
    Abdul Raheem
    Oct 18, 2025
    5.0
    I bought a gaming on sale and it was the best experience
  • DO
    Dina Othman
    Oct 13, 2025
    5.0
    Geek Squad are so helpful

Frequently Asked Questions About Best Buy

What types of products can I find at Best Buy in Dedham, MA?

You can shop TVs, computers, appliances, and more at Best Buy in Dedham, MA.

What are the store hours for Best Buy at 700 Providence Hwy?

Best Buy is open Monday through Saturday from 9:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.