Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.5
572 reviews
5 stars
297
4 stars
52
3 stars
32
2 stars
31
1 star
160
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees were praised for their helpfulness, while others were criticized for being rude or dismissive.
Staff Attitude
Several customers reported negative experiences with staff attitudes, describing them as condescending or indifferent.
Wait Times
Long wait times were frequently mentioned, with customers expressing frustration over delays in receiving assistance.
Product Knowledge
While some staff demonstrated excellent product knowledge, others were noted for providing incorrect information or being unhelpful.
Positive Experiences
There were numerous positive experiences highlighted, particularly with specific employees who went above and beyond to assist customers.
- KGKaterina GrigoliaNov 2, 20251.0My computer was repaired 3 times and never was fixed in this place.
- NBNathan BOct 26, 20251.0One of the worst customer service experiences I’ve ever had
- SLShannon LeahyOct 25, 20255.0Christian was awesome. In and out in 10min!
- KAKamel AhmedOct 13, 20251.0I wish I saw all the negative reviews before I went in to the store to buy a wristband for my watch, I was wearing my work uniform, the moment I entered the store one employee give me a look like I’m low level to be in here, without even saying “ hi how can u help you”. The employee said “Yes” with a weird look, then I told him what I need, he asked another employee to help me, after I finished the transaction and walked out I swear I could see the security guard asking the employee if I paid the wristband which I was caring it in my hand. Never again into the store and probably it’s the time to switch to Samsung.
- CPChristopher ParettiSep 28, 20252.0In general, I've had fairly positive experiences in this store, but it's not been the case lately, especially my recent visit. I went in on Saturday a couple hours before closing and just wanted to buy Airpods. I asked 4 different people, and none helped, they said I should wait for one employee who I waited for 20+ min as he checked out one person who was almost certainly buying for multiple people. One transaction with cash, one with a card, one with a different card, etc, etc. I waited patiently and asked this one employee if there was someone else that could check me out. The customer doing the nonstop transactions actually told him to let me go ahead of him. The employee told me to hold on, I waited another 5 mins and walked out. I've been to Apple Stores all over the world. I know how well these can be run. I've seen how proactive some stores are in asking if you need help. ZERO people asked me, I had to do the asking and still got no help...for a purchase..something I would think you want to optimize for. I simply went to Best Buy down the street & bought the Airpods there in under 5 min. Whoever is running this store needs to step it up, it's not up to par with the brand as far as customer service.
Frequently Asked Questions About Apple Legacy Place
What products can I find at Apple Legacy Place?
You can shop for iPhone, Mac, Apple Watch, iPad and more at Apple Legacy Place.
What kind of technical support does Apple Legacy Place offer?
Apple Legacy Place provides technical support at the Genius Bar to assist with your Apple products.
What are the regular store hours for Apple Legacy Place?
Apple Legacy Place is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Are there any special holiday hours at Apple Legacy Place?
Yes, Apple Legacy Place has specific holiday hours such as extended opening times on certain dates and closures on days like December 25th.
Can I get my Apple device repaired at Apple Legacy Place?
Yes, the store offers computer and cell phone repair services, including service and repair for Apple products.
Does Apple Legacy Place offer in-store shopping and pickup services?
Yes, Apple Legacy Place supports in-store shopping and also offers in-store pickup options for your purchases.
Is Apple Legacy Place accessible for people with disabilities?
Yes, Apple Legacy Place has a wheelchair accessible entrance and provides services to accommodate accessibility needs.
What free events or sessions are available at Apple Legacy Place?
Apple Legacy Place offers free "Today at Apple" sessions that you can join to learn about Apple products and creative skills.
Which beauty and spa stores are near Apple Legacy Place where I can shop before or after visiting?
Nearby beauty and spa stores include Charlotte Tilbury, a beauty salon and cosmetic supplies store, and Sephora, which offers cosmetic and hair supply products.
Where can I find nearby dining options around Apple Legacy Place?
You can visit nearby restaurants like Liberty and Main, an American restaurant and cocktail bar, or Legal Sea Foods - Dedham for seafood dining.
What shopping options are available around Apple Legacy Place for fashion and accessories?
Nearby fashion and accessory stores include Madewell and White House Black Market for women's clothing, Pandora Jewelry for jewelry, J.Crew for clothing and accessories, and Indochino for men's clothing.