Apple Legacy Place

Reviews

• TM

  Thomas Morton

  Feb 14, 2026
  1.0
  Yes, Apple has faced numerous, well-documented criticisms and legal actions regarding unethical practices. Major issues include labor violations and poor conditions in supplier factories, environmental impact, tax avoidance schemes, monopolistic App Store practices, and lawsuits regarding child labor in its cobalt supply chain. Key areas of criticism include: Labor and Human Rights: Apple has been criticized for dangerous conditions and low wages at supplier factories in China. A 2019 lawsuit named Apple regarding child labor in Congolese cobalt mines. Tax Practices: The company has been accused of using tax havens, such as in Ireland and the Netherlands, to avoid taxes. Environmental & Product Issues: Critics have challenged the accuracy of Apple's environmental reporting, including claims of "carbon neutral" products. Legal and Privacy Issues: Apple settled a class-action lawsuit for $95 million regarding Siri data privacy. They have also faced intense scrutiny over anticompetitive App Store policies. Security Cooperation: The company faced scrutiny over its stance on user privacy vs. assisting law enforcement in investigations, such as the Apple vs. FBI case. Despite these, Apple often highlights its initiatives in safety, security, and supply chain oversight, such as blocking billions in fraudulent App Store transactions.
• GK

  Gregory kennos

  Feb 9, 2026
  1.0
  Awful customer service nobody wanted to assist me won’t go there again!
• BN

  Barry Nelson

  Feb 3, 2026
  3.0
  The only reason for giving this excellent Apple Store three stars instead of the five they deserve is that after making a purchase there, someone skimmed my credit card info and tried to buy handbags and apparel from two different online stores. My bank alerted me immediately and the transactions were declined and the card canceled. I think I know who it was---two female customers who spent maybe an hour or two camped out in the middle of the store (2/3/26 at 11:45AM). When I called to report the attempted theft, Apple associates told me they couldn't do anything about it. But if you have thousands of dollars of transactions going on every day and you can't secure customers' information from being stolen, how confident am I in making another purchase there?
• MM

  M

  Jan 22, 2026
  1.0
  IOS 26.2 has destroyed my phone, it is no longer working correctly. Apple will not allow me to uninstall the IOS to go back to the older version. This is criminal. They have broken my phone and are not providing any compensation. I quitting all apple products. There should be a class action lawsuit for this.
• PY

  Poh-Lin Yeoh

  Jan 10, 2026
  1.0
  While having lunch at Legacy Place, we stopped by the Apple Store to buy a belated birthday gift—AirPods Max for my son. After selecting the item, we were told to wait for assistance with no clear instructions or signage explaining the queue. The manager then informed us we’d need to wait 15 minutes, even though we were ready to purchase. Meanwhile, not all staff were helping customers; I observed three employees counting cash, which seemed excessive. Overall, the store needs clearer processes, better staffing allocation, and improved customer service. I offer this feedback in the spirit of improvement. Specifically: - Post clear instructions at the entrance about how to get assistance (e.g., check-in, queue system). - Prioritize staff allocation toward assisting waiting customers, especially during peak times. - Reinforce customer-service standards so interactions feel welcoming and efficient.

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