Verizon

4.2
209 reviews

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 49 Maple St in Danvers, MA 01923

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
49 Maple St, Danvers, MA
01923, United States

Hours

Reviews

4.3
202 reviews
5 stars
152
4 stars
9
3 stars
8
2 stars
6
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some representatives were praised for their helpfulness and knowledge, while others were criticized for being unhelpful or rude.

Sales Process

Several customers reported issues with the sales process, including upselling tactics and confusion over pricing and promotions.

Product Knowledge

Some staff members demonstrated excellent product knowledge and provided thorough assistance, while others lacked the necessary information to help customers effectively.

Store Experience

The store environment received positive feedback for cleanliness and friendliness, but there were complaints about long wait times and unresponsive staff.

Returns and Refunds

Customers expressed frustration with the return policy and issues related to refunds for defective products.
  • BM
    Beth Medina
    1 day ago
    5.0
    Ty was so helpful and efficient when I brought my mom in to get a new iPhone. He was friendly and knowledgeable, reassuring my mom the new phone would be easy to adjust to. He also reminded me of the USB C connection needing a new plug and cord.
  • TN
    Tania Nenkova
    2 days ago
    5.0
    Jesse was very helpful and professional. I like this location parking was easy.
  • DH
    Dave H
    Nov 16, 2025
    5.0
    I ordered a new Galaxy S25+ on line to replace a damaged S22+. The self service activation wouldn't work and after 5 calls to Verizon Customer Support & Tech Support totaling 10+ hours of time, VZ was not able to transfer my e-sim. I took 1 last shot and stopped by the Danvers store. The store manager, Jesse, was happy to help and had my phone transferred and activated in less the 10 minutes. I can't say enough about the great experience I had with Jesse's help. Employees like Jesse are what restore confidence in a company, even after the awful experience I had with the on line process. I learned my lesson & will be doing all my family's future VZ business at Jesse's store in Danvers!
  • MD
    Michelle DeStefano
    Nov 15, 2025
    1.0
    The website directs you to a 617- phone number which apts that is a general calm number which doesn't make apts provides no support and circumvents you back. This is no refection on the store just the process which is now less engaging.
  • DR
    Demetra Rozopoulos
    Sep 22, 2025
    5.0
    Corey is fantastic, very helpful, knowledgeable, and friendly. He made the whole process purchasing my new iPhone 17 smooth and easy. My phone is attached to a business account which can make things tricky since it’s a little more complicated and I’ve had problems in the past with not so knowledgeable employees and messing things up - but Corey really knows his stuff! He should be a manager, very smart! He really deserves to be recognized.

Frequently Asked Questions About Verizon

What is Russell Cellular in Danvers, MA?

Russell Cellular is a local Verizon Authorized Retailer located at 49 Maple St, Danvers, MA 01923, offering the latest mobile phone technology.

What brands does Russell Cellular offer?

Russell Cellular offers products from brands including Verizon, Samsung, Google, Apple, Motorola, and LG.