Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 49 Maple St in Danvers, MA 01923
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.3
202 reviews
5 stars
152
4 stars
9
3 stars
8
2 stars
6
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some representatives were praised for their helpfulness and knowledge, while others were criticized for being unhelpful or rude.
Sales Process
Several customers reported issues with the sales process, including upselling tactics and confusion over pricing and promotions.
Product Knowledge
Some staff members demonstrated excellent product knowledge and provided thorough assistance, while others lacked the necessary information to help customers effectively.
Store Experience
The store environment received positive feedback for cleanliness and friendliness, but there were complaints about long wait times and unresponsive staff.
Returns and Refunds
Customers expressed frustration with the return policy and issues related to refunds for defective products.
- BMBeth Medina1 day ago5.0Ty was so helpful and efficient when I brought my mom in to get a new iPhone. He was friendly and knowledgeable, reassuring my mom the new phone would be easy to adjust to. He also reminded me of the USB C connection needing a new plug and cord.
- TNTania Nenkova2 days ago5.0Jesse was very helpful and professional. I like this location parking was easy.
- DHDave HNov 16, 20255.0I ordered a new Galaxy S25+ on line to replace a damaged S22+. The self service activation wouldn't work and after 5 calls to Verizon Customer Support & Tech Support totaling 10+ hours of time, VZ was not able to transfer my e-sim. I took 1 last shot and stopped by the Danvers store. The store manager, Jesse, was happy to help and had my phone transferred and activated in less the 10 minutes. I can't say enough about the great experience I had with Jesse's help. Employees like Jesse are what restore confidence in a company, even after the awful experience I had with the on line process. I learned my lesson & will be doing all my family's future VZ business at Jesse's store in Danvers!
- MDMichelle DeStefanoNov 15, 20251.0The website directs you to a 617- phone number which apts that is a general calm number which doesn't make apts provides no support and circumvents you back. This is no refection on the store just the process which is now less engaging.
- DRDemetra RozopoulosSep 22, 20255.0Corey is fantastic, very helpful, knowledgeable, and friendly. He made the whole process purchasing my new iPhone 17 smooth and easy. My phone is attached to a business account which can make things tricky since it’s a little more complicated and I’ve had problems in the past with not so knowledgeable employees and messing things up - but Corey really knows his stuff! He should be a manager, very smart! He really deserves to be recognized.
Frequently Asked Questions About Verizon
What is Russell Cellular in Danvers, MA?
Russell Cellular is a local Verizon Authorized Retailer located at 49 Maple St, Danvers, MA 01923, offering the latest mobile phone technology.
What brands does Russell Cellular offer?
Russell Cellular offers products from brands including Verizon, Samsung, Google, Apple, Motorola, and LG.
What are the store hours of Russell Cellular in Danvers?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Russell Cellular offer in-store pickup?
Yes, Russell Cellular offers in-store pickup services for customers.
What payment options are accepted at Russell Cellular?
Russell Cellular accepts American Express, Cash, Discover, MasterCard, and Visa.
Is Russell Cellular wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
What services does Russell Cellular provide?
Services include wireless service, mobile service, home phone service, home internet, and Fios Home Internet.
Can I find other Verizon or Russell Cellular stores near 49 Maple St in Danvers?
Yes, there are other nearby Verizon and Russell Cellular stores in the area, providing options if you need additional locations.
Are there nearby places to eat or relax after visiting Russell Cellular?
Yes, nearby places include Osborn Tavern gastropub, Pub 49 restaurant, Sawasdee Danvers Thai restaurant, Craft Kitchen + Bar, and Cakes For Occasions bakery.
What other services or shops are near Russell Cellular in Danvers?
Nearby you can find salons like Paris Nails & Tanning and Dream Nail & Spa, a pet spa called Topknots & Tails, as well as Danvers Hardware and Novellos Florist for gifting needs.