Best Buy

Reviews

• AM

  alexx munroe

  Dec 30, 2025
  5.0
  5 Stars for Brian! Thanks for help finding a camera.
• DD

  dani

  Dec 29, 2025
  1.0
  I had an extremely disappointing experience at this location while accompanying my mom and sister. My mom went in to make a credit card payment using $400 in cash and the remaining balance on her debit card. The total payment was $593, so the debit charge should have been $193. Instead, the associate processed the transaction incorrectly and charged $400 in cash AND the full $593 on her debit card, resulting in an overcharge of $400. According to the “manager” that was in tonight, they are not able to process even a cash refund/post void more than five minutes after the transaction took place. When we pointed out the mistake immediately, the associate and management refused to take responsibility or offer a proper resolution. No refund was issued, and they were unwilling to direct us to anyone who could actually help. The only “solution” provided was store credit for $400, which is unacceptable. We do not need store credit we need access to our money. It’s the holiday season, and every dollar matters. Because of this error and the lack of accountability, my mom is now unable to access $400 of her own money. The situation was handled with very little care, urgency, or customer support. Mistakes happen, but refusing to correct them and offering store credit instead of a refund is extremely frustrating and disappointing. I would not recommend this location based on how this situation was handled.
• PS

  Peter Silgvah

  Dec 29, 2025
  3.0
  Jason and Christian were super helpful and funny. The checkout process was hectic which is why I’m only at 3 stars. There was some commotion going on with someone who is honestly named Chad and it distracted me from the cashier who was (wa)screaming at me to hurry up. I didn’t like its tone so I asked if I could wait for the next cashier. I let the woman behind me go ahead in front of me and I was helped by a very silly man named Danny. BE WARNED: ALL IS NOT WHAT IT SEEM Great prices. Fun vibes. Mikes a hunk!
• KW

  Katelynn Wright

  Dec 27, 2025
  5.0
  Phenomenal awesome outstanding customer service team thank you all very much for your help with trying to find the Nintendo switch 2 mario world kart even though they didn’t have it I was still very happy getting my Nintendo switch 2 as another option
• JS

  Jackie Sheehan

  Nov 28, 2025
  1.0
  To Whom It May Concern, Best Buy Customer Relations: I am writing to formally express my deep dissatisfaction with the service surrounding my recent purchase at your Danvers location on November 22nd. I purchased a 75-inch television, a wall mount, delivery and installation services, and a warranty—totaling approximately $1,000. I also arranged my schedule to take the delivery day off from work. At the time of purchase, I was guaranteed delivery by Friday, November 28th, with a verbal assurance from my sales representative that he would attempt to escalate delivery prior to Thanksgiving. While I understood the holiday week could present challenges, the confirmed Friday delivery was acceptable. On Wednesday, November 26th, I received a reconfirmation call from Best Buy. During that call, I made it clear that I would be home with my three-year-old and had taken the day off specifically for this delivery. I also noted that, given my proximity to the Danvers store, an earlier delivery—if possible—would be appreciated. I was told that should not be an issue. Despite all of this, I was contacted at approximately 9:30 AM on the day of delivery and informed that my installation was being cancelled because the wall mount—which was in stock at the time of purchase—was suddenly unavailable. This was entirely unacceptable. When I asked if the television could at least be delivered and set up on its legs temporarily, I was given an inappropriate and unprofessional explanation involving customers “accidentally receiving free TVs.” The installer then went on to disparage Best Buy as an employer. I requested a call from the store manager immediately. Instead, I received a call from general customer support, who first stated that the TV could be delivered on legs, then retracted that statement, and ultimately informed me that I may not receive the TV on Saturday due to routing issues. I was also told that system problems prevented any changes to my order. After being promised a one-hour follow-up, I received a call nearly four hours later with no resolution offered. This series of events represents a failure in communication, professionalism, and basic customer service. I have been a loyal Best Buy customer for over 20 years, hold a Best Buy credit card, and have spent tens of thousands of dollars in your stores. This experience has fallen far below any reasonable standard. At this point, I am requesting a meaningful resolution, including appropriate compensation for the failed service, the inconvenience, and the loss of a full day of work. I expect this matter to be addressed promptly and professionally. Thank you for your immediate attention.

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