Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 191 Sudbury Rd in Concord, MA 01742
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.7
399 reviews
5 stars
363
4 stars
12
3 stars2
2 stars3
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for their exceptional service, highlighting their knowledge, patience, and professionalism.
Product Knowledge
Staff members, particularly Elmer and Ricky, were noted for their extensive knowledge about products and plans, helping customers make informed decisions.
Efficiency
Many reviews mentioned the quick and efficient service provided, with staff resolving issues and completing transactions smoothly.
Positive Atmosphere
The store was described as welcoming and friendly, contributing to a pleasant customer experience.
- AHAlan HarringtonJan 2, 20265.0Elmer was extremely helpful. We had a great experience. Got a new phone!
- NKNancy KoehnJan 2, 20265.0This is a terrific store for virtually all your phone and Ipad needs. It is clean, well-stocked, easy to get to, and most important, staffed by knowledgable, friendly, and efficient experts committed to delivering world-class customer service. I have been particularly impressed by Elmer, who provided amazing service helping me buy a new iphone after my older one died unexpectedly a few weeks ago. He was patient, kind, and extremely competent dealing with me and my new phone. I have worked with many different companies in my career, helping leaders develop employees who provide best-in-class service to customers. In this context, it was absolutely thrilling to experience such service personally.
- DODavid OwenDec 26, 20255.0Although Concord has terrible Verizon service, this store provides such great service dealing with Verizon that I’m not changing providers. They are always so nice and polite and save me hours when I have an issue or want to upgrade my phone.
- MKMatthew KaplowitzDec 22, 20255.0Elmer was extremely knowledgeable about Verizon phone products and plans. He helped us purchase a new phone in a very quick manner while being very professional, answering all of my questions.
- KKK KDec 16, 20255.0Elmer was awesome— very patient, efficient and professional. On my last visit Michael was very helpful too! I would definitely recommend this store!
Frequently Asked Questions About Verizon
What brands of mobile phones does Verizon at 191 Sudbury Rd offer?
Verizon offers brands including Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.
What are the store hours for Verizon in Concord, MA?
The store is open Monday through Saturday from 10:00 AM to 6:00 PM and Sunday from 10:00 AM to 5:00 PM.
Does Verizon offer in-store pickup services?
Yes, in-store pickup is available at this Verizon location.
What types of products can I find at Verizon on Sudbury Rd?
You can find wireless services, mobile phones, smartphones, tablets, accessories, smartwatches, and prepaid products.
What payment options are accepted at Verizon in Concord?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is the Verizon store in Concord wheelchair accessible?
Yes, the store has a wheelchair-accessible entrance.
How can I contact Verizon Concord for inquiries or support?
You can call them at +1 978-831-3616 or email concord.ma@app.russellcellular.com.
What nearby places can I visit before or after shopping at Verizon Concord?
Nearby attractions include Setting the Barre Dance Academy, Redeemer Presbyterian Church, and Starbucks, perfect for entertainment, community visits, and coffee breaks.
Are there dining options close to Verizon at 191 Sudbury Rd?
Yes, nearby restaurants such as Serafina Restaurante, Chang An Restaurant, and Farfalle Italian Market offer a variety of dining choices.
What convenience services are near Verizon Concord to assist customers?
Nearby services include Santander Bank ATM, LibertyX Bitcoin ATM, CVS Pharmacy, and Rocky's Ace Hardware, which can be helpful when visiting the store.