Business Details
13 Boylston St, Chestnut Hill, MA
02467, United States
Certified by Verizon • Feb 22, 2026
(617) 738-2600
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/massachusetts/chestnut-hill/chestnut-hill-203140
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Chestnut Hill for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.3
344 reviews
5 stars
166
4 stars
30
3 stars
15
2 stars
21
1 star
112
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised individual employees like Carlos, Destiny, and Michael for their helpfulness, patience, and professionalism, while others reported poor service and unhelpfulness from staff.
Store Management
Several reviews highlighted issues with management, including rudeness and lack of support for staff, leading to negative customer experiences.
Efficiency
Customers frequently mentioned long wait times and inefficient processes, with some expressing frustration over the time taken to complete transactions.
Sales Practices
There were complaints about deceptive sales practices and misunderstandings regarding promotions, leading to dissatisfaction among customers.
- YIYevhenii IFeb 3, 20261.0Never use their services. Their customer support is the worst thing that can happen to you.
- KSKolya Lynne SmithJan 31, 20261.0The worker CHANGED MY PLAN without my permission. I simply asked how much I had left on one of my lines before paying it off and I came home to emails about how my plan changed. AND he added a HOTSPOT for my 93 year old mother!!!! Another time, at another location, a worker added FIOS TV to our account. SECOND TIME it's happened! IF there's a THIRD, we're LEAVING VERIZON!!!!!! SHADY CORRUPT PRACTICES!!!!! Filing a report with the FCC!!!! Bottom line is you don't CHANGE MY PLAN WITHOUT MY PERMISSION! IT'S A VIOLATION OF TRUST!!!!!
- CLCourtney LibbyJan 24, 20265.0Carlos was kind and extremely helpful walking us through our plan and upgrade options. He gave us his full attention and was patient as we had questions. Give this man a raise!
- TPTahlia PabonJan 18, 20265.0Carlos provided outstanding customer service from start to finish. He was knowledgeable, efficient, and genuinely cared about making sure everything was handled correctly. He took the time to answer all my questions and made the entire experience easy and stress free. Verizon is lucky to have someone like him!
- RJrachel jeanetteJan 16, 20265.0Want to say I will trust no one else other than Carlos only! He is great with explaining things and if any problem comes up he does absolutely amazing with answering any concerns I have and getting them resolved! Thanks for hiring a very bubbly, efficient, multitasker, dedicated employee thanks for welcoming me to Verizon after switching from T-Mobile
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Certified February 22, 2026Yext Knowledge Graph
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