Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Chestnut Hill for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.3
219 reviews
5 stars
100
4 stars
23
3 stars
10
2 stars
13
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised individual staff members for their helpfulness and knowledge, many others reported poor service, unprofessional behavior, and a lack of assistance from employees.
Staffing Issues
Numerous reviews highlighted that the store is often understaffed, leading to long wait times and inefficient service.
Mixed Experiences
Customers had varied experiences, with some reporting excellent service from specific employees, while others faced significant frustrations and unresolved issues.
Sales Practices
Several reviews mentioned deceptive sales practices, particularly regarding promotions and billing, leading to customer dissatisfaction.
Store Management
Feedback indicated issues with store management, including unprofessional behavior from managers and a lack of effective training for staff.
- MMMida6 days ago1.0The most terrible customer service I’ve ever experienced.They only will help you if you’re a sale other than that they can careless, will tell you to call customer service there is nothing they can do. Called multiple times and went in store to resolve an issue on my account, nothing.They will tell you they’ll follow up with you but they don’t. Its been months at this point. I continue to get the run around from Verizon, it’s shameful. The store is useless and so is customer service. I was better off with T-Mobile, atleast they care about their customers and will actually resolve issues.
- HLHelen liuJan 1, 20265.0I came to this Verizon store at the end of last year to fix a phone number port-in issue I couldn’t resolve online. Andrew was fantastic — very patient, highly knowledgeable about iPhone settings and numbers, and able to solve multiple issues at once. Excellent service. Highly recommend! And happy birthday!
- BKBar KrisJan 1, 20265.0Thanks so much to Carlos for all the help—he was professional, patient . Excellent service!
- BPBrian PetittiDec 18, 20251.0Had to pay $50 to return a defective phone. Verizon is the worst phone provider I've ever used. Very scammy. Support is unhelpful.
- JDJohn DoeNov 30, 20252.0Had such an awful time there. The “new guy” added me to the queue and I didn’t even know he was new thinking he would be the one assisting me, then left me there waiting for about 20 minutes while everyone else’s were on their own phones. Carlos had returned from lunch and completely stole the show. Cutos to him multitasking 100%. When it came to my turn I was already annoyed, Carlos took his sweet time explaining everything to me. Unfortunately I could not move forward because I had my daughter with me and the profanity coming from the guy who first signed me in was extremely offensive. Talking about genitals is not work appropriate and that man needs both serious help and to go back to training because my goodness. I wish I can give Carlos a 5 Star but unfortunately the store itself should receive a zero based on professionalism. I doubt Carlos was the manager but he sure should be. For the managers, train your employees to greet the customers and to be professional and not have any profanity in the work environment. Carlos on the other hand, purely amazing. I highly recommend everyone to see him. -Alexis
Frequently Asked Questions About Verizon
What are the store hours for the Verizon Chestnut Hill location?
Verizon Chestnut Hill is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What brands of smartphones can I find at Verizon Chestnut Hill?
You can find the latest 5G smartphones from brands such as Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does Verizon Chestnut Hill offer in-store pickup and delivery services?
Yes, the store offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options where available.
How can I schedule an appointment at the Verizon Chestnut Hill store?
You can schedule an in-store appointment online through Verizon's website or via the My Verizon app.
What types of plans does Verizon Chestnut Hill offer?
They offer mobile plans, wireless internet plans, voice plans, and Fios internet plans.
What payment methods are accepted at Verizon Chestnut Hill?
The store accepts checks, debit cards, and mobile NFC payments. Cash is not required.
Is free Wi-Fi available at Verizon Chestnut Hill?
Yes, Verizon Chestnut Hill offers free Wi-Fi to customers in-store.
What nearby restaurants can I visit before or after shopping at Verizon Chestnut Hill?
Nearby dining options include Pineapple Thai Cuisine, Aquitaine Chestnut Hill, Comella's Italian Restaurant, La Rotisserie, The Bagel Table, and Rosie’s Bakery.
Are there any medical facilities close to Verizon in Chestnut Hill?
Yes, nearby medical facilities include New England Baptist Hospital, Allergy & Asthma Center of Massachusetts, Beth Israel Deaconess Dermatology and Laser Center, and Pediatric Health at Chestnut Hill.
Where can I find financial services or ATMs near Verizon Chestnut Hill?
Close to Verizon Chestnut Hill, you can find Chase Bank, Chase ATM, and Coinme services.